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The place to ask all of your Koodo related questions

4053 Topics
Z
ZXJ 8Beginner
asked in Plans & Add-ons
Can you pause my serives while I am abroad for 3 months?

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

1052
Z
1 year ago
S
Steph87
asked in Billing & Payments
Can't order online, says in store only

I had issues placing my order online last week so called to get help. They were not able to help as phone was available online only. They mailed me a sim card which was already activated and showing I owe for a bill on the 25th yet I haven't even used the sim yet.  Tried to order the phone online I wanted and even though it still says online only to purchase when I go to purchase it says it's only available in the store. Why?  Credit check has been completed and I am approved. Why am I have so many issues ordering the phone now? And why is billing started on a sim I haven't even used yet? I just received the sim an hour ago.   

1786
M
1 year ago
Rita Hao
Rita HaoOrganizer
asked in Plans & Add-ons
low-income support phone plan

Hey, is there any phone plan for a low-income family? Thanks 

5516
M
1 year ago
A
AbdkooConnector
asked in Billing & Payments
Billing and Payments

I started my Koodo plan in the middle of November. It’s supposed to be $30 a month for 20 GB for the black Friday deal. I haven’t paid any of my bills yet and I just noticed that I got a bill for $226. I’m only supposed to be charge $30 a month since the middle of November, so why am I being charged so much money? It’s only been five months so I should be charged 5×30 which is $150, not 226. Also, they told me there won’t be any activation fee or anything like that. Also, they told me there won’t be any activation fee or anything like that.May someone from the customer service team please help me out here?

1322
M
1 year ago
P
Please HelpBeginner
asked in Other
Customer Service Email

How do I contact Koodo Customer Support via online/email? I am not in an area f service and would like to communicate with a representative regarding my plan, but I am unable to receive a call back. Please help, thank you!

14015
M
1 year ago
E
e8644eBeginner
asked in Other
I'm not ready to cancel.

Hi  I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

491
Sophia
1 year ago
M
MsMartineBeginner
asked in Plans & Add-ons
Removal of add-0n

 I am having the exact same problem as MrWong and I am unable to resolve it. When I hit confirm removal, an ice-cream shows up telling me service  is unavailable & to try again later.  I’ve tried numerous times since the change and am very frustrated. I’ve also  been unsuccessful in getting  a « call back »  I’ll add I’m of a generation that finds online help very challenging to navigate, so sure would appreciate someone’s help.​​​​​​  Since I updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now. I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week.  Any insight? Thanks. —————    

822
M
1 year ago
K
kirkwoodBeginner
asked in Billing & Payments
Easy Roam activited in Canada

I was near the Quebec border and my easy roam triggered. Is there anyway to cancel or flag this? I was not in the US.

514
G
1 year ago
V
V DBeginner
asked in Plans & Add-ons
What is the difference between 4G LTE and 4G?

I have an offer to switch my plan - see below. 11 GBs at 4G LTE for $55or30 GBs at 4G for $55 Should I make the switch? Is 4G LTE better or worse than 4G?

5631
Sophia
1 year ago
F
Fran51Beginner
posted in Other
Lost my phone, tried to have it blacklisted before I purchase a new phone

Lost my phone, tried to have it blacklisted before I purchase a new phone with a new number. Digital Assist says I need to speak to a rep. I schedule for 9:30pm EDT. I get a reminder text that a call is coming. It’s now an hour past the time they were supposed to call and NOTHING, and no way to contact THEM. Do they want to lose my business?

1253
R
1 year ago
M
MSSBeginner
asked in Other
K2TUSA Plan?

Hi,I received an email promoting a Canada-US plan, promo code KT2USA, from this phone number:1-833-896-0545.Want to verify this is from Koodo/Telus before I give any info to change plans, etc. over the phone…Thanks in advance,Steve

2023
M
1 year ago
1
1moreguyBeginner
asked in Billing & Payments
Referral credits missing after porting in.

Ported in last November and my two referral credits still have not yet been applied to my account.  Please help.

524
Dinh
1 year ago
Matias Canales Mangiante
Matias Canales MangianteBeginner
asked in Billing & Payments
I will be assigned to a collection agency in 6 days

Hello, I have a big issue with koodo right now. I’m a university student from Peru, and when I did an exchange to vancouver, koodo offered me a service, they gave me a sim card but I never used it.I kept receiving emails to activate my account but I blocked so I no longer received more emails from koodo.A few months have passed, and yesterday I received an email that says that I will be assigned to a collection agency if I don’t pay the service. I want to pay but I’m no longer in Canada and I don’t know where the SIM card from koodo is. I try to login but it says that I can’t login with my email and also can’t login with the phone number they gave me. I want to speak with a rep but they don’t make international calls.I really want to solve this problem and pay in order to avoid to be assigned to a collection agency.Can someone please help me? I’m really worried

1081
D
1 year ago
A
Amit08canadaBeginner
posted in Plans & Add-ons
Long Distance calling

How do i call long distance call to India from my koodo number,.when tried adding 011 before the Indian mobile number, it doesn't work ,any idea on new process on calling to Indian number?

