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4046 Topics
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Elena TracyBeginner
asked in Plans & Add-ons
Downgrading to basic

I am leaving the country for several months and would like to reduce my plan to bare minimum , just to keep the number and receive text messages. This option is not available on Self Serve. Please advise.

832
D
1 year ago
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textsinfrenchforsomereasonBeginner
asked in Self Serve
Koodo Is Messaging Me In French

I’m a Koodo prepaid customer. Ever since I signed up, Koodo’s automatic text messages to me are sent in French, and only in French. My voicemail also defaults to French, and I have to manually change it back to English sometimes if it gets reset.The Koodo website is in English, and emails from Koodo are in English. I can’t find any setting where French is specified, or any help article about the default language for text messages. I suspect something might be wrong on Koodo’s side, but I don’t know how to check. Has anyone experienced this, or does anyone know how to fix it?

2303
T
1 year ago
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AnamercadoBeginner
asked in Prepaid
prepaid cancelation

Hello!!!, I have a prepaid line that I want to cancel I couldn’t cancel it  because my ex roomie signed up  for the line because at time I was new in the country didn’t have any credit either debit  I lost totally contact with my ex roomie and I really need to cancel any suggestions what options I have ? I already had a call with the Koodo assistant but he could cancel because the line wasn’t in my name thank you… 🙏🏾

2382
A
1 year ago
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Cecilia987Beginner
asked in Billing & Payments
Adds on billing when it's cancelled

I add one adds on last month and cancelled it earlier this month. When I got the bill I have to pay month for the adds on this month fully. Would part of the money be returned next month?

12513
B
1 year ago
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Brockono12Beginner
asked in Self Serve
transferring sim cards

ive lost my phone not too long ago, and i am about to buy a phone off my friend and i have a sim card ready but when i try to change the sim card number, it would tell me to either get a verification code from email or phone number, i picked email because i cant really get the code through phone number since i lost my phone, so i picked the send to email and ive been waiting for an hour now still no email, what should i do

733
D
1 year ago
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ponic3Beginner
asked in Plans & Add-ons
Easy Roam and Calling in another country

Greetings, I have a question regarding easy roam that the website is not completely clear on. If I have a plan that gives unlimited calls within Canada, unlimited texting, and I have added Easy Roam prior to leaving. When I arrive in the USA will I be able to call friends on their American phone numbers or will I be charged long distance? Does this also extend to text messages?

1101
G
1 year ago
John K Zh
John K ZhConnector
asked in Billing & Payments
Refund credit not issued yet

 HI, I canceled my koodo account on June 14 this year, but I still have -$44.85 on my account。And I’ve read on bill that redit balance will be automatically mailed to you within 4-6 weeks . But I haven't received any checks yet.Can a Koodo/Telus rep please look into this and complete the refund? Thanks.

3938
John K Zh
1 year ago
S
Sushmita_TariqConnector
asked in Billing & Payments
Why was i charged an overcharge this month?

I was overcharged for minutes in Canada when I have unlimited cdn minutes on my plan? Why do i have to play almost $150 CAD this month!? That’s insane. 

818
D
1 year ago
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MmazloumBeginner
asked in Other
cancel my account

I want to cancel my koodo account. How do I do that  

1143
D
1 year ago
Alysha Pacheco
Alysha PachecoBeginner
asked in Billing & Payments
how do I ensure I was charged easy roam and not roaming fees when I was in the US

Hey! I got a text saying I was charged roaming fees when I retuned to Canada from the US. But I should have easy Roam activated for the US. Please confirm, I want to ensure I was not incorrectly charged for the day I used my phone! 

413
D
1 year ago
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DdmBeginner
asked in Other
SMS/MMS Voicemail from Unknown numbers

I have gotten 3 sms/mms file voicemail from unknown numbers from Ontario.Is this a scam or a virus/malware?

492
R
1 year ago
Liying Cui
Liying CuiConnector
asked in Billing & Payments
Refund issue after I transferred to Fizz

I was a pre-paid client in Koodo. Recently I transferred my number to Fizz, however, my Koodo account was canceled completely. I still have some money topped up in my Koodo account.If anyone knows, how can I get my money back? I’ve reached out to Fizz, they suggested me to contact Koodo. What is the service number of Koodo? Thanks!

