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Payment issue

  • December 16, 2022
  • 1 reply
  • 131 views
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I’m a prepaid customer, have a problem with billing this month, now my account was suspended. Every time I try to add funds the system shows the mistake. I alredy tried replacing my debit card info, but it still doen’t work. Does anybody can suppose how to solve this problem& Thank you!

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1 reply

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  • rikkster
  • December 16, 2022

What kind of error message are you seeing?

When you click Payments (assuming you’re using Koodo’s new self serve prepaid design) do you see a balance amount under Available Funds?

Can you add funds by dialling *611?

Several customers have reported similar problems with the re-designed prepaid self serve portal. If you can still access your account by dialling *611, you may be able to make a payment with your debit card or you may have to purchase a voucher and add this to your account via *611.

I’ve mentioned this problem in our private group a few days ago. Nothing heard back as of yet. Hopefully, this gets fixed soon. 

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