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3892 Topics
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CookiecrumbBeginner
asked in Plans & Add-ons
i need help changing my plan and choosing my perks.

Hello, when I try and change my plan and perk the page goes to a loading screen and just stays blank and doesn't proceed past that point. Is there a way I can get past this? I've tried on several devices and my home computer with no luck. Any help would be appreciated.

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Bernard Koodo
Karen Nelson
Karen NelsonConnector
asked in Plans & Add-ons
getting new koodo acount card after switching from telus

how long does it take to receive the new account number from Koodo in order to load our SIM card on I set up everything with telus over the phone with a rep a week ago and we received our SIM cards and called Koodo and they said we needed a Koodo account number so just wondering how long that takes to come 

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Smitty1229Advisor
asked in Other
Service in Lawrencetown Nova Scotia sucks

Anyone else having phone service problems in Lawrencetown Nova Scotia? I have been with koodoo for more than 15 years. Service in my area is getting so bad I can't call out most of the time. When I can the call sometimes drops. Hard to run a business with this kind of service. The company doesn't care, if you call them you have to wait forever to talk to some Indian that you can't understand or just reads from a script. None of the other carriers are any better. I will say that Koodoo bills are what they should be every month. Never had an issue with that. Not sure what I can do but it's frustrating to say the least. Might be time to close the business down and go completely off grid. Tired of fighting with corporations that simply want your money and pretend to care when they don't.

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JoJo00Beginner
asked in Billing & Payments
Sim Card Cancellation

Does anyone know the correct number I could call from Australia or do you know any other ways that I could cancel my Canadian sim card from my end. I've tried to call the *611 voicemail system and using the self serve to pay for my first bill but they only accept Canadian credit cards so I got charged for an extra month. I'm scared that the bill will keep on adding up. It would honestly be really great if someone could help me out.

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crab987Connector
asked in Billing & Payments
When does new account become active?

As a new subscriber to Koodo, when I purchase new plan (BYOD) online, when is that account become active?I have to wait for new SIM to arrive. Then I have to port my number from current provider. Is time ticking from the original purchase, or from the first time SIM is activated, or once number becomes active on Koodo?

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Dinh
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web2050Connector
asked in Prepaid
VoLTE on Samsung Galaxy S10 - Koodo Prepaid

VoLTE is now available on Koodo Prepaid and I received a text message from Koodo recently stating this.The text message also said that my phone is not compatible with VoLTE.  I have the Samsung Galaxy S10.Yet,  the Samsung Galaxy S10 does support Voice over LTE, I have enabled the option in the Android settings and it is actually on Koodo’s own list of phones that support VoLTE here:https://www.koodomobile.com/en/help/volte-koodo-prepaidWhen I spoke to Koodo tech support I was told that the Samsung Galaxy S10 is supported for VoLTE on the monthly postpaid plans but not on the prepaid plans.Why would there be two separate and different lists of VoLTE compatible phones: one for prepaid plans and one for post paid plans.And why would Koodo’s tech support have a differrent list than the one publicly posted at https://www.koodomobile.com/en/help/volte-koodo-prepaidIt does not make sense to me that my account cannot be activated for VoLTE when my phone supports this feature.

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BobTheElectrician
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BragiBeginner
asked in Billing & Payments
Why should I being charged for Easy Roam when receiving international call by Bank?

My credit card was scammed during my trip to other country and I had to freeze my credit card account. The bank needed to confirm my identity so they had to call my number. Then I noticed that I was charged for Easy Roam. Why should I be charged AS A VICTIM IN A SCAM?

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FrustratedLilBeginner
asked in Plans & Add-ons
New to Koodo with a US Iphone 14 Pro max. Need ESIM

My New iPhone 14 PRO Max was purchased in the US and does NOT have a physical SIM. I just signed up with Koodo today. I was told by the guy at the mobile store I was going to get an email from Koodo containing a SIM that I could just scan with my phone. Hasn’t happened.  I went back to the store as I was told on the phone I needed to get a voucher from the store. The guy at the store said I should just set up my account on line and call again he did not have any voucher for me. HELP.

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LuckynineBeginner
asked in Plans & Add-ons
Applying a text message offer to another number of my account

I received a text message offer today for extra data, 1GB for $1 per month, 10 GB for $2 per month, etc. and to reply to add it to my account. I am currently content with my data plan with my phone, however, I have another phone on my koodo account for a family member and this offer would be useful but they did not get the text message offer. I was wondering if the offer is limited to my phone number or is there a way to apply it to the other phone number on my account.

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slowjamBeginner
asked in Plans & Add-ons
$5 1000 minute international plan -- does it include Pakistan?

I was told by the sales rep in the store that the $5 1000 minutes includes Pakistan, even though it’s not listed.  Is this correct???

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Bernard Koodo
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Cathy HuestonBeginner
asked in Billing & Payments
trying to join online but I don’t have a phone number

I am trying to join Koodo online. I have a phone but I don’t have a phone number to enter. I can’t proceed just entering my email. What do I do?

