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VoLTE acrivation S23

  • 26 August 2023
  • 3 replies
  • 179 views
C

I can't seem to get VoLTE setup on self-serve. Can someone help me activate that on my phone so ai can use WiFi calling?  

 

I am getting an error that says it "doesn't recognize my number" when I try to enter it. 

 

Thanks

Cam T

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Best answer by Robert T 26 August 2023, 16:41

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3 replies

R
Userlevel 7
Badge +4

Making and receiving VoLTE calls is simple. All you'll need is to:

  • Use a VoLTE-compatible phone (most devices sold by Koodo after 2018 are VoLTE-capable)
  • Be in a VoLTE-enabled coverage area. See our full coverage list here

Most Koodo customers with phones that are VoLTE-enabled will be able to use VoLTE automatically, as long as their phones are up-to-date with the latest software and they’re in VoLTE-capable coverage areas. All calls will be carried over to the Koodo LTE network.

Do you have the VoLTE add-on on your account?
 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
C

Hi Robert, 

Thanks for your reply. I have just got off the phone with support and solved this issue. 

Appreciate your time.
Cam T

R
Userlevel 7
Badge +4

What was the issue? 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
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