Managing your Services

Hello, I would like to refer a friend to take advantage of the $39 for 20GB promotion, but my friend’s current contract doesn’t expire till June. Is it possible to open the plan now, but pause/delay activation for a month?

I just updated my plan from 6GB UL Can mins SFD  to 50GB UL Can min SFD (4G Speed) . What kind of download speeds should i realistically expect after switching plans? 1Mbps?

I’m looking to switch to a new cell provider (hopefully Koodo), and I noticed Virgin, Fido and Freedom all offer a new $39/20GB of data plan. Just wondering if anyone has heard if Koodo will be offering the same plan. Thanks!

Is there a way to change the username on the forum?

Hey so my phone I have a iPhone 14 plus it cracked and screen wont work I can’t use my SIM card in my iPhone 12 so I can’t make a claim so what am I supposed to do 

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue. 

I cant find the details of this plan. I am looking is UK cell phone included in the 1000m plan?

I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store? 

Hello,Recently, a friend of mine joined Koodo and purchased a plan. When they were checking out, their Koodo representative informed them that if they know someone who wants to join Koodo, they along with the person they know will get a $50 credit.My friend told me about this and I found a plan I would like to switch over to. My question is what information do I need to know about my friend when I tell the Koodo representative about the credit offer? Is knowing their name and number fine? Or will I also require their account number? Thank you for the help!

Does koodo support wifi calling with the Motorola moto edge 2022??

Kodoo Loyalty from a recognized number 866-448-8030 has called me March 28th at 3:50, April 6th 7:00pm, Apr 17th 5:24pm and again today at 4:09pm. Everytime I pick up first ring I hear them just hang up on me. What is the point of this?This is getting ridiculous. 

Hi!I bought a Koodo prepaid SIM card, and completed all the steps of the activation process, including the payment. Three hours have passed, and I still get no service on my cellphone. I also get a notification saying “SIM not provisioned”. In my self-serve page, it says that the SIM card is active.I tried rebooting the phone, removing the SIM card, putting it on another slot, trying it on another device, but no luck.In the FAQ of the Activating your prepaid phone page, question 4 states that I should have received an “Welcome” email confirmating the activation, but I have not.What can I do?PS: I paid with a debit card, and my online banking page says that the transaction was pre-approved, but is still pending. Can this be the reason? Thanks,Ronaldo

It's been 1 month I transferred my number from koddo and I got a bill about $12. I'm not even using koddo. Please help me with the situation 

Partial charges & credits$35 3GB UL Can min SFD (4G Speed) (May 08 To May 10)Does anyone know what this is for, I am a very new customer and suprised to see charges of 3.50 added to my bill without notice.

I've spoken to customer service twice and they were not able to fix my issue.  First time nothing was changed, the second the agent put in the wrong address. I've tried to change it on my own but it won't let me,  even after using multiple browsers, devices and clearing cache and cookies on every device and browser. 

Last month I top up my account for 25 but it was charged twice ...can you explain why

I am kodoo post paid customer. I want to call India from Canada. Can anyone tell me these international add ons are valid for India or not?

Hi everyone Curious question is there any promotions or discounts for nursing week 2023.  Thank you in advance ☺  Trish

I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this? 

Hello, a while ago I was given 10 free gigs of data a month as long as I don't change my plan. I am looking to buy a new phone and keep my same plan, will I lose these 10 free gigs?

I am wondering because with my phone data I am permanently IP banned for making a post on an imageboard that I didn’t post. Apparently I made a post that had some illegal content and the ban was made on the 4th of January, just found out about it today. I can still post on the website through my wifi at home but can’t on my phone.A part of me at first was thinking maybe someone stole my IP address and made some abhorrent post and then pinned it on me. My one friend says that maybe my phone provider (Koodo) gave me a different IP address that was last owned by someone who made that post. Apparently IP addresses switch over time and I’m wondering if that’s true.If my IP address has never changed then someone stole it. I’ve already phoned the cops about it because if that’s the case I could be in some serious hot water if someone is using it for illegal things.Please respond. Thanks.

Can I pay my koodo bill via debit card 

How do I view further back then 3 months on my message/data and minutes? I need to access these from 2022.

I’m a Koodo Prepaid customer, and I just noticed that there is a discrepancy between the Billing History data and the amount actually charged on my credit card. I know it’s taken me a long time to notice this, but it’s not something I expected to have to check.Where can I get my full billing history. that is, including taxes? And by “full”, I mean going back to when I opened my account in July 2019.

Hi Need hell to register as it always show error when i try to register