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3904 Topics
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SinrConnector
posted in Plans & Add-ons
False Advertising?

Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo. During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation.  I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds. Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead. A month later when I got the 2nd month bill I did not have an Add a Line discount. Called in again and was to

3006
Mayumi
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HoytBeginner
asked in Billing & Payments
once I acive Easy Roam and start travel, will be charged every day until I come back,even I do not turn on my cell phone some days?

How easy roam is charged?

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AmandaLeader
asked in Plans & Add-ons
canada to US # text

How much does it cost to text a US number from my Canadian # while in Canada? My plan only has unlimited Canadian text, and I don’t have an add on (and don’t want one). 

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DG999Coach
asked in Billing & Payments
North America ?

What does Koodo consider North America  with regards to telephone and text services ?

19411
Flo Koodo
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KennyJBeginner
asked in Billing & Payments
Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 

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Bernard Koodo
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koodouser1007Connector
asked in Self Serve
Reactivate Account - Effective Starting Time

On Prepaid: I stopped paying for a prepaid phone number as I was away from home for more than a month. It’s not over 90th day yet, so I can still see the option to Reactivate Account.If I make the payment now, how much will I be charged. I see the balance $15 dollars but then if I pay it, I am not sure I will have to pay for the 2nd month and 3rd month (current period) or not. Please let me know if someone was in similar situation before. Thank you.

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rmi50Beginner
asked in Self Serve
want to lock lost sim card or lock phone. Please advise on how to protect myself.

I’m travelling in Mexico for 6 weeks. Upon arrival I switched out Koodo sim for a local Telcel sim. During the procedure, the Koodo sim was lost. I want to cancel Koodo sim, continue to use Telcel sim and upon return to Toronto, purchase a replacement sim from Koodo. I am on a 2 year plan and realize I will continue to pay my monthly bill I am concerned that if I report the phone lost (as it appears there is no lost sim option) and and use the Telcel sim until I return, that this might render the phone inoperable. So can I report phone stolen and continue to use phone successfully with the Telcel card until I get back to Canada? I need to protect myself from having stranger use my old sim and placing calls which I'd be responsible for.please advise.thank you,Michael Irvine    

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tsdoggettBeginner
asked in Plans & Add-ons
Pooled data

If I add a line to my account will the data be pooled between my two lines?  

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NlapBeginner
asked in Other
Data Roaming in Mexico

When traveling (Mexico in this case), does “data roaming” need to be turned on in order to activate easy roam? There will not be additional charges, on top of the $12/day, correct? Thanks!!

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Shane KimAdvocate
asked in Billing & Payments
Question about phone bill receipts again

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

1303
Dinh
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Johnjr PalogOrganizer
asked in Self Serve
Unlocking Phone

I have a Samsung phone given to me by my relatives living in Canada that I want to use here in my country, but it is locked, and I have no idea what network they used before or how to unlock it. I'm hoping someone here can give any tips. thank you in advance😊 

3748
Dinh
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Paul TiangcoBeginner
posted in Billing & Payments
The transaction didn't go through.

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

2492
Bernard Koodo
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JpBasqueBeginner
asked in Billing & Payments
What are my options if I work next to the border?

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

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HoHoHaMaBeginner
asked in Billing & Payments
Sent a text to spam

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

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Joseph CoasterBeginner
asked in Billing & Payments
long distance charges

where can I look at history of phone calls

681
Dinh
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Hye JungBeginner
asked in Plans & Add-ons
International calling addon is not working.

Hi,My 1000 min international calling in add-on is not working. Can you give me a instruction to use it?Just hit the country code, area, phone number; is it right?My ending phone number is -4776.I am going to call to S.Korea and I want to know how can calculate the 1000 minutes.Thank you. 

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Allan M
Ingrid Bilton
Ingrid BiltonBeginner
asked in Other
Refund owing...

Several months ago I switched from Koodo to Telus because of the lack of accountability when issues arise. I am reminded each month when I receive my Koodo “bill” showing that they owe me $58.02, that I have yet to receive my promised refund cheque. Is this to be a never-ending struggle?

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bahnah20Connector
asked in Prepaid
SIM Unlock PUK

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

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Jonathan RotsztainBeginner
asked in Self Serve
Call back fake

I “chatted” with the virtual assistant and requested a call back. Get the call back. Press 1. Rings for five whole minutes and no one picks up. So the whole call back thing is fake right? Just another ploy to ensure my issue isn’t resolved? I truly despise Koodo and its owner Telus and will be switching providers today. 

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Toronto_koodo
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Darby1Beginner
asked in Self Serve
How to add daughter to account

My account is in my name.  How do I add my daughter to the account so that she has the ability to upgrade her phone in the store without me being there?

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Mayumi
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MarcoChoBeginner
asked in Self Serve
Enable Wi-Fi Calling - To allow Wi-Fi calling on this account, contact Koodo

Hello,I have an IPhone SE (2020) with IOS 16 and I am unable to activate the Wi-Fi calling feature. I really need this because cellular signal is very poor in my neighborhood.Can you help ?Thanks.Marco.

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RupinderBeginner
asked in Billing & Payments
bill payment issue

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

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Allan M
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sheldon zhangConnector
asked in Plans & Add-ons
Enable International calling

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

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GuillaumeBBeginner
asked in Billing & Payments
After leaving Koodo how do I get my credits paid back

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

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Kay165Connector
asked in Billing & Payments
extra data for the Hurricane Fiona - never got my refhnd

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

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