Managing your Services

I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites! WHY is there no Live Chat option with Koodo?  I’m about ready to switch carrier!

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

Koodo,Why did my monthly bill suddenly increase by $10 without notice.I have not changed plans recently and the last change I made was in response to a Koodo Text Message that increased my data WITHOUT ANY INCREASE in my monthly bill. It was a Koodo Special Offer to existing customers and I reviewed the plan terms before switching and there was NO reference to an increase in the future,If Koodo is now suggesting there was fine print some where then Koodo is trying to pull a fast one and if that’s the case then put my data back to the level I had before Koodo’s “Special Offer” and return my monthly charge to $50 per line. 

How does the tab work, I get the fact that you have a monthly fee for 24 months, but what is the difference between “Tab Basic”, “Tab Mid” and “Tab Plus”?Also, which one would I be able to select if I select the $39/mo plan.

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

The easy roam charges (mistake) were removed from my bill but the taxes were not. This topic has been covered in another post by me (with account history screenshot) but apparently no one can identify my account. I’m hoping this new post can rectify that.If not I’ll have to go through the schedule a callback option which I find tedious.

I had my phone on seasonal hold for a few months, and now when I try to change my rate plan to reinstate my phone service on SelfServe, the only options available are over $60 and have 20+ GB of data, and it won’t let me choose a different plan without upgrading my phone (which I don’t want to do).Is there a way to get around this and get something similar to my old plan (under $40 for 3 GB of data) and avoid upgrading my phone? 

I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

When i press voicemail on the phone screen the device says “Cannot Connect to Voicemail.  Call your service provider for assistance.”Could someone please reset my voicemail please. Thank you

Hi,I am a former Koodo customer who used Koodo for about a couple years before switching to Rogers. I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance. I made a switch to Rogers with the same phone number I used from Koodo, and I have since been using the services from Rogers.Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion just to find out that Koodo sent a $12 charge to the collections.I would like to know more details about $12 fee since I did not receive any email regarding the charge and I would like to ask Koodo to request removal of this fee.Thanks,Eun Ho 

I need to speak to a representative. Can someone please call me, we are getting billed for an account that is no longer active. 604-966-6726

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead. 

I paid my bill on Aug 20 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option.I know the payments made through the bank take 3-5 days to be processed.My question is… Will Koodo accept my payment made before the due date? Will my credit score be affected?I’m really worried about it and don’t know what to do. The chatbot doesn’t look like it will help me figure that out.Here is what shows on my bank app.Here is the email I got on Aug 20 after payment. 

In these forums there are HUNDREDS of the same types of complaints and confusion about Easy Roam. People unknowingly trigger it and then pay $14 or $16 for a single text or for unknowingly roaming onto US data.  why can’t there be a pop-up notification that asks you: sending this text/dialing this number etc will trigger your $16 Easy Roam. Do you accept? yes/noThe current model is nothing more than a cash grab that only pisses off your existing customers. Please be better, Koodo. 

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

I canceled my account on July 7, 2023 and I have a credit balance. What should I do to get Koodo to return that credit balance to me?

Trying to get a hold of someone and not having a lot of luck with all the automated annoyances on this thing. This is the situation: I am still being billed after account was supposedly deactivated/disconnected. I have been living in an area where I cannot access any of Koodoo or regular mobile services since end of May. I moved from the city and have been temporarily living close to the US border to the point that I cannot even use the phone to call other than using my landline or wifi. I am only able to connect to US services, so I have kept it mostly in airplane mode. Since there is no customer service number it makes the issue even more difficult to contact and further explain. The bill should only be from the end-of-may but it keeps getting larger and larger and I am informed in an email that the value has only gotten larger and is threatening me with credit harm and other things. I don’t see how a bill that was maybe $60-80 can get to over $200, while it has been disconnected

I’m an existing customer before before moving to Public Mobile. Just wanted to check, if the connection fee can be waived off considering an existing customer with Public Mobile and Koodo. I lately realized the connection fee can be waived off if I do the conversion online. Thanks,Ranjith

Hi there, I am living in Europe for one year but am returning to Canada for a couple weeks. I need to reactivate my paused phone number for this time, or buy a short term solution in order to use my phone when I am back in the country. Can someone please advise the best way to go about this? 🙏 💛 

I received a text saying I was now roaming and easy roam was activated. I was not in the States or even close to the border. Will I be charged?

Koodo thinks I’m roaming in the States when I haven’t left Canada.

Hello, While hiking in Port Moody, BC I was randomly charged $14 for easy roam and have no idea why (wasn’t close to the USA border). Does anyone have a number available or a contact to dispute the charges and have them removed? Cheers

I’ve had trouble with unexplained charges and phoned Koodo but go no satisfaction.  Recently a rep phoned and said she’d noticed I had been a longtime customer and wanted to offer me some things.  A new tablet.  More data.  LOTS more data.  I really have no NEED for a tablet (though I suppose it is an expensive item).  I really nave no NEED for more data!Now my bill comes and I have a $60 dollar connection fee.  SIXTY now!  I need to pay a connection fee on a tablet I don’t even need?What do I do??