Managing your Services

So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level? 

I’m on prepaid account for years, I have Automatic Top-ups Enabled with amount $15 monthly, I use to get a 10% discount on the Top-ups amount - $1.50 per month, however, I have just discovered that the 10% discount has been missing since June 2022. Could anybody help?

I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default? 

Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!

I sent money to pay my bill yesterday from my mobile banking app, and it still hasn’t shown up on my self serve. My payment is due on the 24th. Will I be charged extra if the bank doesn’t send the money in time?

Can the $45 6GB plan be applied to a new phone if I decide to get a new phone? I’m a long-time customer just wanting to know. Thank you.

Hey there, While trying to pay my bill, I hit the "pay tab balance" button. Can I reverse this? Please help!  

Hi, folks.  I just signed up for 4G.  I created a hotspot on my phone then used my tablet to access it, then ran a couple of speed tests, browsed for a few minutes, and played the first 15 seconds of a 480p video.  Now my account shows I’ve already used .8 of a gig?  Almost a full one third of my monthly 3gigs?  Something is wrong with this picture, as even viewing a 480p video for a full hour should only take up between 500 - 600 megs.  Anyone have any input on this?  Cheers.

Hello, I tried to find a phone number to reach customer service and found that there were none.I am trying to talk to customer service about my billing as there is an extra charge. The charge is only in my billing and not in my usage folders, and I’m not even provided with a date for the charge.I have already reviewed my bill and asked the Koodo assist digital rep for help.How do I contact someone to get more information on the charge?Thank you.

I want to add a new line to my account (I already have two lines active). I have a device (Pixel 6a). Is there anyway to get it up and running online without waiting for a SIM card to arrive via mail? Can I pick one up in store (regular or eSim) without having to pay $50 for activation?

have been charged for easy roam for the month of mar/23 when easy roam was cancelled around 1st of march. How do I contact someone to get a credit so I can pay my bill??

Hello! Just wondering if getting charged PST in bills even after moving to Ontario is normalThanks!

Hello , help me there . Actually I wanted to cheaper and more affordable plan . I don't want this much actually . I attached a picture below . Please help me .  

Hello, I have a wrong Roaming charge in my current bill and Koodo assist is offering a Callback to discuss the issue. Will I be charged a roaming fee for the Callback call if I am still travelling? Or is there any other way how to connect with Kood customer care?

Sorry, everyone, this is going to be fairly long and a bit complicated but I think you need all of this to understand the context of my problem(s).A few weeks ago, an app I had been using for months for work, Motive, suddenly failed to work properly. It said it was looking for my logs but just kept looking and not finding them and it can’t work properly without the logs, which are presumably in a database in the cloud. I wondered if I had exhausted my data booster, even though I hadn’t yet received the routine text that said I had used 90% of it. I checked and it turned out I had indeed used up the data booster. I also realized that I’d inadvertently set my phone to “do not disturb” a few days earlier. I’m guessing that’s why I didn’t get the text about the data being at 90% but it would be great if someone could confirm that.Naturally, I turned off “do not disturb”, bought another data booster, and assumed I was good to go for a few more months. That’s NOT what happened though! Everyt

un client honnête et qui ce dit chip shot koodo, pourquoi nous vendre un supplément de GO internet,quand vous vous savez très bien, QUE LA CAUSE EST HYDRO QUEBEC, panne de courant, j,aime être honnête et j,aime que l,entreprise le considère, bien a vous: 

Hi,I will travel in China for several months. I don’t need roaming minutes, data, outgoing SMS at all. I only need to receive SMS for some verification codes online. Will I be charged $14 daily easy roam fee? Or is it free to JUST receive SMS? Thx!

You are by far, THE WORST CELLPHONE PROVIDER I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. When I call Koodo, I WANT TO SPEAK WITH A LIVE PERSON, not doing this Koodo assistant crap/we'll call you tomorrow B.S. You guys better get your shit together and provide better service because I will absolutely pay my phone out and move to a different provider.😡😡😡😡😡 Your lack of professional service sux!!

I would like to combine my accounts because I started two by accident. It is same name, email, and address for 2 lines.

I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call.Is this some sort of feature I enabled? How do I disable it?I’ve tried calling the voicemail on my phone and looking for options.I’ve tried logging on to the koodo website looking for something to disable.I’m on a prepaid plan: $15.00 per 30 days, 3G speed.

Have not been able to download past bills since January 2023.  Keep getting an error message.

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER 

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do? 

I am trying to find out how to cancel my fathers plan; he has had a stroke in BC, and no longer has capacity; however I am in the UK. The only details I have are his phone number. The automated self service is of zero use, since a call back only occurs to either his number, or to a “non international number”. The Koodoo site is not forthcoming in terms of contact options; I found a number, called from the UK, then after pressing series of options was told to choose the call back option on self service, at which point the call disconnected!I would welcome any suggestions! Whilst I am more than happy to pay my Dad’s outstanding bill, I also need to cancel his contract, and draw a line under this.

I am trying to activate the season hold plan but as I am already abroad, the call back option is not possible.  What are other ways to activate seasonal hold plan please?