Managing your Services

With the help of self serve i am able to check how much usage in total done, but what all web traffic i have hit its time duration and amount of data associated with it. How can i check this ?

Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler

If my two plans are 50 and 55 why is my bill always 116.99 before tax? 

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days.  Same issue.My card works fine on other purchases online. Any idea on what gives?

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

Hi, Who could take care this Easy Roam charges?I turned off my cellular data and roaming. I restarted the phone but I still get $15 charges on every layover on my flight and  I get about a warning on a  “Easy Roam” and did a research to turn off.No Calls, No text messages and no voicemail. it’s literally an error since i have a connection flight outside Canada.  

I recently checked on my account and it was said that I have 120$ left on my tab.  My mobile is on seasonal hold since i am in abroad and i want to receive text from bank etc. So i opt to pay the tab balance so that i can choose from bring my phone plans which is the cheapest one as i need to just receive text messages. i initiated the payment but i cant choose the BYOP plan. I contacted through messenger and they said i need to pay the tab bonus which i am totally unaware. So i asked her can you help me to revert the payment and she asked to contact customer care which i cant.. since.. my mobile is on seasonal hold. there is no number to contact customer care.. +18669956636 is asking to contact through self assist.  can you help me that how can i contact them since i am in abroad and also will they help me to revert since i did without knowing it online

I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over.  My question is that the service agreement sent to me has a phone number on it that is not mine.  Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease?Thank you! 

I was charged 36$ this month for long distance and I didn't leave Canada? Im near the USA borders. 

Hi, I was recently out of Canada for 7 days and I was charged roaming fees for all 7 days but did not use phone for calls or text except for 3 of these days . How do I get this addressed or explained to me please ? Thank you 

I have the exact same issue and questions as this related post: Please tell my how I can stop receiveing monthly bills from Koodo. I have not been with PC Mobile/Koodoo for something like 5 years.Thanks 

I have a callback appointment today and the voicemail always saying we tried calling you and will call you back again. Is there any nukber to call the customer service rigth  now? thank you for reading my query

I pay for the 15$ Koodo card at the gas station, which gives me unlimited text. I ran out Sunday and bought a one today (Tuesday) when I call *611 it usually works but this time it says that I don't have calling and to call *611 which is who I'm calling!! 

I received an email from koodoservice@mail.koodomobile.comit says my son’s number is roaming on a USA network.I know exactly where he is and he is not even close to the states.  is that a scam? And if so, what the hell? 

I recently returned from 3 months in Mexico. During that time I kept paying for my monthly prepaid Koodo plan. I had bought a data booster before leaving and had only used a small portion of it. I had my Koodo SIM with me while in Mexico (and I used it in the U.S. for 2 days en route to Mexico) but for the 3 months I was in Mexico I used a Mexican SIM card. When I got home, I put my Koodo SIM back in and found that the data was all used up. My usage history showed that I had used data while I was in Mexico, which was obviously not the case. I got “customer service” to call me. The rep put me on hold while he talked to “tech support” and then told me that according to their records, while I was in Mexico, my SIM was used in a phone in Canada and he provided me with the IMEI number. It was not a number I have any record of and in any case, I had the SIM with me in Mexico so it is obviously bullshit.  The rep said “our records are very precise” and refused to restore my data. Yesterday

Public Mobile | Plans for any budget and data bonus No contracts, and Rewards that save you more.If Koodo is matching this, how does one go about adding this to their accounts (I have two) 

Please explain to me how and what an ER/VC charge is?  We have numerous on our phones, while travelling in the US and there is no explanation, does not match up with our usage (lack of usage), and is not explained in Easy Roam. Not accpetable. Please advise, thank you. 

I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted.  I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that.  Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes.  So I thought this was all legit, so I created a new koodo account.  However, when I log-in I cannot access anything.  Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct.  Has this happened to anyone else?

Je ne peux plus accéder à mon compte depuis que j’ai activé un 2e téléphone qui m’a été donné. J’ai pris le même mot de passe et courriel pour ouvrir un compte(forfait de base à $15) à ce 2e téléphone; est-ce cela qui a causé un problème?

Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page.  Under “Manage my phone number” the only option I have is the “Transfer status: Complete”. Can you someone please help me out?

can pay as you go cancel anytime ? Even after only a few months after the contract ? 

I want to add int minutes on my plan just for one month can you pls help