No help after all
I’m writing to share my full experience and ask for fairness, understanding, and resolution.In November 2025, I called Koodo to upgrade my phone. My current device no longer holds a charge and has become unreliable. I was looking for a phone that would work for me — and if possible, help lower my monthly bill. I’m currently job hunting and living on a fixed income, so affordability matters deeply.During the call, I was sold a Flip 7 phone and a plan with “$0 down.” But the representative did not clearly explain the full cost, long-term commitment, or that I was being reactivated on a line I thought was inactive. I was told I could keep my daughter-in-law’s line on the account at no cost — inactive, with no charges — and reactivate it later if needed. I agreed, believing this was safe and temporary.But within weeks, I began receiving bills as high as $800 — an amount I cannot afford and did not expect.I also quickly realized the Flip 7 phone was not right
