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3899 Topics
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susanAdvocate
posted in Prepaid
Prepaid data booster used up but not by me

I recently returned from 3 months in Mexico. During that time I kept paying for my monthly prepaid Koodo plan. I had bought a data booster before leaving and had only used a small portion of it. I had my Koodo SIM with me while in Mexico (and I used it in the U.S. for 2 days en route to Mexico) but for the 3 months I was in Mexico I used a Mexican SIM card. When I got home, I put my Koodo SIM back in and found that the data was all used up. My usage history showed that I had used data while I was in Mexico, which was obviously not the case. I got “customer service” to call me. The rep put me on hold while he talked to “tech support” and then told me that according to their records, while I was in Mexico, my SIM was used in a phone in Canada and he provided me with the IMEI number. It was not a number I have any record of and in any case, I had the SIM with me in Mexico so it is obviously bullshit.  The rep said “our records are very precise” and refused to restore my data. YesterdayI c

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BBY-KooBeginner
asked in Plans & Add-ons
Is Koodo Offering a matching package to their Public Mobile group? $40 for 15 GB

Public Mobile | Plans for any budget and data bonus No contracts, and Rewards that save you more.If Koodo is matching this, how does one go about adding this to their accounts (I have two) 

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JodWBeginner
asked in Billing & Payments
ER/VC Charges

Please explain to me how and what an ER/VC charge is?  We have numerous on our phones, while travelling in the US and there is no explanation, does not match up with our usage (lack of usage), and is not explained in Easy Roam. Not accpetable. Please advise, thank you. 

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Dinh
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DeedleBeginner
asked in Other
my service is scheduled to move to a new Koodo account

I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted.  I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that.  Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes.  So I thought this was all legit, so I created a new koodo account.  However, when I log-in I cannot access anything.  Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct.  Has this happened to anyone else?

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DadazazooBeginner
asked in Plans & Add-ons
impossible d'accéder à mon compte

Je ne peux plus accéder à mon compte depuis que j’ai activé un 2e téléphone qui m’a été donné. J’ai pris le même mot de passe et courriel pour ouvrir un compte(forfait de base à $15) à ce 2e téléphone; est-ce cela qui a causé un problème?

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Boa_Guy Koodo
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BeatsbybargnaniOrganizer
asked in Self Serve
Need to change my cell number, but koodo now giving me option

Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page.  Under “Manage my phone number” the only option I have is the “Transfer status: Complete”. Can you someone please help me out?

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Boa_Guy Koodo
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MikeSpikeBeginner
asked in Plans & Add-ons
can pay as you go cancel anytime ?

can pay as you go cancel anytime ? Even after only a few months after the contract ? 

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AbhinashBeginner
posted in Plans & Add-ons
about int calling (india)

I want to add int minutes on my plan just for one month can you pls help

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susanAdvocate
asked in Plans & Add-ons
Will prepaid texting work in Orlando Florida?

We are both prepaid customers and will be in Orlando in and around Universal Studios next month. We have U.S. text and talk boosters. Does anyone have recent experience there--will we be able to text each other? Talk would be nice, data too, but less important. 

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Allan M
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frustrated with serviceBeginner
asked in Billing & Payments
Billing difficulties in getting Koodoo to use the new credit card information 2 months in a row.

My credit card was compromised in February.  I had it replaced and went to self serve around the middle of February, and entered the new card information.  I received several texts saying that I had an overdue account, was charged a late fee, had 12$ extra on the February account, and had to pay March as well.  When I called my credit card company, they said that your company had used the old credit card. I have updated my credit card information on self serve again, just today.  I hope your system is efficient enough to remove the late charge, explain why my February bill was too high, and use the CORRECT credit card information.  When I tried to use chat, this was not resolvable.  When I requested a call, for some reason I could not activate the accept call button.  I have been left hanging.  Koodo is not very user friendly in terms of trying to speak to a person.  AI is not developed enough for chat to work well. I hope someone in you company can read this and ensure things are corr

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Allan M
Linda Wall
Linda WallOrganizer
asked in Other
Server Turndown affecting my Credit Rating

With the ‘new and improved’ ‘turndown’ created through Koodo - it created a ‘new account’ (which really ISN’T - just a new account #), I took a 31 point hit on my credit rating and don’t have any way of contacting Koodo to rectify this… (Went from ‘Excellent’ credit to ‘very good’ - I’ve worked damn hard to create an Excellent credit score after going bankrupt several year ago!!!)I think I will dispute it through TransUnion… although they aren’t very user friendly either...

