Koodo Community
Community
Solved

2-year device contract terminated - still being charged for the device

  • 7 December 2022
  • 9 replies
  • 187 views
S

Hello,

I bought an iPhone 11 128 GB under a 2-year contract with Koodo on Dec 22nd , 2020.  I have been paying $45 for the plan and $33 for the device on monthly basis during the last two years. The 2-year period was completed in Nov 2022, but I am still being charged for the device. I was charged for Nov and Dec this year while the contract was terminated in Nov 2022. 

Any action should be taken from my side? Is there any contact number that I can reach out to resolve the issue?

Thanks -- Shiva

icon

Best answer by Allan M 8 December 2022, 05:11

View original
This topic has been closed for comments

9 replies

Mayumi
Userlevel 7
Badge +4

Can you share a screenshot of your Tab history page without personal info?

S

 

S

and this is my December bill

 

Allan M
Userlevel 7
Badge +4

Edit: The tab/bill chart is a bit confusing.
You bought the device on Dec 22 meaning the first bill that it would’ve been shown on is your Jan 18 - Feb 17th, 2021 bill.

If you add it up it totals 24 payments:

Jan 18 - Feb 17, 2021 = 1st bill

Feb 18 - Mar 17, 2021 = 2nd bill

Mar 18 - Apr 17, 2021 = 3rd bill

Apr 18 - May 17, 2021 = 4th bill

May 18 - Jun 17, 2021 = 5th bill

Jun 18 - Jul 17, 2021 = 6th bill

Jul 18 - Aug 17, 2021 = 7th bill

Aug 18 - Sep 17, 2021 = 8th bill

Sep 18 - Oct 17, 2021 = 9th bill

Oct 18 - Nov 17, 2021 = 10th bill

Nov 18 - Dec 17, 2021 = 11th bill

Dec 18 - Jan 17, 2022 = 12th bill

Jan 18 - Feb 17, 2022 = 13th bill

Feb 18 - Mar 17, 2022 = 14th bill

Mar 18 - Apr 17, 2022 = 15th bill

Apr 18 - May 17, 2022 = 16th bill

May 18 - Jun 17, 2022 = 17th bill

June 18 - Jul 17, 2022 = 18th bill

July 18 - Aug 17, 2022 = 19th bill

Aug 18 - Sep 17, 2022 = 20th bill

Sep 18 - Oct 17, 2022 = 21st bill

Oct 18 - Nov 17, 2022 = 22nd bill

Nov 18 - Dec 17, 2022 = 23rd bill

Dec 18 - Jan 17, 2023 = 24th bill

Your latest bill out is now the Dec 18 - Jan 17 which is the 24th payment.

S

Hi Allan, thanks for the response.

so, Nov 22 was the last time that I was charged and from now on, no tab charge will be shown up on the bills, correct?

Allan M
Userlevel 7
Badge +4

Correct. If you see a charge on the next one let us know and I’ll flag a rep to take a look!

Edit: See above/best answer

S

Thank you Allan.

 

Regards -- Shiva

S

Hi Koodo team,

 

Following my conversation with Allan (please see the above), I am reaching out to let you know that I was charged again for the device. 

please take a look an let me know how this issue can be resolved.

 

thanks -- Shiva

Allan M
Userlevel 7
Badge +4

Hey @ShivaHaji, I just took another look and even I got confused and was wrong.
I updated the best answer to list out every bill/payment, hope that makes sense now and sorry for the confusion.

Terms & Conditions
Koodo Community