hi. i recently changed number and changed new sim. i want Delete or deactivate prepaid account.
i’m still koodo customer and company charged bill for old sim plan. can i cancel and move credit to new sim?
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Userlevel 7
+4
Oh, I don't think you can transfer the credit from one number to another with prepaid. However, you can try to contact prepaid rep by scheduling a call back.
Regarding the cancellation of the old number, all you have to do is to remove pre-authorized payment method on that account. The number will be suspended when there is no money in it.
How do I schedule to contact a prepaid representative?
Oh, I don't think you can transfer the credit from one number to another with prepaid. However, you can try to contact prepaid rep by scheduling a call back.
Regarding the cancellation of the old number, all you have to do is to remove pre-authorized payment method on that account. The number will be suspended when there is no money in it.
How do I schedule to contact a prepaid representative?
How do I schedule to contact a prepaid representative?
You can schedule a callback on Koodo Assist. Once you prompt the chat bot, it will provide you with a list of available times. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html
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