1288
D
1 year ago
I
iankimOrganizer
asked in Other
Reactivate my cancelled account

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier. 

71813
I
1 year ago
L
Lois_315Beginner
asked in Billing & Payments
charged for easy roam

I went to Portugal with my family in July and my daughter was charged for easy roam but she never had her roaming on or used her data at all and I would like to know why 

444
M
1 year ago
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Tanya 41Beginner
asked in Billing & Payments
billing pay

I am trying to email koodo  about my bill and the emails are not going through 

451
G
1 year ago
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XiaoliziConnector
asked in Billing & Payments
paid through bank e transfer,doesn’t show up on self serve account

I have paid 247.22 CAD through RBC bank e transfer(RBC account number xxxxxxx to Koodo mobile xxxxxxxx on. Aug 7 ),but the it doesn’t show up in self serve account.

2007
X
1 year ago
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i-kitchenerBeginner
asked in Billing & Payments
Charged for easy roam while in canada - need a refund

I was charged for easyroam on July 4.  I never left Canada but must have picked up a US tower across Lake Huron.  Can someone please flag to a koodo rep for a refund?  🙏

4168
Darius Koodo
1 year ago
K
Kuldeep goyalBeginner
posted in Billing & Payments
bill payment

Today, i got my bill around 85$. But my plan was for only 39$. Why should i pay 85$ approx instead of 39$ plan. When i purchased the sim from the store, they told me that i have to pay only 39$ for my plan and other charges was laid off.

494
Bernard Koodo
1 year ago
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LeRoy Shirley DavisConnector
asked in Plans & Add-ons
roll over incorrect

on Friday evening I received a message I had 33348 mb (33.3) GB. Yet only 6.6GB was rolled over. Why was the 33.3 GB not rolled over?

1396
Mayumi
1 year ago
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reebovBeginner
asked in Billing & Payments
Change Billing Cycle

May I change the billing cycle into month end?

1121
Sophia
1 year ago
Y
yetapmBeginner
asked in Other
Question about calls from my number

This morning I was outside of any cell service area and my phone was powered down. At the same time my mother had missed a call from my phone number. I checked my call history on self serve and there was no call placed at that time. How is this possible?Has this happened to anyone else?Is there reason to be concerned? What should I do about it? Thanks for you input in advance. 

493
Dinh
1 year ago
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RussKoodooAll-Star
asked in Prepaid
Is Koodo Changing Expiring Date Of Boosters?????

A person made a post in another forum who is also a Koodo prepaid customer.   When they went to buy a data booster yesterday,  it says on the website that data boosters expire after 30 days! However, elsewhere on their site it still says they do not expire.  is Koodo planning to change the expiry date of boosters (As Public Mobile already has) to 30 days, or have they already? 

63711
Mayumi
1 year ago
J
JerdoBeginner
asked in Plans & Add-ons
What happens after 100 minutes?

I'm looking at adding a talk and text plan to my account  for my child. The plan Koodo has is $15 250MB 100 min Plan - 3G speed(I believe it includes unlimited text) I was about to add the account when I noticed it only offers 100 minutes of calling.1. What happens after the 100 minutes?2. Can my child not call me?3. Can I add unlimited calling? I couldn't find an add on or top up in the online ordering process.  

1772
J
1 year ago
M
mistaaahBeginner
asked in Plans & Add-ons
Data Only SIM

I want an additional sim on my current line only for data

1581
G
1 year ago
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travellingcdnBeginner
asked in Other
Making sure no surprise charges

Hi there,Im a monthly plan user travelling in China and would like get definiteive answers to the following questions:I disabled easy roam but would like to use my koodo number for receiving text only. Would there be any roaming charges for this?  I’d like to make wifi calling to Canadian numbers only . Would there be any roaming charges for this? Furthermore if wifi signal cuts out during a call would it continue automatically via network coverage and therefore incur roaming charges? Without my knowledge of course. Thanks for your help.

561
Allan M
1 year ago

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