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I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

Koodo mentioned they used Canada Post address system to validate customer address. Was your address working with normal Canada post delivery?

Thanks for posting.

Koodo only offers a few cities/towns for selection in their dropdown menu, not including my town. I can’t select what isn’t offered and I can’t type it in, and save the new address.

It’s a Koodo bug, = bad coding far as I can tell - nothing to do with Canada Post. 

Thanks for posting.

Koodo only offers a few cities/towns for selection in their dropdown menu, not including my town. I can’t select what isn’t offered and I can’t type it in, and save the new address.

It’s a Koodo bug, = bad coding far as I can tell - nothing to do with Canada Post. 

I understood your current issue.  My question was: did Canada post delivers normally to your address?

Also, if you are  Koodo prepaid customer, you could follow this special link www.koodo.com/prepaidchat to schedule a call back from prepaid rep. Have you tried that?

Thanks very much for sharing the link, I’ll try that.

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