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Linda Wall
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Travis.patry.bBeginner
asked in Other
where can i download the PDF of my call log, for the last 4 years.

So, im in the process of taking Ottawa to court. i need phone records for the last 4 years. where can i download the PDF of my call log, for the last 4 years.

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Seelid Clawsen
Seelid ClawsenBeginner
asked in Other
Not receiving short code messages

I changed cel phone service suppliers about a week ago. So far things has been just fine but I am unable to receive any short code messages. Every time I have to log in to say a website like CRA its set up to text me a pin but it never comes through. I’ve had to ask them to phone me with it. This is less than ideal.  I never had this issue with my other provider. Any suggestions? 

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Bijoy Naick
Bijoy NaickConnector
asked in Other
issues porting landline over to Koodo

Trying to port my landline from another provider to Koodo (mobile). The other provider claims they never received the request and there doesn’t seem to be a timely way to speak to Koodo. Request a callback and it’s 24h out..how can I get better support?

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JosephAinsBeginner
asked in Billing & Payments
self serve won't let me pay my bill, tells me the charge didn't go through

every time I go to self service to pay my bill it either tells me self service isn’t working right now or when it is and I make the payment, it tells me the charge didn’t go through and I need to start over.

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Bernard Koodo
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DorsetRockstar
asked in Billing & Payments
Overdue Bill Contact

I have 2 Koodo numbers and live overseas. We changed our phones and there is no way to transfer with QR code overseas - so the lines were redundant and not used. I have suddenly received an email saying that there will be a collection agent used to reclaim the money for numbers we haven’t even been able to use and Koodo know there has been no activity… I can’t get a callback as I don’t have a Canadian number so there is absolutely no way to contact anyone - help please 

2263
Sophia
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andreygBeginner
asked in Billing & Payments
Need to contact customer service

Hi there,I am currently out of the country and would like to contact customer service. Since I am out of the country I can’t schedule call back. How can I reach customer service?Thanks,Andrey

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MaherMusmar
MaherMusmarBeginner
asked in Self Serve
registration

Hey, I have a challenge as when I am registering online, I don’t have driving license and I don’t want to share my SIN with Koodo. How they can add other ways for identity verification, like ID etc..

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iankimOrganizer
asked in Self Serve
my phone number and postal code don’t match for self serve register

Hi i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well. how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?

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SophieXu7Beginner
asked in Billing & Payments
International Roaming Charges unfairly

I have been charged $99.88 for international roaming which I believe I did not use.  Could you assist and help. I have been charged twice for the reconnection fee. Could you reverse one of them. Thank you.

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Flo Koodo
Hélène Bouchard
Hélène BouchardBeginner
asked in Other
langue messagerie

Bonjour, je voudrais changer la langue sur ma messagerie. Lorsque j’ouvre ma messagerie tout est en anglais et je n’y comprend rien. je voudrais l’avoir en français. Merci de m’aider

2021
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ShmaeBeginner
asked in Billing & Payments
How do I choose my billing date?

I set up my preauthorized payments and need to set the date so that it lines up with pay day. How do I do this?

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Dinh
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Adamdf101Beginner
asked in Billing & Payments
Extra Airtime Charges!?

Hi there,I have a unlimited Canada-wide plan with Koodo, but I’m  overcharged for the Airtime service.I was never informed of this fee when I signed up. These extra fees are sickening me. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

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Bernard Koodo
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KiddoBeginner
asked in Self Serve
Reviewing past usage

How can I go back in Self Serve and see my actual usage for a month last year? 

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tbonghyoConnector
asked in Billing & Payments
Regarding register new payment info

Hi, I tried to change my new credit card for payment, but I got an error message says “something wrong, try it later”. I fed up to change my cc information. what should I do? #227 is real customer service number? they asked me PIN number so I am not sure this is real number or not. I tired to VISA and VISA debit but both not updated. any advice will be helpful. Thank you!

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