I received messages from koodo about streaming - I sent an email to koodo asking if this was spam as I don’t stream anything - no response - next thing I know I’m being charged for streaming, an extra $50 on my bill!! I scheduled a call back as Koodo does not recognize easy Customer Service as important. I spoke to the gentleman asking how this happened. His response was to walk me through removing this from my managed add-ons which I did. I told him I sent a message earlier indicating my spam concern - he put me on hold, came back and said he wasn’t sure how it happened. I said I would not be paying anything for any streaming….but of course, my account was never adjusted. Now I have to schedule yet another call back to fight the extra cost charged to may account. Is this how Koodo conducts business?
