Managing your Services

On this months billing cycle i have been charged twice for tab of 32$ twice on phone number 7058223880

 I changed my carrier but now bill is reflecting in - 45 (for ex.) in my account .. seems like i overpaid for the services i haven’t use.. somy question is do they refund me directly to my credit card or should i go to koodo and enter my card detail and pay for -45 like don’t laugh at me but i never make payments with minus sign so am not sure .. if i beileve they would return my money automatically then why is showing due date.And there is no chance they would adjust that amout to next payment cuz i port my number to diff carrier this month 

I have recently lost my iPhone abroad in Switzerland. I was thinking of buying a new iPhone (unlocked) here in Switzerland and bringing it back with me. I will also be getting a new SIM card as well, will I be able to use the phone back in Canada with a new SIM card or will it have problems?

Now that you can no longer call client service without first going through Koodo assist I find it impossible to get questions answered.  I can’t get the software to do it, it keeps deflecting me with offers to do tasks I don’t need.  Anybody got through to a live agent through Koodo assist?

I am trying to update my pre-authorised payments. I am trying to use the Shakepay credit card, which is a prepaid card. Are these not accepted by Koodo? Calling 611 doesn’t do anything. And it gives an error when attempting online.

Both my wife and I are on a single account with two lines and there was an option to upgrade a plan a few months ago. But it was only on her phone line. It wasn't offered on my phone line. I can't find if there is a way to change mine. She gets two and a half times the amount of data for the same price I do. She is the secondary line on the account, time finding it weird that the upgrade was an offered to me as well. Unlike most people not able to find anything on the kudo website. Not that I need 25 gigs of data, however being able to access that plan would be nice. On a separate question is kudo 5g as her plan specifies that her 25 gigs is on 4G.Thanks in advance

I also bought the Black Friday deal of Koodo $45 and 50 GB plan. In the first month bill they still charged $65.00 plus t HST for me. No discount of $20 as promised. The Koodo kiosk agent who registered me for the plan had told me that it will get corrected in the second bill. In the second bill, no $20 discount for the previous bill, but from that point onwards, they have charged me $45 plus HST. No phone number given in the bill to contact Koodo to resolve the first month bill.

Was trying to transfer bill money to my brother, hit pay bills instead, and didn't even register who I was sending to until I hit confirm. Whoops. Now what do I do? 

I’m having trouble ading easy roam US to some of my lines.  I get the option to add easy roam INTL but if forces pay per use for the US and I can’t find a way around this.  Any thoughts on resolving this?  Strangely, one of my 4 lines has both the US and INTL easy roam options activated.

What happens to a final bill credit which is below $5 after cancellation. Will Koodo send out a check or credit the CC with pre-authorized payment?

I bought a package with koodo on black friday for 65 dollars deal with 20 dollar credit whereas i didnt get any credit applied to my bill and its showing 120 dollars as charges due. i need to know how the credit will be applied to my bill.

Hi there,Could you please enable international calling? I already have all the related add ons mention here in the community but it seems like it requires manual intervention from your team.Thank you!

Hello,In June I signed up for a prepaid account at a Koodo store in St Catharines ON The worker forgot to charge me the 20$ fee for the sim and texted my number, I didn’t respond as I had already left the province, and went from Alberta to Europe. I noticed today on my credit card that I have been getting charged 50$ every month since thenI did not sign up for anything longterm because I knew I was leaving the country in 2 weeks and haven’t been back since then. I tried to sign in with my email but it said it wasn't recognized but this isn't possible because it is the only email I have ever had. I think he was mad and changed my email in my account as well as my type of pre paid plan. I am struggling now to locate my number, and I have tried to find answers on Koodo but couldn't I have cancelled my credit card to avoid further charges. Now will I have to wait for my parents to send me my card and go a month without it. Is there anyway to find my account if my email isn't there, and I c

Hi! It looks like this is a known issue—can you please enable the VoLTE option on my account for the Google Pixel 5? It’s giving the “please contact your carrier to enable wifi calling” message, and I see that others had an add on added to their self serve accounts to make it work.thank you!!

I have NO tab and NO add-ons.I simply want to downgrade my plan from my current $35 plan to the $15 starter plan because I use less than 100minutes/ month and never use my data.If Koodo wont let me downgrade to this $15/month simply because I am not a new customer, that is complete BS!

I updated my phone number roughly 24 hours ago, and I am experiencing a weird issue. I was using a temp number with Koodo for a few days while my original number was being released from another provider. Once the number was released, I transferred the number to my Koodo account via Self Serve, tested it out and it appeared to be working properly. Sooo, the issue I later found out is that when I message or call my contacts who use iPhone my number is showing up as expected (the proper number which I transferred to my account), however, when I message or call my contacts who use Android it is not coming through as my proper number, it is coming through as the temp number which Koodo supplied – for context, I am using a Google Pixel 7 Pro. I have scheduled a callback with Koodo but hoping this can get resolved quicker than waiting for the callback.   

Hi there, can you please enable voLTE for my phone.  I have Realme 5 pro phone, the manufacture said “Please contact your network operator to activate the VoLTE function as all the realme devices support VoLTE.”  I have very bad connection with Koodo mobile, talked to tech support few times couple of years ago about this problem without any success… It’s kind painful when you can not call from your own home and no one can call you! The only way I can call to someone when I am use Whatsapp…. Now I find out about WiFi calls and contacted my phone manufacture they said to contact network operator…… 

I purchased a U.S. roaming talk booster.When attempting to make calls from within the U.S. I get a recorded error message saying you don’t have a U.S. roaming talk booster in place.I checked my account online and have lots of unused U.S. minutes.How can this problem be fixed?

I switched from automatic CC payments to paying monthly via a banking transaction.  Since switching I don’t receive either an email (preferred option) that I have a pending bill / payment nor a text message.  I’ve poked around and don’t see an option for this to be enabled.

I'm trying to upgrade my phone but the website shows an error. Is it down? Does anyone know 

My father is a new customer (I am an existing customer). He received the email with the service agreement and the email with the self serve registration link. When he goes to the link and inputs his information including his email, it does not appear to recognize the email. It is the email that the service agreement and registration link were sent to. It asks for the email a second time and then responds with ‘I didn’t get that...’ Then it kicks him out of the registration process. We have tried on different web browsers, and this email has never been associated with a koodo self serve account prior to this.Any idea on how we should proceed?Thanks.

Attempting to activate a new prepaid account for a 360 day plan and transferring a number from an existing Rogers Prepaid / PayAsYouGo account, but I get this error and can’t proceedIs there anything I’m doing wrong?  I’m using IMEI number on the transfer screen as opposed to the account number, is that the problem?

Hello, I charged for the easy roam for two days which I never used. The bill says it got turned on for 1min for each day, and it charged me $12 per day. Can I get the refund of this? 

Hello again @Koodo So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 monthsThe order confirmation email also clearly indicates $16.95 credit for 15 months after tax.However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I can tell that the amount shown above gets applied to subsequent bills. Which is incorrect. The amount should be $15 and HST $1.95 totalling to $16.95  

Hi, I received my first cell phone ever for Christmas. I have never had a plan or a phone number before.I'm trying to get a monthly plan with Koodo, but it's asking me for a phone number in order to continue. I'm stuck , help.