Skip to main content
Koodo Community

I updated my phone number roughly 24 hours ago, and I am experiencing a weird issue. I was using a temp number with Koodo for a few days while my original number was being released from another provider. Once the number was released, I transferred the number to my Koodo account via Self Serve, tested it out and it appeared to be working properly. 

Sooo, the issue I later found out is that when I message or call my contacts who use iPhone my number is showing up as expected (the proper number which I transferred to my account), however, when I message or call my contacts who use Android it is not coming through as my proper number, it is coming through as the temp number which Koodo supplied – for context, I am using a Google Pixel 7 Pro. 

I have scheduled a callback with Koodo but hoping this can get resolved quicker than waiting for the callback. 

 

 

I think the issue could be from RCS (or chat) features of Android. It might have still kept the temp number.

I suggest you turn the RCS/chat feature off and turn it on again. Also you could try to do a reset network settings of the phone and see if that can help


Thanks @Dinh , that did the trick. Appreciate it!