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976 Topics
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976 Topics

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DdmBeginner

asked in Other

SMS/MMS Voicemail from Unknown numbers

I have gotten 3 sms/mms file voicemail from unknown numbers from Ontario.Is this a scam or a virus/malware?

8 months ago

iankimOrganizer

asked in Other

Reactivate my cancelled account

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier.

8 months ago

yetapmBeginner

asked in Other

Question about calls from my number

This morning I was outside of any cell service area and my phone was powered down. At the same time my mother had missed a call from my phone number. I checked my call history on self serve and there was no call placed at that time. How is this possible?Has this happened to anyone else?Is there reason to be concerned? What should I do about it? Thanks for you input in advance.

8 months ago

travellingcdnBeginner

asked in Other

Making sure no surprise charges

Hi there,Im a monthly plan user travelling in China and would like get definiteive answers to the following questions:I disabled easy roam but would like to use my koodo number for receiving text only. Would there be any roaming charges for this? I’d like to make wifi calling to Canadian numbers only . Would there be any roaming charges for this? Furthermore if wifi signal cuts out during a call would it continue automatically via network coverage and therefore incur roaming charges? Without my knowledge of course. Thanks for your help.

8 months ago

NBasraBeginner

asked in Other

issue with data usage prepaid

I purchased a data booster last week and was notified today that I’ve used 90% of the booster even though my data has been off for everything except iMessage all week. I only used data on this phone for specific reasons so I don’t understand how it all got used up in a week. i don’t know how to contact Koodo prepaid to figure out what is going on.

8 months ago

Katie19Beginner

posted in Other

No Service/Emergency Calls Only

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues? Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

8 months ago

Suzanne HebertBeginner

asked in Other

E-Sim - using in Europe

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off. I do not want to pay the $16.00/day international roaming charges

8 months ago

DogmomBeginner

posted in Other

phone drops wifi signal

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

8 months ago

AlexNomadBeginner

asked in Other

voicemail charges while travelling

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

8 months ago

K.T.Beginner

asked in Other

DATA access

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM.

8 months ago

VenissaBeginner

asked in Other

lorax345Organizer

asked in Other

Cellular drops out randomally

Hello,I am having an issue with my cellular data. Randomly throughout the day, my cellular data drops out and I am no longer able to access the internet. This issue happens four or so times a week for me and lasts for a variable amount of time. This is a major issue when I need to use my cellular data. How do I go about fixing this issue?

8 months ago

KoopsBeginner

asked in Other

4799 text

I received a text from 4799 saying a request to transfer a phone number on my account to another service was requested. Can they get my banking info etc this way?

8 months ago

WingyBeginner

asked in Other

call records

I need my phone records from a year ago. It’s for a legal situation and it’s necessary to show the date a certain call was received. How can I obtain this?! Thanks 🙏

8 months ago

MeganDOrganizer

asked in Other

Dropped Calls

Is anyone having issues with calls constantly being dropped? When I was talking to my sister a few days ago, who is also with Koodo, the call literally dropped four times - so frustrating!!! If I make calls to a landline, the call will drop once. Why does this keep happening???

8 months ago

shirl2Coach

asked in Other

complimentary data

When going through my account I found a page titled Exclusive Programs. It stated that because I was a Telus Hub user and a Koodo customer I was getting 100GB of complimentary data per month and that I could see this free data noted under my Transaction History. I have searched every aspect of my account and cannot find notification of this anywhere. I would hate to have this sit there unused but also want to see it on my account so that I don’t find out later that this was an error of some sort.

8 months ago

Smitty1229Advisor

asked in Other

Service in Lawrencetown Nova Scotia sucks

Anyone else having phone service problems in Lawrencetown Nova Scotia? I have been with koodoo for more than 15 years. Service in my area is getting so bad I can't call out most of the time. When I can the call sometimes drops. Hard to run a business with this kind of service. The company doesn't care, if you call them you have to wait forever to talk to some Indian that you can't understand or just reads from a script. None of the other carriers are any better. I will say that Koodoo bills are what they should be every month. Never had an issue with that. Not sure what I can do but it's frustrating to say the least. Might be time to close the business down and go completely off grid. Tired of fighting with corporations that simply want your money and pretend to care when they don't.

8 months ago

aliceeahBeginner

asked in Other

About Certified Pre-Owned

My current phone, Android, is nearly dying and I can’t afford to get a brand new phone rn so I was looking through the Certified Pre-Owned phones available at the moment and I’m now considering switching to Apple since there are some “affordable” options. I have some questions though. Is it worth it getting a CPO iPhone here? Has anyone had any regrets with their purchase before? Can I pay off my tab balance in advance or would I be penalized for not going through with the 24 months payment plan? Would I need to pay the Tab Bonus if I do so, or is that only necessary if I cancel or upgrade? Any other advice on getting a CPO for the first time?Thanks!

9 months ago

I Know NothingBeginner

asked in Other

Help

I removed my SIM from the phone, tested the sim with a phone originally from another provider (which didn't work) and when I put the card back in it’s native phone, the phone didn’t recognize any sim was present

9 months ago

TdanBeginner

posted in Other

Feedback for Katherine out west

I have to say my new activation experience with the system was not great. I didn’t receive my SIM card for two whole weeks only to find out it was sent back to Koodo. I had my newly activated account closed by Koodo with a bunch of charges put on it, while the entire time I wasn’t even using the service.I only received the feedback form a month later and I wanted to be sure the recognition to the call center representative was properly captured since the survey wasn’t capable of separating my actual activation experience and the customer service after the fact. I wanted to give a HUGE shout out to Katherine from out west. She called me back on three separate days to deal with removing the charges on the closed account, creating a new account, facilitating me getting my hands on a SIM card and answering all my questions. She was super professional, patient and persistent in getting me up and running with Koodo. Thanks so much Katherine!

9 months ago

Purple JAmbassador

asked in Other

cant make calls or send or receive texts

I have had trouble today making and receiving calls on my s22 ultra. Recently it's been slow in sending texts. I can't even start a new conversation in texting. Has koodo/telus had issues l today? In fact, I have a coworker who has had trouble today as well as her son. I need to be able to make and receive calls as I have several family members with life threatening health conditions. I can't even access my voice mail

9 months ago

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