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All discussions about other Koodo-related topics.

  • 1,035 Topics
  • 4,085 Replies
1034 Topics
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AMuccBeginner
asked in Other
Phone number

How do I call koodo? The callback bs goes straight to voicemail. I need to speak with someone cause my phone is not working. 

3254
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Amanda1Beginner
asked in Other
phone nunber

Does anyone have the number to call Koodo and speak with a rep? 

1311
Mayumi
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Karen _MBeginner
posted in Other
how do i get phone records from may 12 to nov 2021

I am looking to gather phone records that occurred from may 15th to the present day. Currently I can only see October and November 2021. 

4811
Allan M
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ddeBeginner
asked in Other
changing sim card?

i am trying to change my sim card because koodo flagged my account as fraud and the people at the mobile shop told me i can fix it here, but there is no “mobile services” under the drop down menu it tells me to go to, how can i access this menu? i would like to find out soon because i have a 100$ bill for a service i cannot use.

2812
Julia Koodo
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Ehsan_GhassemlouBeginner
asked in Other
I need access to my old text messages for legal purposes

this is really frustrating no one can answer a very obvious question I need access to my old text messages for legal purposes ! how can I connect you? where is your damn email address to communicate!?

13731
Bernard Koodo
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chrism05Beginner
asked in Other
No network service in Mexico

Hello community,I’ll create a fresh post for this as well.  My Pixel 3 is not connecting to any network in Mexico and I need some help!  I can confirm the following:Airplane Mode is off Data roaming is on EasyRoam is enabled I cannot manually connect to any local networks.  TelCel and Movistar are listed as “forbidden” and the only remaining networks are AT&T which will also not connect.All I need to do is be able to receive an SMS for an MFA login for my work VPN.  Any help appreciated!

7402
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jaeman19Connector
asked in Other
Voice mail message waiting.

My voicemail; message waiting message will not reset. It constantly says that there's a new message, When there are none. AnySuggestions would be welcome. Thanks.

9466
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KS_HamiltonBeginner
asked in Other
Koodo trade in program and Certified Pre Owned phones

Can I use Koodo’s trade in program on Certified Pre Owned phones? And if I have to go into the store for this transaction, does that mean I have to pay the $50 connection fee that I wouldn’t if I purchase online?

6723
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dpederBeginner
asked in Other
wifi hotspots

Can we expect Koodo to have hotspots anywhere?  If we were switched from Telus Mobility, can we use theirs?

5681
Dinh
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MandirushConnector
asked in Other
turning on data

Hi,when I got my son his first cell I did not add data. Now I want to add it and I went online and thought I changed his account to allow data but it’s still not working. I have checked his settings and his data is turned on. can you help me!

2759
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C
CADConnector
asked in Other
Redeem Apple tv

How do I get the Information or URL for the free Apple TV that came with new phone 

3234
Julia Koodo
Laurie Redding-Lewis
Laurie Redding-LewisBeginner
posted in Other
14 day warranty

Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic. 

1473
Julia Koodo
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NancylbBeginner
asked in Other
Texts from some contacts received only when connected to WiFi, why is this?

I have a few contacts that I get their texts from only when I am connected to WiFi.This only happens with a few of my contacts, and I can’t figure out why…Further to that instead of green speech bubbles, when I send they appear in blue periodically…It’s frustrating because from these few people there are times I only get their texts days after sending, as I am not always connected to WiFiI have a $25. per month no data plan with Koodo.My phone is a Galaxy Note 9.I’ve been trying to figure this out for some time now, with no success.Any input would be GREATLY appreciated.Thanks in advance

3042
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A
AnshulBeginner
asked in Other
Koodo Sim Card not working in India

My Koodo sim is not working after I reached India. Tried few things suggested in the forum but not luck.I need it to access few services from Canada.Help me to resolve this issue.Thanks

3022
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RaivoJBeginner
posted in Other
unable login in my account

it shows that i still waiting for approval, but when i tried access with account owner information, i got error for login in since email is wrong? looking to get chat or phone assistance from real koodo customer service person and not robot.

37511
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MoogieGuardian
posted in Other
YIKES! data usage freaky - something is wrong (data usage is higher than usual)

What’s going on???I got a “50% of your data is used up” just a few days into the cycle. But the data is weird! I rarely use more than 3-5 gb per cycle *total* (of 10gb), but the past 3 days shows some really unusual “usage” blips that I can’t figure out.I do not tether my wifi , so it’s not that.I have not made big video calls at those times.And the numbers are just way too clean - perfect round numbers.How can I tell what is causing this data usage leak?I have most settings set to help data (no background refresh etc)I think something is stealing data????Thanks! Concerned I’ll run out when it’s not my doing!l examples: Oct 31:100.0000 mb 7:42 pm300.0000 mb 8:58 pm100.0000 mb 10:35 pm(its usually #s like 27.2031, or 5.5238 or 0.0068…)Nov 2:1,300.0000 mb 5:38 pm  (!!!??????)seriously  most whole days (for years now) is just average 80.0000 mb to max (hi use) of 269.0000  

143817
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Dylan.xiabBeginner
asked in Other
how can I get back to service outside of North America?

I cancelled my koodo service two days ago before I left Canada, and now I found that I need my service back asap. I am currently in China and I have the old sim card. How can I solve this? Thank you very much.

1104
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DWDonnieBeginner
asked in Other
Voicemail

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

4479
Nezgar
V
Veenstra25Organizer
posted in Other
data

Data will work for some apps but for other apps the data will not load. For example google maps will load but google search will not load.

14910
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RS_22
RS_22Beginner
asked in Other
Moving to Koodo

I am currently with rogers and would like to buy a phone online and sign up for a plan online - how do I port my existing cell phone number to Koodo? Do I do this before or after purchasing my phone / SIM card from the website? When do I cancel my existing service 

2471
Allan M
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Ltd7033Beginner
asked in Other
contact number

Is there a phone number to contact Koodo?

17111
Dinh
R
RobWilConnector
asked in Other
SIM card for BYOD not registering on Network

Hi - we bought a BYOD SIM card from Koodo.  I put it in an old Telus phone ( I was told this would work without a problem)  but it will not register on the Koodo network.  IS there something else we need to go to get the SIM registered on the Koodo network?Will a Telus phone work on the Koodo network or does it need to be unlocked & if so how can I check if it is locked?   thanks

11179
Dinh
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KG02Connector
asked in Other
Why am I roaming

Got a new phone last night. Sitting in my home right now and says I'm roaming. Been in my home for 2 1/2 years and have never had this problem. Why is my new phone doing this?

5917
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tomjgreenallBeginner
asked in Other
FOUND locked iphone, Port Elgin ON

I have a found iphone in the Saugeen SHores Ontario area.  Want to reconnect it with the owner.  Its locked with no Emerg conttact, data or wifi.  I have the SIM number hoping that KOODO can contact the owner. tg

2225
Boa_Guy Koodo
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mindKILLERBeginner
asked in Other
Does Koodo throttle its 4G speeds?

I’m currently with Public Mobile, and I recently found out that they usually throttle their 4G LTE down to 3G speeds. I see that Koodo and Public are both sub-brands of Telus, so I was wondering: does Koodo do this as well?

10715
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