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Dinh
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StevenT33Connector
asked in Billing & Payments
How to change address after cancel the koodo service for negative bill

I canceled the koodo service and received negative value bill while the address was no longer valid for me. Just wondering if I can change to address to get the cheque for refund. Thank you!

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aliceeahBeginner
asked in Other
About Certified Pre-Owned

My current phone, Android, is nearly dying and I can’t afford to get a brand new phone rn so I was looking through the Certified Pre-Owned phones available at the moment and I’m now considering switching to Apple since there are some “affordable” options. I have some questions though. Is it worth it getting a CPO iPhone here? Has anyone had any regrets with their purchase before? Can I pay off my tab balance in advance or would I be penalized for not going through with the 24 months payment plan?  Would I need to pay the Tab Bonus if I do so, or is that only necessary if I cancel or upgrade? Any other advice on getting a CPO for the first time?Thanks!

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MegsOrganizer
asked in Plans & Add-ons
Shock-free data alerts stopped?

Hello! I’m not sure why but my account now says that I’ve opted not to receive notification of shock-free data. I called but was told it was disabled because it’s an old account? But when I look up my account details it clearly says shock-free data and I’d still like it back please (and not be pressured into a new plan which I was when I called). Thanks so much! 

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I Know NothingBeginner
asked in Other
Help

I removed my SIM from the phone, tested the sim with a phone originally from another provider (which didn't work) and when I put the card back in it’s native phone, the phone didn’t recognize any sim was present

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TdanBeginner
posted in Other
Feedback for Katherine out west

I have to say my new activation experience with the system was not great. I didn’t receive my SIM card for two whole weeks only to find out it was sent back to Koodo. I had my newly activated account closed by Koodo with a bunch of charges put on it, while the entire time I wasn’t even using the service.I only received the feedback form a month later and I wanted to be sure the recognition to the call center representative was properly captured since the survey wasn’t capable of separating my actual activation experience and the customer service after the fact. I wanted to give a HUGE shout out to Katherine from out west. She called me back on three separate days to deal with removing the charges on the closed account, creating a new account, facilitating me getting my hands on a SIM card and answering all my questions. She was super professional, patient and persistent in getting me up and running with Koodo. Thanks so much Katherine!

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Bernard Koodo
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Gab84Beginner
posted in Billing & Payments
my tax exemption been approved and...

Good day, I just found out my tax exemption has been approved, however I've been a koodo customer since 2019 and I've been paying taxes ever since then, will my tax be credited through my koodo account?Thanks Gabriel 

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Allan M
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JohnKGOrganizer
asked in Prepaid
Account deactivated after unsubscribing to Koodo's emails/newsletter

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

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aaronhCoach
asked in Billing & Payments
How to see current roaming charges

I have been in Mexico for a week, I’ve turned off data roaming. I have not enabled easy roam (I don’t want it). It’s my understanding that receiving texts is no-charge. Anything outbound is charged (or answering a voice call) how can I confirm there aren’t any unexpected roaming charges being accumulated?  I don’t see anything in my account for “current usage” (which is expected) - I just want to confirm that there won’t be some huge surprise next billing cycle. 

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KenAmbassador
asked in Plans & Add-ons
Koodo says plan is for 30 days but only gives 29 days.

I purchased a new prepaid plan which stated it was for 30 days.  (This evening (the 15th) at 7pm)After purchasing, the new plan says it plan is from the 14th to the 13th of next month. That’s 29 days. I want my 30th day please and thank you. 

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ThundercatttBeginner
asked in Self Serve
Switch Primary Account Numbers

I have 2 numbers on my account, say 1234 & 4321, account texts, alerts, and bill gets texted to 4321.  How can I have them sent to 1234?

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Dinh
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DugoutBeginner
asked in Plans & Add-ons
Data paused while in Germany

Why is my data paused on easy roam in Germany ?

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JordanOJBeginner
posted in Billing & Payments
Refer-a-friend wait time

Just wondering what the average wait time for the refer a friend credit to kick in is. I've only been with Koodo a month and used my friend's referral, and I know it says 4 to 8 weeks to confirm in the fine print. That seems like a long time though... What are other people's experience with the referral program? When I started creating this post it showed me a similar post where it said the person was 3 months in and still waiting. I haven't even received confirmation that the refer-a-friend application was approved yet.

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Marie-SoleilBeginner
asked in Billing & Payments
balance koodo

J'ai terminé de payer mon téléphone à l'aide de la balance koodo. Sauf que ce mois ci il est quand même chargé le même montant sur ma facture, alors que ma balance affiche bien 0$. Pourquoi ? Et comment y remédier ? 

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KfosBeginner
asked in Billing & Payments
stolen sim card

I'm currently out of the country and had my sim card in an old phone that I was using just for navigation. That phone has been stolen and I'd like to suspend the sim card but not blacklist my current phone that I'm still using that's associated with that sim card. I can't figure out how to do this online? The help chat tried to schedule a callback but I don't have access to a phone number where I'm traveling. 

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