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Question

I am leaving outside of Canada, and need to cancel my koodo plan that has been put on hold

  • December 20, 2022
  • 1 reply
  • 318 views

Hello everyone,

I am writing today hoping to solve a little problem I have with my kodoo plan. Before I travelled outside of Canada, I put my plan on a season hold for a small charge each month. Now that I have decided to stay in my home country so I will not need a Canadian phone provider anymore, I have tried to cancel it myself but I don’t seemed to find an option for it. When I try to contact a representative the only option is to schedule a call back that only works with canadian numbers that I cannot use due to my current location. Does anyone know a way to cancel a plan and stop the charges? or maybe an international phone number I can call? I would really appreciate it!! thanks you so much!

sincerely,

Nicolas Pena 

 

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1 reply

Dinh
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  • Mobile Master
  • December 20, 2022

Hi,

If you are overseas, you could contact with Koodo via Facebook or Twitter messaging. They should be able to cancel your plan. Links are at the bottom of this webpage.