2501
D
1 year ago
A
a_myosborneBeginner
asked in Plans & Add-ons
Bring New Phone, Keep Koodo Plan

I am currently on a plan with Koodo, but my phone is five years old and I need a new one. I plan to buy one from Apple and use it via Koodo, but I’d like to just keep the plan I have rather than upgrade to the minimum $60 that they default offer online. What can I do?

10468
G
1 year ago
E
ejzzzzBeginner
asked in Plans & Add-ons
ADD18

Received text offering AddTEN or ADD18 for corresponding extra data.  My question is how this reflectsmy current plan and will I have this extra data for as long as I want or will it expire after 2 years?Just want to know if it is as simple as it reads with an extra $3/month for 18G.

1981
G
1 year ago
Alex Tate
Alex TateBeginner
asked in Billing & Payments
Double charged at cancellation

Had to cancel plan to move to a different country, expected to pay remaining tab balance but have two charges on my final bill. I am being charged $462.00 for Tab Debit - Cancellation in addition to $527.90 for Tab Bonus Debit - Cancellation, why is this? Can anyone explain why they expect me to make these two payments?

822
M
1 year ago
C
Customer1234Beginner
posted in Other
scam calls & emails after placing order through koodo website

After I placed an order through the koodo mobile website I started to receive scam calls and text messages that bypassed the push a button feature to continue call thing. They say they are UPS and I need to pay them.  They have my full name and address. They are calling me and texting me. This is a serious problem as koodo is not protecting my information.

2803
M
1 year ago
B
Bruce TownerBeginner
asked in Other
Koodo Sim Card not working in new phone

I have a  Motorola G7 and am a Koodo customer.  I recently purchased  Motorola G Pure while in the United States through the dealer Boast Mobile.  I put the Sim card from the G7 into the Motorola G Pure and it shows Network locked.  The display shows the unlocked padlock.  I cannot use the phone or text messaging.  Message says cellular network not available for voice calls.

2142
M
1 year ago
Daniel Nette
Daniel NetteBeginner
posted in Self Serve
can't set up the self-service account so that I can get my bills paid for every month without me having to worry about it

So I try to set up myself service account I've used my phone number and I use the account number and I still can't get it done every time I get to the point where it asks me to type in my password then retyping in ask a security question I then hit enter and I get this big huge giant box of f****** pink crap that turns around and says error this error that error this that goes on for at least half a page. If anybody wants I'll gladly send him a picture of it. I have all my contract papers and yet for some reason when I try to follow the emails that they sent me what to do I keep getting road blocked at putting my password in 

882
M
1 year ago
P
Pop101Beginner
asked in Billing & Payments
Took over a year to get issue resolved, not complete yet!

After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 +  promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+  refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant 

461
M
1 year ago
N
nguyenngoBeginner
asked in Billing & Payments
Bill payment

For some reasons, I paid my bill twice in February. And again, I paid my bill one more time in March. Do I have to pay the April bill. I’m a monthly customer.

672
G
1 year ago
M
msmeggiemoonBeginner
asked in Other
New SIM worked briefly then stopped

Hey folks, My old SIM stopped working randomly. It was pretty old so I figured it had just lived its life.I got a new one to replace it, activated it and switched them. It worked for about 10 minutes and then suddenly stopped.I can’t phone Koodo to ask because, well, no SIM card. 😉I have two questions: Is there such thing as email support for Koodo? And, does anyone have any idea what might have happened here? Has anyone experienced this?(In case it matters, the phone is a Pixel 6)Thanks!megan 

684
M
1 year ago
L
LeighLa16Beginner
asked in Billing & Payments
paying off your tab

I finally paid off my Koodo tab on my last phone bill on March 6th 2023. My bill while paying off my tab is $77 (even though Koodo charged me $88 for no reason for the last year 🙄🙃) I have confirmed several times my tab balance is $0 yet Koodo is still saying my bill due for this month on April 6th is $77?? Should it not be $40 something now that my tab is paid off? How would I go about getting them to change this? I refuse to pay them anymore money than I already have. 

1015
M
1 year ago
P
PixieOrganizer
asked in Billing & Payments
Call back?

How do I schedule a call to explain unexpected charges on my bill?

1844
M
1 year ago

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