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Reactivating Seasonl hold

  • 22 September 2023
  • 4 replies
  • 156 views
J

Hello, I am hoping to reactive my phone number from seasonal hold.

Can one of the reps help me with this?

 

Thank you.

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Best answer by Dennis 22 September 2023, 22:48

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4 replies

D
Userlevel 7
Badge +4

You can reactivate by just changing your plan in self serve to a current in-market plan

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
J

Hi Dennis,

Thank you for the reply. Isn’t there anyway to go back to previous plan? I had pretty sweet deal before.

 

Thank you,

 

John

D
Userlevel 7
Badge +4

Unfortunately not.  A seasonal hold is considered a plan change so only plans available at the time can be selected.

https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

 

Note that Black Friday is 2 months away and the best deals are available at that time.

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
J

Cool. Thanks for letting me know.

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