Managing your Services

How to switch from Koodo prepaid to Koodo postpaid? Is it true that I need to order a new SIM card again and transfer my number?This is the most terrible service I have ever encountered. I arrived in Alberta and didn't have a credit card to buy postpaid  sim card. The store advised me to take a prepaid SIM card, but they themselves activated it 3 days earlier than I needed.  And over time, switch to postpayment. Now I saw a good price for postpaid, prepared for Black Friday. And lo and behold! There is no magic transition button. Do I need to order a SIM card again, wait a week for it, then transfer the number, fill out some forms again? Are you kidding me?Are we flying into space or are we just changing our tariff plan? And your telephone consultants, who don’t even know how to do this: I was advised to add postpaid to my cart and just pay. And this way I can do everything right away. But no, I can only switch from prepayment to prepayment. How can your employees not know this? There

Hi there, with this plan: 100 GB of CAN-US Shock-Free™ data at 5G speedEasy roam is listed as perk of the plan: Easy Roam is a great feature that allows you to keep using your phone when you’re travelling abroad. It doesn’t cost anything to add Easy Roam to your plan, and you’ll only be charged for the days you use it ($14 per day U.S. and $16 Internationally). For more info, check out our Easy Roam help page.Which is really confusing... Questions:Does it mean that I can use my data in the US without roaming? Do I pay $14/day to use my data in US? Do I need to turn my data off? How does this work? 

Changed over to $60 - 100GB plan. It’s  states on my email :USA talk, text & dataPrice per month: $0.00Does that mean there is no roaming fees for data or phone use while Im in the USA?No more $14/day fee?

When i log into my self serve and go to browse for a possible phone upgrade i get this message on my screen. Wait a sec...It looks like you can't add a line or upgrade your phone online. Dial #227 from your phone, or 1-855-325-6636 toll-free for details. When i go to add something to my cart it also says items you are trying to add to your cart are not compatible with items in your cart when the cart is already empty.

So I’m a bit confused- does this mean I don’t need visual voicemail anymore and can stop paying for it?

Koodo has the new 60$  Canada-USA package.On the included features, it indicates “Unlimited Canada-US messaging”, which means that international SMS/MMS is not included (other than canada-US).One of the perks available is listed to be “Unlimited international SMS (from Canada).Can someone clarify whether this “perk” includes sending international  SMS/MMS while in the USA? Otherwise it doesn’t make sense.

How to retrieve last 6 months text messages without using your device? Does Koodo also keep text history in case we need it?

Which countries doesUnlimited international messaging (text & picture)*  cover? I know it’s not offered anymore.  I want to know this BEFORE i agree to replace it!

Does anyone have this plan? If so, can you  explain it, please? Does it mean that I can use the data in the us without roaming?  

Why I was charged $3.05 a minute long distance call to Poland, when the call was not connected. I attempted to call twice about 3 minutes each time, but hanged up both times since there was no answer on the other side. In total I was charged over $18 just for attempting to call, without any connection.

Hi, If I add a TAB on the existing plan, what will happen to my exisitng monthly credit on the exisitng plan? and also I was expecting to find an expiry date for the  monthly credits applied on my bill. However, online and also on the bill PDF it shows as "Mthly credit" with no date anywhere.thanks and have a great day!

Hi, I had incorrect roaming charges in August. Can you please credit my bill? Thanks.

I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something? 

Is there a way to stop all 3rd party application purchases on our phones?

To cancel “Device Protection Plan” call 1 844 225 6333. Koodo does not have anything to do with it. It is insurance plan with mobile shop. Just want to share this info .

I won’t be charge to pickup any calls from anywhere in Canada, right? I’m from ABSource:  The LinkTIA  

Hello,I want to call my chase bank in the US from Canada and they have a 1-877 number. Will it be charged if i call? 

I have been travelling in Europe for a couple of months and had swapped out my Canadian Koodo SIM card for a local SIM cards in several countries while travelling. Now I have returned I have lost my original SIM card. However, I do have a Koodo replacement SIM card from when I upgrade from my old Samsung 9+ to a Samsung 23+. I put the new Koodo card in my phone but cannot use it as it says that the SIM card is not registered on the network.I went to the SIM manager on my phone and it recognizes the SIM as Koodo but with “unknown number”. However, it doesn’t allow me to (or I cannot find how to) enter my existing phone number. I have a monthly plan.  The Primary SIM is greyed out and unable to be edited.I cannot use my phone and need this fixed urgently!

Hi, I am currently in Thailand and wondering about making calls back home to Canada, if I change my perk to unlimited international minutes can I make calls for free on days I use easy roam?

Is Koodo home internet using the same modem for all plans? If you want to upgrade speed can you just go online and change your plan?  

Hello, is there a way to find my the last years worth of call history? I am logged into my self serve on the kodoo app and can't find anything that gives me my call history. Thank you, if anyone can help. 

Hello,I lost my phone somewhere and I have a data-block on it. Is it possible to track it with the Sim Card even with a Data-block. 

I requested stream+ on October 28th and received the activation email, which I activated the account. I am not able to activate the individual streaming services as it is not showing up on my account. Can you please check what is going on? Thank you!

I signed up for Koodo internet tonight. There wasn’t a tech install date for a week, so I scheduled it for next week. But the billing date and charge for my credit card hit *today* despite me not having the service yet and won’t have it for at least a few days. Is this for real? Or will my first month not start until I actually receive the service?

How do I add my husband so that he has permission to access our account info?  The account is in my name.  We just ported over today.