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I used wifi calling for years with Freedom prior to this. It won’t let me activate and I don’t see anywhere on self serve to activate.

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

I just received my new phone purchased from Koodo, it is a pre-owned phone. In settings I have a notification that says my phone has an unknown part and that it is unable to determine if my iPhone display is a genuine apple part, and that this could be because it is a non-genuine, not functioning as expected or the installation is incomplete. I am struggling to contact Koodo and ask for help, the chat is not helpful. Has anyone experienced this?

Both my phone and husbands phone service not working.  We live in Grande Prairie, AB.  Is there an network issue in our area? 

hello, everyone!  first i am sorry to you for my poor english. i bought this koodo card on Jan 28 at victoria city BC province。i need to pay 15 dollar per month。i‘d like to  pay through the online self-service yesterday everning。i suddenly found my email is wrong and i also did not know my passport so that i could not get my passport by the wrong email。so i have to be here for your help。 

When traveling (Mexico in this case), does “data roaming” need to be turned on in order to activate easy roam? There will not be additional charges, on top of the $12/day, correct? Thanks!!

Several months ago I switched from Koodo to Telus because of the lack of accountability when issues arise. I am reminded each month when I receive my Koodo “bill” showing that they owe me $58.02, that I have yet to receive my promised refund cheque. Is this to be a never-ending struggle?

An older family member has an LG C441  flip phone.  She has no need for data or texting; she only uses it to actually call people.Will it continue working next year or does she need to upgrade? Here’s some quick specs:------------------------------------------Network and DataSIM     1 Mini-SIM2G bands     GSM 850/900/1800/1900 MHz3G bands     -4G bands     -5G bands     -Technology Data     GPRS/EDGE------------------------------------------Read more at: https://hardreset.guru/lg/c441/ 

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

Hello, I have one problem, when I'm using mobile internet, i can use only Telegram, because it's only one what downloads

I lost network connection about an hour ago and have not been able to reconnect. I've reset my network connection settings, and restarted my phone to no avail. I have no overdue payments and am in good standing. Is there a network outage? Thanks!

I upgraded OS X to Ventura over the weekend and now, when I try to login to my account, this is the message I get!!!I don’t have thisproblem on my Windows laptop.What gives???

I'm currently out of the country but I made a mistake getting a prepaid sim from Koodo. I can't use the service while away and therefore need to port it to a voip provider. I talked to their prepaid rep and I was told I need to reply to the text message to approve the port (the voip provider initiated the transfer but got rejected for this reason). I asked if I could preapprove the port and I was told there's no way to do that and the responsibility to process the port falls on the new service provider. I'm wondering if anyone here knows another way for me to port my Koodo number to a new service provider? Is there a way to get around the text message thingy? Is there really no way for me to preauthorize a port? I can't reply to the text because I can't use my prepaid number in the country where I'm staying. The service rep told me I could courier my phone to a family member/friend in Canada but I'm hoping for a more cost effective option. The next best option for me is to get someone

*Spelling error FIX**** Like the title says i’ve switched to a 4G plan a few months back but it is still showing on my phone that i’m on 3G for my data. I have an Iphone XR.Fully updated. 

Are there any cancellation fee if I transfer to other service provider? I am currently using bring my own phone plan with Koodo.

Can someone from koodo please disable the function of receiving emails by text on my phone? I'm tired of having to delete every single day spam text messages coming from emails. I get them 2 to 3 times per day. Please help thanks.

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.

how do I connect my pc through my phone?

I was called by a koodo rep today (showed telus). At first the rep was courteous and asked how I have been doing. Then he tried to sell me home security, which I promptly turned down. He was uncomfortably insistent. I had to turn him down 4 times, each time explicitly stating that my decision is final. I told him I am not interested in extra services and I will only proceed if he has a promotion regarding my existing service. He then tried to sell me new services twice more. At this point I am frustrated and told him enough is enough. He immediately hung up on me. I have been koodo customer for 4 years and what a bizarre experience and a terrible business model. I had politer calls from chimney sweep scammers.  Do this happen to others?

Would like to cancel  one of my cell phone numbers on my account and cancel insurance for this number as well. That cellphone and sim card physically doesn’t exist anymore. Online assist trying to arrange the rep’s call back on this number.  What the way to reach the real person? Or ask rep to call on another number?Thanks!

Hi All,Please i need help activating call forwarding remotely. I travelled out of Canada without activating it and currently need to do so now. Is this possible? or do i have to be in canada to activate it?

I noticed a Mobile Master here addressing user as “Odd Person”  for reporting defects with their iPhone. I wasn’t sure what Odd Person meant. So, I googled it….This is what google suggested: Basically the user is exhibiting odd behavior because they have an issue that they identified with their iPhone? Because they have pointed out that CPO iPhone have fake parts and does not meet what Koodo claims. That’s odd behavior?Here is a link to the post: What are the phone conditions like on a Great quality CPO?and screenshot:  Also found this: Koodo Community and Social Media Guidelines 

When I get a voicemail, I do not get a notification. When I click on the phone icon, on my iPhone, it shows no red dot or notification on the voicemail icon. Is this a glitch or is this expected? The only way I know if I have a voicemail now is from me going in and checking after I get a phone call

Hi!Every year I will be out of Canada for 4 months and I will use another sim card for my phone when I’m not here. So can I cancel my Koodo mobile in those 4 months and buy a new sim card when I return to Canada? Because I just don’t want to pay $50/month for the thing I don’t use. Thank you for supporting me :)!