Koodo Community
Question

Data Add-on removed after upgrading plan

  • 3 May 2023
  • 3 replies
  • 51 views

I upgraded my plan recently so I would qualify for Koodo tab on a new phone. After I switched over the promotional data add-on I purchased in February disappeared and I now have less data than before. I am now paying more money for less data per month.


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3 replies

Userlevel 7
Badge +4

Some plan changes remove promotional add-ons. Would you like us to flag a rep to see if you can return to your old plan?

Yes that would be great thanks Sophia!

Userlevel 7
Badge +4

@Cnayler Per our chat, we have saved your data add-on and should see it on your account again.