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Can't connect to Koodo

  • May 3, 2023
  • 4 replies
  • 312 views
K

I just received the SIM and I insert to the phone. It said SOS only. please help to reconnect my SIM. Thanks!

Solved by using another new SIM card and changed SIM number

Best answer by Robert T

SIM cards should come pre-activated. It looks like your didn’t. Have you had the chance to create a self-serve account?  

This topic has been closed for replies.

4 replies

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  • Goran
  • Mobile Master
  • May 3, 2023

Can you give more details? Are you a new customer? Did you order a replacement sim? 

K
  • Kin Kong
  • Author
  • Connector
  • May 3, 2023

I'm a new customer; I just got the SIM card. insert into the phone, but no network. SOS only. I tried it on another phone, but it didn't work either.

R
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  • Robert T
  • Mobile Master
  • Answer
  • May 3, 2023

SIM cards should come pre-activated. It looks like your didn’t. Have you had the chance to create a self-serve account?  

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K
K
  • Kin Kong
  • Author
  • Connector
  • May 3, 2023

Thanks! I believed that the SIM that I received did not pre-activated. Luckily, my friend has a backup SIM card. I changed to that card and used Self Serve → Mobile services → Change your SIM number and it is fine now. Thanks!

R
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