Managing your Services

I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call.Is this some sort of feature I enabled? How do I disable it?I’ve tried calling the voicemail on my phone and looking for options.I’ve tried logging on to the koodo website looking for something to disable.I’m on a prepaid plan: $15.00 per 30 days, 3G speed.

Have not been able to download past bills since January 2023.  Keep getting an error message.

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER 

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do? 

I am trying to find out how to cancel my fathers plan; he has had a stroke in BC, and no longer has capacity; however I am in the UK. The only details I have are his phone number. The automated self service is of zero use, since a call back only occurs to either his number, or to a “non international number”. The Koodoo site is not forthcoming in terms of contact options; I found a number, called from the UK, then after pressing series of options was told to choose the call back option on self service, at which point the call disconnected!I would welcome any suggestions! Whilst I am more than happy to pay my Dad’s outstanding bill, I also need to cancel his contract, and draw a line under this.

I am trying to activate the season hold plan but as I am already abroad, the call back option is not possible.  What are other ways to activate seasonal hold plan please?

My amount due is higher than it should be. I believe it’s saying I owe for February but i paid that month. 

When I go to this link, I can see the “Mobile Services” option on the “Self Serve” drop-down menu but as soon as I click on it, it takes me to the login screen and the option disappears once I am logged in.  So frustrating!For context, I’m trying to add Easy Roam but I just don’t see the option to do so anywhere.I’ve been chatting with the customer service (on facebook) for 2 hours now and they’re unable to help. Whatever option they suggest just doesn’t work for me. The chat assistant is so badly programmed and it gave me an option to schedule a call back after i repeatedly typed “call back” seven times. I’m just so frustrated. 

Hi,  I came off a seasonal hold, 1 month ago. I received my monthly bill today and the seasonal hold and monthly plan charges were accounted for, but it looks like I've also been charged for another full monthly plan on top.  Could someone take a look at this for me please?

We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada!   suggestions?

I switched from Telus to Koodoo and my first bill was due 11 April 2023. The person whom assisted me confirmed he loaded the auto payment on  my card and I had to approve it on my side as well. Came the 13th of April I received an email saying that the balance is past due and to make immediate payment, which I did.  Now after they confirmed payment was received my account still shows as past due but the new balance only due May 8th. I truly cannot understand how the billing works? The first payment was $224 and the new payment due May is $136. Why does it still show I am due over $368 after payment was received. This is going to reflect badly on my credit score but I did pay the account.  

Just logged into my account, has a balance of $21.50 and autopay has been enabled for a million years, credit card not expired, and see my account is suspended for non-payment. How does this happened when I have a credit balance that covers the monthly renewal amount and I have autopay enabled? Apparently, I have until July 15 to pay up or my account will be shut down. Koodo - please explain this one!

Hi I upgraded my phone and when I did I was told I would receive a 75 dollar credit. Just wondering when that will be? 

When I’m logged into Self Serve, I go through the process to remove Device Car Complete and a warning prompts “Once a warranty is removed, it can’t be added again.” I select “I understand” and the page reloads and nothing changes. I try again and get the same answer. Please help me remove so I don’t get charged again. Thanks.

I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 

I’m attempting to sign up for ChatGPT and during the process, it asks for my phone number.This is the response I get “It looks like this phone number is a landline. Please provide a valid, non-landline phone number to continue.”Has anyone else encountered this?

Is this text, in its entirety, valid for use? ”Koodo: Bonjour , aujourd'hui, c'est votre jour de chance! Jusqu'au 23 avril, 2023, vous pouvez ajouter des données en prime à un tarif EXTREMEMENT abordable :1Go de données additionnelles dans votre compte pour 1$ par mois: répondez AJOUTUN10 Go de données additionnelles dans votre compte pour 2$ par mois: répondez AJOUTDIX18 Go de données additionnelles dans votre compte pour 3$ par mois: répondez AJOUT18Faites vite! Cette super offre expirera le 23 avril, 2023.Vous etes sur notre liste d'offres et de promotions Koodo. Pour en retirer votre nom, répondez ? désabonner ? ou visitez https://koo.do/fr_unsub"

Hi,I just got a text from Koodo, below.Waiving overage fees is a nice idea but how can I incur a data overage if the service isn't available. Service in my area was severely degraded for the 25hr duration of the power outage.I'd like to know why mobile services were not available. Does the infrastructure not have back up power?Thanks, A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event. We will be waiving any incurred data overage charges for this current billing month. You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

Hello,  New to the community. I am trying to find someone who might be able to help me reverse an easy roam charge.I am currently travelling in Thailand and was receiving a phone call. When I reached into my pocket to cancel the call it accidentally picked up. I quickly ended the call but have found the easy roam charge on my usages on the self serve menu. Would someone be able to help me maybe get this charged reversed? I was hoping since it's an accident and my first occurance that perhaps this could be done. I understand if it happens again then I would be out of luck and it's my bad.I can't use the callback option as I don't want to receive more easy roam charges. I tried the verified (blue check mark) Koodo Facebook messenger page and got in touch with someone there. They asked me to verify my login thru a url which I did but after that haven't heard back from the messenger. Now I'm concerned.Can anyone help me with the reversal or getting me in touch with a koodo Rep and also tel

Hi!I have a prepaid Koodo line and I am currently travelling the US. I’m not able to place calls, and I think this is because I can’t enable VoLTE. According to the VoLTE on prepaid article, it says that existing customers will have VoLTE enabled during “certain transactions”.What kind of transaction do I need to do in order to force getting the VoLTE profile so that I can enable it in iOS settings? Would a SIM swap work? Can Customer Service force the profile on my line?Thanks!

I returned to Canada from the US on March 25, 2023,  it looks like I was charged for Easy Roam from March 25 to April 10, 2023.   Please review & advise.

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here.  My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

I switched to Koodo and found calling out is ok, text message (in and out) works well too. But there is no reaction (ring) on my phone when others call me. They said the calling is ok but nobody answers the phone. So calling in doesn’t work well. Could you help on this issue? Thank you.

I can not replenish my account through self-service, the button is gray. :( What could be the problem ? 

I have been using Koodo for my cell service for a few years now. I’m currently downsizing a bit and I want to cancel my landline and start using the landline phone number on my Koodo phone. How would I go about doing that?