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Question

I am leaving outside of Canada, and need to cancel my koodo plan that has been put on hold

  • 20 December 2022
  • 1 reply
  • 143 views

Hello everyone,

I am writing today hoping to solve a little problem I have with my kodoo plan. Before I travelled outside of Canada, I put my plan on a season hold for a small charge each month. Now that I have decided to stay in my home country so I will not need a Canadian phone provider anymore, I have tried to cancel it myself but I don’t seemed to find an option for it. When I try to contact a representative the only option is to schedule a call back that only works with canadian numbers that I cannot use due to my current location. Does anyone know a way to cancel a plan and stop the charges? or maybe an international phone number I can call? I would really appreciate it!! thanks you so much!

sincerely,

Nicolas Pena 

 


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1 reply

Userlevel 7
Badge +4

Hi,

If you are overseas, you could contact with Koodo via Facebook or Twitter messaging. They should be able to cancel your plan. Links are at the bottom of this webpage.