i tried to have my sim card replaced.. got a new one and tried online to switch it over had no luck called the number on the sim card with multiple complications along the way they said it was going to be switched to the new one when the call droped… so now i power off and put in the new card power on and now i can use ither one of the cards and i had no phone to get a hold of them
This is strange, are you a prepaid or postpaid customer?
If your phone was unavailable, you could schedule to any Canadian number to make contact again with Koodo. Also you could chat with a rep via Facebook/Twitter messaging. Links at the bottom of the page.
If you check on self serve does the sim card number match the new one?
What was the issue with switching sim cards initially?
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