All discussions about other Koodo-related topics.
- 1,005 Topics
- 3,555 Replies
Cannot receive SMS from overseas bank
Hi. I cannot receive sms verification codes from my bank overseas. I don't see records of texts from the bank in my message history when I log in to koodo self serve, so that rules out the possibility that the issue is with my phone. I can receive texts from family abroad.Does koodo block texts from overseas banks? I've seen a few threads on this same issue but couldn't really find a solution posted. I also looked into the Canada sms short codes list (https://www.txt.ca/en/) and don't see my bank listed on there. However, there are other banks on the list from the same country overseas. I'm really at loss as to what to do next. If anyone has a solution to this, would really appreciate the help. Thank you!
AAL verification process
I want to verify the process for verifying an add a line order done with a rep on the phone. I received a text with an AAL offer and called the number from in the message. After discussing with the agent decided to go through with an activation. The asked standard account verification questions like my PIN, DOB and address. Then was asking credit verification question, which felt personal and unnecessary since this is an additional line, and no credit check would be done. The agent explained it was a 4 question verification process that needed to be done for any addition of services. It was questions like the province my SIN was issued. I was uncomfortable with this. She was saying its mandatory guidelines from the CRTC which I know to be untrue. So my question is, is this actually a verification process standard to koodo?
Hello, Im looking to get a new phone and as i was looking over what koodo had i couldnt help but notice that lately their stock has become very bland and unappealing. Every time they get a unique phone (flip phone for example) its gone within weeks. Im tired of having a giant phone where i can barely reach across the screen with my thumb. Anybody else thinking the same?
Hi There, Can someone help? Does Koodo track websites you have visited online and knows what website you previously used? Does Koodo know what website you use even if it’s inappropriate. Last is your browsing history tracked at all. I hope you get this message and look forward to hearing from you soon.
i went to KOODO at St Laurent Shopping Centre Ottawa. Oh boy, that will be the last time I go there. Husband wanted to upgrade phone. I didnt have any idea to prove who I was. He did. We are both seniors, and I am waiting for knee replacement. So the walk to into the mall was hard on the knee. Anyway, she refused service to us both. She was rude and told me it was policy. I provided her with all the information she needed except for a piece of ID! Why the heck would I be there trying to upgrade for anyone else! We found another KOODO/TELUS and guess what, wasnt asked for one piece if ID. Didnt get a phone due to the one wanted was no where to be found. Anyway, our entire family is with KOODO and we are seriously thinking if changing providers. Your customer service is really bad! I have been in customer service for 20 years.
Problems With Phone Number
Hi, I bought SIM and got a Koodomobile number. There are problems with this number. I already bought it as a new number. However, it’s still in system on many apps. For example, I can not use this number to create Uber account because it is already used by the previous owner. They sent Code throught regristed email and number, but the regristed email is not mine. Therefore, now i cant create account on app if I dont use other number. Same situations with Uber Eat and some other apps. Now, I wonder how to solve this issue?
Why is it such a hassle to contact customer service?
Ive been trying to find a way to contact customer service for days now. Only way i can find is to get a call back… What happened to being able to call em and sit on hold? this is the dumbest customer service model ive seen yet. I work overnights so during the day i sleep. Now the only way to get in contact with them is to have to interrupt my schedule and wait on them… how does that makes sense? i get that they have alot of customers and this eases the workload on them but dos ANYONE know of a number or a way other than a callback to get ahold of CS?
Account name issue
I’m trying to order a new phone but koodo has misspelled my name on the account, it’s spelled correctly in certain places but incorrectly in others. When i go to order the phone, the misspelled name autofills for my address. Does anyone know how to get this fixed? My first and last name are both spelled wrong when I go to check out. My name is Tylor Macmillan, and when I go to check out the spell it “Taylor Mcmillan” Thanks!
Phone not sending or receiving texts
Switched from Rogers to Koodo over a week ago. Phone is still not sending or receiving text messages. iMessages work fine. Have tried restarting phone, airplane mode, resetting network settings multiple times , still doesn’t work. Went to the Koodo booth, they couldn’t help me. Have tried scheduling two callbacks and no Koodo rep has called. I’ve called the Koodo support number with no success. Help?! Thanks!
Can you download your call history when you are a Koodo prepaid customer?
I am a prepaid customer and I would like to download my call history from around 8 months ago to prove that a call did not happen. Is there any way of doing this? The billing section does not have a “download previous bills” option.
sim card problem
i tried to have my sim card replaced.. got a new one and tried online to switch it over had no luck called the number on the sim card with multiple complications along the way they said it was going to be switched to the new one when the call droped… so now i power off and put in the new card power on and now i can use ither one of the cards and i had no phone to get a hold of them
Telus/Koodo Offers from phone #1-866-360-1448??
I received a call from 18663601448 today offering me a tablet I was eligible for. They requested some verification info such as my PIN. I wanted to check to ensure this number is not a scam and is actually Koodo. I know there is a similar article where someone asked the same thing, and it was confirmed as legit. But I did more research online and found a number of other people still saying it’s a scam.I have changed my PIN for safety but wanted to check with these forums.
Other phone person can't hear me but I can hear them
I have an Iphone 12pro since March 2021 but right from the start, it had issues. I can hear them perfectly but they either can’t hear me or my voice cuts in and out. This happens intermittently and in different places like in my home, in a parking lot, at someone’s place, in the car, etc. After jumping many hoops, two different Apple technicians said it’s my service provider. That’s Koodo. I tried many different things but nothing has helped. Should I move to Telus or Shaw or Bell or someone else?
Unable to get network while roaming (international - India)
Hi there! I would really appreciate some help in updating my network setting to get my Koodo number working in India. I have resetting network, switching on/off and other helpful tips shared here. However, it’s not working for me. Other information: I didn’t sign up for easy roam. I don’t need to receive calls or send messages. I just want receive messages which I believe doesn’t require “easy roam”. Much Appreciated!Update: It got resolved when I added Free add-on - International Voice Roaming.
Roaming network not connecting
I am currently in South Asia and have easy roam services added but my phone will not connect to a network here. I have tried calling Koodo but they can’t seem to figure it out. I am very frustrated and need my service urgently! I have checked all my settings, tried connecting to a network manually, nothing I need help asap
audio and facetime call issues
I just got this phone maybe two weeks ago that I’ve noticed, I’ve had issues with FaceTime not going through, wifi is perfectly fine. I try making FaceTime calls and they don’t hear it on the receiving end but it rings. Second thing is, when playing back voice memos on the iPhone 12 VS IPhone XR. The 12 seems to have a low volume quality. I’ve gone through all settings to assure volume is not down. Third is I noticed a tiny spec of search near the lense. Considering it’s a brand new phone I wouldn’t hope to think there would be a scratch. I’m unable to call tech support due to my work hours. Can someone help me pls? I’ve had a same issue with the iPhone 11 on my account as of making a post regarding low volume but no one can’t seem to help resolve the issue? Should I contact Koodo as you sell the phone or contact Apple?
Already have an account? Login
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.