Managing your Services

7 months later and Koodo still won't process my MasterCard payment with MS Edge. Koodo is the ONLY merchant out of the dozens with whom I make on-line MasterCard payments using MS Edge. Koodo is the only merchant with whom I have to use Google Chrome to make my MasterCard payment.  And Edge is based on Chrome! Koodo: Cutesy but a joke.

Hi, I switched from koodo to telus a couple months ago and didn’t realize that my voicemail didn’t switch over, is there a way to recover it? It meant a lot to me

on https://www.koodomobile.com/en/help/call-forwarding?search_api_views_article_search_fulltext=Call%20forwardingthe following seems contradicting:Note: Only the ‘Call Forwarding unreachable’ feature can be used on Prepaid.Call Forwarding typeDescriptionActivation codeDeactivation codeCall Forwarding unconditional Note: Prepaid accounts don't have this functionalityForwards all incoming calls to another number*21*#21#First how can Only a call forwarding be used on a prepaid account and at the same time Prepaid accounts don’t have this functionality?  Begs the question is there call forwarding on a prepaid account?Secondly, if there is call forwarding on a prepaid account can you confirm the monthly. charges are $3.00 plus $0.60 per minute for each call forwarding, plus can you confirm if the one minute is actually. for 60 seconds used or is it for any number of seconds 60 and below? So if the call is 19 second the charge is $0.60 or is it $0.60/60*19 or $0.19 for a 19 sec call?  Then a

Hi there, I am abroad and am not receiving MFA texts. I am on iOS, I made sure my data roaming is on on my Koodo account (and I had an email confirmation about it) and is toggled on on my iPhone, my wifi calling is on, I've got network coverage here (got bars) but no still no incoming texts. I checked to make sure the numbers were no blocked and that my text inbox is in capacity to receive texts. I did other 101 troubleshooting too (airplane mode on/off, restarted my phone, I know for a fact that local network is not blocking texts because I visited here before but used to be on Bell then). I am out of ideas as to why I am not getting any incoming texts anymore, really need that 2 step MFA on. I called my bank for a 1 time permission but wanted to connect with Koodo customer service and see what’s up, maybe something with my account. Thank you!

I need help as my account has been suspended because the credit card that was registered for auto top up was issued outside US & Canada, and I have no other cards to use. What are the services that will not work if my account is suspended? Is there any work around available for me without going to the physical store to solve the issue? Any answers are very much appreciated. :)

I just signed my son up for the $15 starter plan but all of his friends are sending MMS texts which he can’t read.  I’m assuming this is because they are pictures?  Is there a way to add this to the plan?  My other son has a grandfathered plan for $25 and pay-per-use Data but that doesn’t seem to be available anymore and it seems ridiculous to pay $35 for a talk & text only plan just so he can receive MMS texts.  Sounds like Public Mobile might be an option but I’d really rather not switch

Have receently installed Koodo Home internet and now my magic jack home phone does not work.   I have unplugged, reset all euipment and still no luck.  Looking online it has been suggested that I have provider “open ports 5060 through 5070 on the router/modem”  Help…….

In the process of trying to get Volte enabled on my phone I dialed *#*#4636#*#*. Then selected Phone Info and IMS Service Status.IMS Status shows  "IMS registration: Not registered". A little googling says that is not good.I’ve tried turning my phone on/off, airplane mode on/off, remove/reinstall SIM.How do I fix this? FYI my SIM card is more than 5 years old if that matters.

Yesterday I received a call from Koodo saying that my phone will not be compatible in the coming months and that I need to replace my current phone with a new one. My phone is a 4G LTE One Plus 7 Pro modelIs Koodo migrating to 5G only? Kindly advise! 

Hello. when I try to access the feature Call control on x3 different browser and on my smartphone via Wifi and LTE, I get a couple of briefs flashes of it trying to open and get this:  Looks like something went wrong. Please Try Again... I have tried to remove and  to add it back this was 3 days ago without success.. I would like to add it back asap.Thank You 

Can I use a American credit card to make payments on my bill?

Hi, considering purchasing Koodo home internet.  I have rogers already. I want a second internet connection in my house. Can I keep rogers active in parallel with Koodo or will Koodo require use of the same internet cable from outside the house?  What modem is being used? Can it be set to bridge mode?  Who is the provider of the infrastructure Koodo is using?  How do we get support if the service goes down? 

Does anyone know what transport medium the new Koodo Internet Service is carried on in Ontario?  Is it a re-sale of Cable/ADSL from a wholesale provider like Rogers/Bell, or is it using the Koodo/Telus wireless network?  Something else?Thanks! 

hi. i recently changed number and changed new sim. i want Delete or deactivate prepaid account. i’m still koodo customer and company charged bill for old sim plan. can i cancel and move credit to new sim?

Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?

I have an iPhone 11. And yesterday my phone went into SOS mode and it won’t connect to the net work. I cannot phone anybody and I cannot receive phone calls either. I have googled this problem and spent lots of time trying everything I can find. Still nothing working. I have tried to message Koodo on the Facebook page and no response back. How do I get help? 

I’m currently on a $55 monthly plan, but I’d like to switch to a promotional $35 prepaid plan. Besides the differences in data, calling, and some other features, are there any pros and cons I should know?

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine. 

Hello I currently have the $65 4G plan 50G and would like to switch to the $65 5G plan 75G. Will my $20/month credit still be applied?

I received my first bill from Koodo, I don’t have the SIM right now as I am outside Canada, I don’t have a Koodo number to register to pay the bill, How do contact Koodo to proceed with anything.

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

Hi,I don’t have a canadian card so the phone assistance helped me to activate my foreign debit card. However, when I tried to process the payment online the system would give me the error message that something went wrong, so I tried multiple times. Well, even if the system was saying this,  my bank app sent me 2 notifications about the payment goign through. So now on my account the bill results as still to be paied while on my bank account I’ve payed it twice. The assistant I was on the phone with told me to wait some hours/day to see if the system is going to update. Someone who has had the same problems or has any information about this kind of issue?Thank you!