Koodo Community
Question

Stream+

  • 27 December 2022
  • 2 replies
  • 90 views

I transferred my service to Koodo and purchased the Stream+ service yesterday from a Koodo kiosk. The salesperson told me I’d get an email for activation but haven’t yet received it. I already have Netflix so I don’t want to be double billed. When I go into my account I see the add-on but I don’t see a way of activating it. I’m billed for my Netflix at the beginning of the month so would like to get this sorted in the next day or two.

Am I being impatient or should I have received the email already?

 

Thanks.


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2 replies

Userlevel 7
Badge +4

Do you see this at the top of the page when you login?

There should also be another section if you click on “Manage Plan and Add-ons” that says “My Subscriptions” where you can go and activate each one as well.

No I did not. We went back to the kiosk and she called customer service who fixed the issue. We are now activated!

 

Thanks for replying.