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Question

Data Add-on removed after upgrading plan

  • May 3, 2023
  • 3 replies
  • 99 views

I upgraded my plan recently so I would qualify for Koodo tab on a new phone. After I switched over the promotional data add-on I purchased in February disappeared and I now have less data than before. I am now paying more money for less data per month.

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3 replies

Sophia
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  • Mobile Master
  • May 3, 2023

Some plan changes remove promotional add-ons. Would you like us to flag a rep to see if you can return to your old plan?


  • Author
  • Beginner
  • May 3, 2023

Yes that would be great thanks Sophia!


Bernard Koodo
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@Cnayler Per our chat, we have saved your data add-on and should see it on your account again.