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A few times a month I receive spam text messages from (myphonenumber)@msg.koodomobile.comand conservacaoerestauro@unisa.brThe text says that I have a refund from Koodo.Can these please be blocked?  I find it concerning that they are using koodomobile.com - I never had these issues with Telus.  

How can I get in contact with customer service? Been trying since Thursday and the one time chat assist actually loaded it told me callbacks were not available. Since then it doesn't load and I have tried about 100 times on multiple phones, tablets and two computers. Why is there no phone number? This is ridiculous, I want to speak to a rep on the phone

Signed up with koodo but Phone works, but no Internet (data).  Yes, I have the 1g/Month Data. No data, should be cheaper, but I still pay for no data. Phone - doesn’t matter - point ids, @ the retailer, they asked a real human being at Koodo, and my phone is standard and does receive phone in. I’m told that phone is set properly, I have been told to ask Koodo to enable data. Well, the salespeople and I had  good laugh. over that.Cannot access Internet unless I use a local modem and know the modems access data.  Can dial out, and hear the other end, but they cannot hear me.  Cannot find a human that can enable the data part. ~r

hi .I have a second hand Samsung Galaxy Ace .. I spoke with a rep today to receive an unlock code .. everything was great , until the phone died ... now that is powered back om,  its asking me.for a network unlock code again... can someone possibly flag a rep ?

I called in around 530pm my time on Feb 15 2023. I was greeted by a service rep named Lina. She listened to my problem and really heard what I said. I have had an issue since January and had called a number of times speaking to many reps. I had waited a month and a half and was told it would be another two weeks to wait from Apple support. Thanks to Lina she dug deeper and spoke to the right team members and solved my issue! I am ever so thankful to her. My problem was solved in an hour! Now that is amazing customer service! Koodos to you Lina! 

I have a phone that is not on the list of affected phones that was presented on the Koodo website (Galaxy S9 - SM-G960U1). I followed the reset directions from a previous post and mobile data is activated. Why am I now longer able to send gifs, pics or video? I have never had a sim card.

Will unlimited international messaging work from Ireland back to Canafa for free while using wifi connection?

I used wifi calling for years with Freedom prior to this. It won’t let me activate and I don’t see anywhere on self serve to activate.

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

I just received my new phone purchased from Koodo, it is a pre-owned phone. In settings I have a notification that says my phone has an unknown part and that it is unable to determine if my iPhone display is a genuine apple part, and that this could be because it is a non-genuine, not functioning as expected or the installation is incomplete. I am struggling to contact Koodo and ask for help, the chat is not helpful. Has anyone experienced this?

Both my phone and husbands phone service not working.  We live in Grande Prairie, AB.  Is there an network issue in our area? 

hello, everyone!  first i am sorry to you for my poor english. i bought this koodo card on Jan 28 at victoria city BC province。i need to pay 15 dollar per month。i‘d like to  pay through the online self-service yesterday everning。i suddenly found my email is wrong and i also did not know my passport so that i could not get my passport by the wrong email。so i have to be here for your help。 

When traveling (Mexico in this case), does “data roaming” need to be turned on in order to activate easy roam? There will not be additional charges, on top of the $12/day, correct? Thanks!!

Several months ago I switched from Koodo to Telus because of the lack of accountability when issues arise. I am reminded each month when I receive my Koodo “bill” showing that they owe me $58.02, that I have yet to receive my promised refund cheque. Is this to be a never-ending struggle?

An older family member has an LG C441  flip phone.  She has no need for data or texting; she only uses it to actually call people.Will it continue working next year or does she need to upgrade? Here’s some quick specs:------------------------------------------Network and DataSIM     1 Mini-SIM2G bands     GSM 850/900/1800/1900 MHz3G bands     -4G bands     -5G bands     -Technology Data     GPRS/EDGE------------------------------------------Read more at: https://hardreset.guru/lg/c441/ 

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

Hello, I have one problem, when I'm using mobile internet, i can use only Telegram, because it's only one what downloads

I lost network connection about an hour ago and have not been able to reconnect. I've reset my network connection settings, and restarted my phone to no avail. I have no overdue payments and am in good standing. Is there a network outage? Thanks!

I upgraded OS X to Ventura over the weekend and now, when I try to login to my account, this is the message I get!!!I don’t have thisproblem on my Windows laptop.What gives???

I'm currently out of the country but I made a mistake getting a prepaid sim from Koodo. I can't use the service while away and therefore need to port it to a voip provider. I talked to their prepaid rep and I was told I need to reply to the text message to approve the port (the voip provider initiated the transfer but got rejected for this reason). I asked if I could preapprove the port and I was told there's no way to do that and the responsibility to process the port falls on the new service provider. I'm wondering if anyone here knows another way for me to port my Koodo number to a new service provider? Is there a way to get around the text message thingy? Is there really no way for me to preauthorize a port? I can't reply to the text because I can't use my prepaid number in the country where I'm staying. The service rep told me I could courier my phone to a family member/friend in Canada but I'm hoping for a more cost effective option. The next best option for me is to get someo

*Spelling error FIX**** Like the title says i’ve switched to a 4G plan a few months back but it is still showing on my phone that i’m on 3G for my data. I have an Iphone XR.Fully updated. 

Are there any cancellation fee if I transfer to other service provider? I am currently using bring my own phone plan with Koodo.

Can someone from koodo please disable the function of receiving emails by text on my phone? I'm tired of having to delete every single day spam text messages coming from emails. I get them 2 to 3 times per day. Please help thanks.

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.