Managing your Services

Wondering if I will keep my current rate plan after my 2 year agreement is hope of Kodoo will force me into a new, more expensive plan / rate?

Hi. Does this bill look right given the circumstances? Thanks for your help.Shouldn’t the monthly credit have been applied to the first full billing cycle (from 1/11 to 2/10)? I see the 15 monthly adjustments listed in my account history, but shouldn’t they be for $16.95 ($15.00 + $1.95), not $16.00 ($14.16 + $1.84)? I ported my old number once I received my sim card on 1/16. I hope that didn’t mess things up. Not sure how to interpret that rate plan adjustment. Is it possible to get a credit for the 1/10 through 1/16 period when I was waiting for my sim card to arrive? 

I was trying to reset my password to pay the monthly bill. The password I set follows its requirements like adding uppercase letters and lowercase letters.  However, it doesn’t allow me to reset my password, saying that “the password you entered is not valid. You can try 3 more times”. What can i do to this problem ??  

I am looking for a phone no. I called to Fredericton in Dec 22 and it is not there how can I find that no.

Hey, I’ve been through the ad ons and I can’t find anything that will apply. I am on vacation in Mexico looking to make calls to Canada. The easy roam option seems to be the only thing they have and it’s way too expensive. Is there any other options that anyone knows of? Cheers

I noticed a Mobile Master here addressing user as “Odd Person”  for reporting defects with their iPhone. I wasn’t sure what Odd Person meant. So, I googled it….This is what google suggested: Basically the user is exhibiting odd behavior because they have an issue that they identified with their iPhone? Because they have pointed out that CPO iPhone have fake parts and does not meet what Koodo claims. That’s odd behavior?Here is a link to the post: What are the phone conditions like on a Great quality CPO?and screenshot:  Also found this: Koodo Community and Social Media Guidelines 

Is the Telus better than Koodo as far as connections? 

When I get a voicemail, I do not get a notification. When I click on the phone icon, on my iPhone, it shows no red dot or notification on the voicemail icon. Is this a glitch or is this expected? The only way I know if I have a voicemail now is from me going in and checking after I get a phone call

Hello,Both my son and I are on my billing.  My son has accepted a temporary position overseas and I would like to suspend his account but want to ensure he has the same number when he returns.  How do I do this?  I am not able to select a reduced plan on the account, only upgrades.  Please advise.Lori Lee

How do I switch to the prepaid $15 plan? I’ve been with koodo for years but mostly use another phone now so I’m just looking to keep my number activated.

As the question says, I'm outside Canada and I have a local SIM so no need or desire to use roaming. When I was troubleshooting a swap to esim, Koodo customer service left me a voicemail so now I have the notification. I don't plan to use voicemail as it is, but how can I get rid of this voicemail so I don't have the continual notification? Not only is it annoying as I can't remove it from my screen, but if I mistakenly tap it, it's likely going to try calling and perhaps trigger the daily roaming fee.Any advice on this is appreciated. Thanks! 

Last month (October) my tab balance was paid off and showing I had $0 remaining but my new bill is still showing I have to pay a tab charge. I'm almost 100% certain my 24 months was up in September, so I'm trying to figure out why I'm still being charged a tab. Any help is appreciated. 

Hi!Every year I will be out of Canada for 4 months and I will use another sim card for my phone when I’m not here. So can I cancel my Koodo mobile in those 4 months and buy a new sim card when I return to Canada? Because I just don’t want to pay $50/month for the thing I don’t use. Thank you for supporting me :)!

I just added my second phone line on November 26, 2022, the monthly payment should be $30 from November 26 to December 24, 2022. However, your partial charge is $53.17 from November 26 to December 24, 2022. It's not correct. You need to refund me $23.17 before HST applied.

I wish to cancel the second line that I have on my account because it is not in use. There is no tab going on it. Could anybody help me please?

Can I sell my iPhone that’s still on tab to another Koodo customer without getting flagged and either getting the phone blacklisted or having to pay off the tab completely then and there?

If I’m still paying off my phone that’s on a tab could I sell it as long as I continue the monthly payments without having to buy out the phone?

I signed up on the 27th for 50GB and an iPhone 11 for $45/month.  Its a $65/month plan with a $20 credit each month.  As long as I stay with Koodo for 2yrs, the phone is free.  Leave after a year, I owe $350 and so on.  Phone arrived, I set it up.  All OK.  My bill, not yet due, shows the plan is $65/month but does not mention the $20/month credit.  Should I be concerned or will it show up on the next billing cycle?  The agreement they sent, only mentions the $698 for the phone.  Nothing about the plan.  So I have nothing to show that I am supposed to get a $20/month credit.  Where can i find this please….   TIA

When I send a text messge, the number that appears on the receiver end is not mine.  The receiver can respond to that text and it comes back to my correct number.  However, if they try to call that incorrect number they get a message that the number is not in service.  Any ideas how to fix that?

I have been paying my $16.83 a month through online banking since september and thought it was working fine. I now just discovered a $187.67 charge from koodo in november and $120.51 in december. I went to check this on my koodo account and apprently my monthly payments have not been recorded and so I was charged for late fees and other things. Is there any way I can talk to a koodo rep to get this sorted out?

Is there a way to send calls directly to voicemail?  I know and have used the code to specify the number of seconds before a call goes to voicemail but the minimum is 5 seconds.  We are new to Koodo and have maybe an unusual situation.  We live in a fairly remote part of the Yukon Territory with very limited cell sevice at home--we can get texts but not voice calls.  Right now when people dial our number, they hear either silence or a busy signal and it never goes to voicemail.  If I bring the phone to the nearest community with cell service, voicemail works fine, kicking in after the 15 seconds I’ve specified.  We don’t need voicemail when we’re away from home with the phone in a sevice area though--we can just answer the phone.  We need it when we’re at home and out of service.  We had this same issue when we were with Bell.  Our fix ended up being specifying that all calls went directly to voicemail.  This worked but it was annoying to have it go to voicemail when we were in a servi

Is this bonus still available on the pre-paid automatic top-up. It shows as available when I”m not logged in but once I log-in it doesn’t.

Can I purchase a new phone with a tab (pre owned) for $1 a month for 24 months and get my plan elsewhere?

I just received my first bill, it seems about $20 higher than what it should be. If I were to do calculation I think it would be approx$65 - 20 credit =45 * (25/31 (number of days in partial month))+ $15 + tax=  57.95 for dec-janand$65 - $20 bill credit + $15 device= 60 + tax= $67.8 for jan-feb for total of about  $126ishMaybe give or take a few bucks depending on how certain things are calculated.Am I missing some sort of discount?Here is image of relevent part of bill. I did a port number 2 days into my service.Sorry image seems to come in small here, either zoom in with browser or here is external link https://imgur.com/a/S8mmeyK 

So, the title is pretty self-explanatory, but I’ll elaborate.Last month I made my 24th and final payment ($29) towards my current tab and yet my current bill is still asking for a  $29 tab payment on top of my monthly plan.  If I go to check my tab balance in self serve, it even says that my tab balance is at $0. So what gives?