Managing your Services

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

The easy roam charges (mistake) were removed from my bill but the taxes were not. This topic has been covered in another post by me (with account history screenshot) but apparently no one can identify my account. I’m hoping this new post can rectify that.If not I’ll have to go through the schedule a callback option which I find tedious.

I had my phone on seasonal hold for a few months, and now when I try to change my rate plan to reinstate my phone service on SelfServe, the only options available are over $60 and have 20+ GB of data, and it won’t let me choose a different plan without upgrading my phone (which I don’t want to do).Is there a way to get around this and get something similar to my old plan (under $40 for 3 GB of data) and avoid upgrading my phone? 

I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

When i press voicemail on the phone screen the device says “Cannot Connect to Voicemail.  Call your service provider for assistance.”Could someone please reset my voicemail please. Thank you

Hi,I am a former Koodo customer who used Koodo for about a couple years before switching to Rogers. I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance. I made a switch to Rogers with the same phone number I used from Koodo, and I have since been using the services from Rogers.Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion just to find out that Koodo sent a $12 charge to the collections.I would like to know more details about $12 fee since I did not receive any email regarding the charge and I would like to ask Koodo to request removal of this fee.Thanks,Eun Ho 

I need to speak to a representative. Can someone please call me, we are getting billed for an account that is no longer active. 604-966-6726

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead. 

I paid my bill on Aug 20 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option.I know the payments made through the bank take 3-5 days to be processed.My question is… Will Koodo accept my payment made before the due date? Will my credit score be affected?I’m really worried about it and don’t know what to do. The chatbot doesn’t look like it will help me figure that out.Here is what shows on my bank app.Here is the email I got on Aug 20 after payment. 

In these forums there are HUNDREDS of the same types of complaints and confusion about Easy Roam. People unknowingly trigger it and then pay $14 or $16 for a single text or for unknowingly roaming onto US data.  why can’t there be a pop-up notification that asks you: sending this text/dialing this number etc will trigger your $16 Easy Roam. Do you accept? yes/noThe current model is nothing more than a cash grab that only pisses off your existing customers. Please be better, Koodo. 

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

I canceled my account on July 7, 2023 and I have a credit balance. What should I do to get Koodo to return that credit balance to me?

Trying to get a hold of someone and not having a lot of luck with all the automated annoyances on this thing. This is the situation: I am still being billed after account was supposedly deactivated/disconnected. I have been living in an area where I cannot access any of Koodoo or regular mobile services since end of May. I moved from the city and have been temporarily living close to the US border to the point that I cannot even use the phone to call other than using my landline or wifi. I am only able to connect to US services, so I have kept it mostly in airplane mode. Since there is no customer service number it makes the issue even more difficult to contact and further explain. The bill should only be from the end-of-may but it keeps getting larger and larger and I am informed in an email that the value has only gotten larger and is threatening me with credit harm and other things. I don’t see how a bill that was maybe $60-80 can get to over $200, while it has been disconnected and

Hi there, I am living in Europe for one year but am returning to Canada for a couple weeks. I need to reactivate my paused phone number for this time, or buy a short term solution in order to use my phone when I am back in the country. Can someone please advise the best way to go about this? 🙏 💛 

I received a text saying I was now roaming and easy roam was activated. I was not in the States or even close to the border. Will I be charged?

Koodo thinks I’m roaming in the States when I haven’t left Canada.

Hello, While hiking in Port Moody, BC I was randomly charged $14 for easy roam and have no idea why (wasn’t close to the USA border). Does anyone have a number available or a contact to dispute the charges and have them removed? Cheers

I currently have 2 different phone numbers with Koodoo, and on one I see lots of offers to change my plan to (specifically $55 for 50g), but on my other number I do not have the same offers. Can I get the same for both?Ideally I would like the $39 for 20g for both, but I can seem to find that deal on either number. I do not want any new phones, I want to use what we have. 

For the past 2 days, I’ve been getting an infinite loading screen (3 large circles, image below) when trying to change my plan. This happens after I select a new plan in the Change My Plan screen.route: https://www.koodomobile.com/my-account/plans/change-rate-plan/choose/account/ Any idea what’s going on? I’ve tried multiple browsers, computers, and connections.

I’m in England and I’m trying to text someone when I try to text him I receive a text unknow number and I have the international texting call etc i need help thanks 

Hello! With advice from plan advisor I switched my provider from telus to koodoo when I upgraded my cel phone/plan. I was with Koodoo for one day when my daughter (who is on the same plan with me) advised that we needed to see itch back to telus (reasons based on her other accounts with telus). So, we switched back from Koodoo to Telus and told that this was a simple change and nothing would be disrupted with account (no charges from Koodoo as we did not use the service). I then reviewed a bill from Koodoo for more than $200 and asked for full payment.  This is not a charge that I should be paying as I did not use the provider service. I do not, however, know how to address given there is t customer service to speak to. Your advice and input would be greatly appreciated.  thank you  Andrea 

My teenage daughter was in Japan. We switched off data roaming before she left. Somebody called her and left her a voicemail. It seems she touched the ‘voicemail’ button. This is the first time she used her phone outside Canada and she knew she could not and should not use her phone unless she had wifi. Twice I received a notification that EasyRoam was activated. I asked her why it was activated and she did not know why. I was looking at my billing while she was in Japan (I was still in Canada) and I did not see any charges, so I did not know she had accidentally checked her voicemail. You can check the data to see that it was used at most for that accidental purpose. If it’s possible to refund one or both of these charges, that would be much appreciated.

Recently, I switched from my previous plan to a reduced speed but 75 Gig plan. It included 2 perks (international minutes, which I had before and which are super important to me, but would cost another 10 bucks if I  lost them).  I am thinking of switching phones. The only one on Koodo’s website that I am half interested in (Why is the new Motorola Edge not available????) is the Samsung Galaxy 23 (although I am so done with this annoying Samsung A52). At first every attempt that I made of buying a phone on Koodo’s website with tab resulted in a ‘you can’t keep your plan with this offer’ message. Now it says I can keep my plan, but ‘you can buy perks after purchase’ … To me that sounds like I will be loosing my perks, which I consider part of my plan.(BTW the number of phones available has markedly decreased or am I seeing this wrong? Do they really want us to sign up with TELUS? Is that it?)