When I try to transfer my phone number from Fizz to my new phone with fido there is an error message. I fill my name, IMEI and old number with no issue, but I get a message saying my account number is incorrect (it is correct). What can I do?
Question
Number transfer, account number error
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+4This community is for Koodo Mobile, not Fizz or Fido.
I would contact Fizz to ask them what the issue is with the request/account number.
Fizz is the company I’m transfering from, my new phone is with koodo.
Do they have a number? I have been trying to find one.
+4from Fizz to my new phone with fido
Got confused with this part.
Doesn’t look like Fizz has a number to call, their contact options are listed here: https://fizz.ca/en/support
Are you using an 8 digit number starting with a 2 or 3 for the account number?
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