Managing your Services

Is there a place I can see if my Esim is working? I am currently out of the country. Pretty sure I have it set up correctly, but when I go into Usage, it doesn’t really tell me much. Don’t want to get hit with a big bill when I get home. I have roaming on (part of the instructions with the Airalo esim) but I have the esim set as my primary SIM card. Thanks!Cindi 

I was charged for Easy Roam without leaving Canada.  I received a roaming alert on June 30, 2023 while travelling from Kamloops to London Ontario on West Jet.   My only layover was in Calgary, Alberta. How do I have the charge removed?

I need a receipt for an IPhone purchase that I made in December of 2021.   In my searches online I only seem to be able to search back 18 months of bills.   On my tab I can see that I added the new phone on Dec 18 2021 but none of the details.   Anyone have any help suggestions?  I need it for a proof of purchase with Apple Icare for repair purposes.   Thanks in advance. Tory

My phone says that I’ve used only 296MB of my 2GB limit.  But I was getting text messages from Koodo saying that I’ve used up my 500MB limit.  Why do they disagree?  Makes no sense.

what is the difference between Premium voicemail and regular voicemail

I can't seem to get VoLTE setup on self-serve. Can someone help me activate that on my phone so ai can use WiFi calling?   I am getting an error that says it "doesn't recognize my number" when I try to enter it.  ThanksCam T

Yesterday I upgraded my account, to the 35 Gb plan But I just looked at where I’m at, and what it shows is FAR less than I used to have!!  Anyone have an idea what’s up, or is it simply time (it’ll switch when the month ends).   Thank you!

Hello!Sorry to ask but I am having trouble activating my self serve account. I ordered a postpaid sim card and Koodo sent me an activation link via email, but the link does not seem to work.. I have tried multiple times to finish registration for the past few days but have always had the "Service Unavailable" message come up. May I please ask for help with this? Thank you in advance!

I have had to send my Pixel 7 in for replacement. In the meantime I switched my SIM card to an iPhone while I wait for the replacement. I received a message from Koodo saying that I need to deregister from Android. What do I do? Will that affect my account? I would like to speak to an agent but a phone # I cannot find.

I keep getting a message that says data temporarily shut of by carrier due to sim 1. What does that mean. I am fully paid up and even have a credit to my account.  My city is experiencing severe weather as this is happening,. Could that ne the reason? 

I received a few weeks ago but was moving so just unboxed last night.   No sim card.  This was a call to sell to me.   Said would ready to go. I have torn the box apart.  Absolutely No sim card.    What an I suppose to do?    Help appreciated 

Hello! My daughter linked my card to pay the bill can you help me to disconnect it from my card? I don't have access to her account. I don't wanna close this card and she don't wanna unlink it :/

I had the worst experience ever with koodo. I quite Koodo months ago ans they still want my money. While I was with them they would constantly call me while I'm at work asking if I want a promotion. I had ro keep saying no to them multiple times. I was feeling harrased and so I quite. Even after requesting for them to take me off their call list they still called me almost everyday. I take customer service very seriously and this wasn't it. This made me feel uncomfortable as a customer. Now they want me to pay a late fee. That's their fault I left. Now I'm feeling like a koodo prisoner unless I pay it. I don't like being treated this way as a customer. I tried to ask for help but they took me in circles and at the end of all of it they demand payment. Terrible experience ever. How can anyone deal with this kind of customer service and still be with koodo. Not like I can block them. Not only that they send me this bill months after I closed my account. 

I just Managed My Add Ons and added $0 Easy Roam Add On.  Do I still need to pay $14/day to use my plan data and minutes while abroad?

I want to cuminicate

Hi, I got 2 phone numbers under the same account. I want to split them into 2 different accounts. Wow can I do it?

I can’t get access to my data usage, have been trying for a couple of days and the assistant is saying they have no records of my phone number, email or account number. How can this be when they take money from my account every month?

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

Since Koodo runs on Telus’ 5G network… Are Koodo customers able to access the n78 (3500 MHz) frequency band or is it restricted to Telus subscribers only. I don’t really care about the speed, but more about reliability at crowded places and events.

nevere received it from koodo was sent to a different postal code

There is nothing in my account after login. This is the account I have been using for more than 2 years. What’s going on?  When I click my profile, it never gets there:  I suspect that it could be related to the Telus identity service change or it could be they fired too many people so no one really did any quality check before roll out this kind of change.     

I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites! WHY is there no Live Chat option with Koodo?  I’m about ready to switch carrier!

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

Koodo,Why did my monthly bill suddenly increase by $10 without notice.I have not changed plans recently and the last change I made was in response to a Koodo Text Message that increased my data WITHOUT ANY INCREASE in my monthly bill. It was a Koodo Special Offer to existing customers and I reviewed the plan terms before switching and there was NO reference to an increase in the future,If Koodo is now suggesting there was fine print some where then Koodo is trying to pull a fast one and if that’s the case then put my data back to the level I had before Koodo’s “Special Offer” and return my monthly charge to $50 per line. 

How does the tab work, I get the fact that you have a monthly fee for 24 months, but what is the difference between “Tab Basic”, “Tab Mid” and “Tab Plus”?Also, which one would I be able to select if I select the $39/mo plan.