Okay, revisiting this as it seems my original post has disappeared. Last month I was not able to send or receive calls while at work in the Yukon. I am within koodo's service range. Data, text, and picture messages all work fine. I have 4-5 bars of service, and my phone displays LTE beside the bars. I am about 1km west of Elsa, YT. I was using a Samsung S7 last month, and after no solution from my last post I assumed it must be a hardware issue. I am now using a Galaxy S20FE with a new sim, but having the same problem. I have reset network settings, and removed sim/restarted numerous times.
I can be within a kilometer of the nearest cell tower in direct line of sight and it doesn't work. However, In Mayo, YT, 40 km west of here, calls work fine. Also, I am the only person on site experiencing this, although I can't be sure there are any other Koodo customers here. There are plenty of Telus phones here that work fine.
When I call out it stays in the "calling" phase for a minute or two, no dialing or ringing sounds, just silence until it ends the call. When people call me, it rings through to voicemail on their end as if my phone is ringing, but my phone does nothing.
I really need help here. This is my first job away from home and the family is having a hard time adjusting. I need to talk to them. The wifi here is garbage so wifi calling is out, and calling on Facebook messenger is not convenient nor is it good quality, not to mention the data use.
