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3905 Topics
C
chamerionBeginner
asked in Billing & Payments
Why am I still being charged QST?

I moved from QC to AB two years ago and promptly updated my billing information. Trouble is, I am still paying QC provincial sales tax even though I live in a province that does not have a provincial sales tax.Any idea how to fix this?

231
Allan M
6 days ago
B
BagoraBeginner
asked in Billing & Payments
Wrong roaming charges

I drove across Canada and was charged for roaming charges in November. Please remove this from my bill.

91
Flo Koodo
6 days ago
B
Big stan the manBeginner
posted in Billing & Payments
over biling

crossed over into mexico 2 weeks back.  checked my plan after getting in a while ago and everything seemed good.  no overcharges.  got our bill today and its 600$.  ideas anyone?

151
Flo Koodo
6 days ago
B
BrennaQBeginner
asked in Billing & Payments
Accidental Roaming fees

Hi there.  I had three dates where I was billed for accidental roaming fees.  October 21, November 5, and November 9.  Can I please have those removed so I can pay my bill?

111
Flo Koodo
6 days ago
P
Penny PotterRockstar
asked in Plans & Add-ons
Data usage charge

I got charged a very small data usage charge last month about the time I upgraded my phone and plan for Black Friday. It's only $0.75. so I am not concerned.It's just that both my old plan and my new plan have over 50gb or data and I didn't exceed 7bg last month. I just wonder how this was triggered on my account. 

282
P
6 days ago
3
3MsBeginner
asked in Plans & Add-ons
Loyalty Team

An offer was given on Saturday, asked for a callback but never received. Now currently on hold for over 90mins, as the current CSR could not “honour” samepromo therefore transferred to Loyalty Team

919
Flo Koodo
6 days ago
J
JenVBeginner
asked in Plans & Add-ons
Do I keep the Easy Roam with Canada-US plan?

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

231
O
6 days ago
C
chrisychOrganizer
asked in Billing & Payments
Set up the pre-authorized payment for $5 reduction

I had already set up the pre-authorized payment using a credit card, but my current bill doesn't reflect the $5 reduction.Can anyone tell me how to fix it?

402
Flo Koodo
6 days ago
L
LemmiwinksBeginner
asked in Other
Disney plus Premium subscription not activating

I upgraded my stream basic plan to the stream premium a week ago. My Netflix subscription was automatically upgraded to the premium plan but my disney+ subscription is still stuck on the standard plan with ads. I am not using a VPN to click the Activate link. 

202
J
6 days ago
R
RODNEY2016Coach
asked in Prepaid
REP CALLED MY TELUS NUMBER FROM KM :

Hello so : my OPGT is putting me on pay go soon from Koodo anyhow today got mmessage from email there was a change on my Telus account Koodo called me I said no to net flex I got email saying to pay 20.00 with my credit card. I wished reps would listen. does Koodo send out sim cards if new account ? but same number from monthly ? Thanks I was a Telus client for yrs on contract till new worker forced me to go Prepaid.

433
Dinh
6 days ago
L
LordshwaBeginner
asked in Plans & Add-ons
help me being lied to

I have been on the phone all day as I was going to set my girlfriend up with koodo internet but she's getting a good deal in London with start right now... well I've had one of your workers on the phone 3 times today and I can get the 500mb internet for $ 62 give or take a buck or two (including my tax) the last time he called he said he can add a $20 credit, I was on board as he's telling me it's all fiber optic now but it doesn't seem that way when I look on here.

241
Dinh
6 days ago
U
uselessphoneenjoyerBeginner
asked in Prepaid
Porting out prepaid number from outside North America

Hello,I have moved out of Canada for a little while and discovered that my prepaid service does not work. I would like to keep my number and transfer it to a new service because it is tied to a lot of 2FA services I use.However to port my number out I see I need to receive an SMS code on my Koodo number. Not being able to receive these texts on my Koodo number is exactly the reason I want to port the number out!Does anyone know if there are any alternatives for me? Hopefully I won’t be forced to just drop my number entirely, as that would be a massive inconvenience and potentially even a security risk.

282
U
6 days ago
C
chohan123Beginner
asked in Billing & Payments
Charged after cancelling phone number

Hello,I had two phone numbers under 1 account. I cancelled my both numbers on 24th November and paid all dues. But this month I received bill and only for one number while didn’t get any for another. I had already cancelled by calling the customer service and received a confirmation mail also. So why am I charged for the period of December to January? There is no balance forward from last bill also

221
Flo Koodo
6 days ago
kare0128
kare0128Beginner
asked in Other
Reactivate outside of Canada without a callback

I lost my phone and cancelled my account.  I found my phone and want to reactivate my sim.  I cannot do that online because the Robot wants me to iniate a callback.  What??   I don’t have the number activated to call me.  You won’t dial international numbers.  How am I supposed to do this?

243
Flo Koodo
7 days ago
C
chrisychOrganizer
asked in Billing & Payments
Koodo charged me a partial charge

Koodo charged me a partial fee (see below):Partial charges & credits$44 100GB UL Can Min SFD (4G Speed) (Dec 03 to Dec 11)I just received my SIM card from Koodo, but it's already past Dec 11.Additionally, my SIM card has not been activated yet.What's wrong with Koodo?

161
Allan M
7 days ago
M
mcymsbBeginner
asked in Billing & Payments
one-time $50 credit towards my next bill didnt happen

Im back with koodo in 10 years and i am already disappointed with Koodo for their inconsistent and unreliable customer service.I spoke on the phone with koodo agent Kumari and she offered me $40 plan 100gb 24 months with 0 dollar s24 fe samsung. On top of that she mentioned there will be one time $50 bill credit towards my next bill. However when first bill got generated, $50 bill credit was no where to be seen. I called billing department and surprisingly, there is no note or records about the bill credit. I am not happy about how Koodo agents mention somthing that doesnt even exist to make more customers sign up. Koodo confirmation / quote dont mean anything as their confirmation doesnt show much about the offer. It is another huge disappointment that koodo keeps tricking their customers for something they couldnt finalize. Im raising my concern to the next level of supervisor.

292
M
7 days ago
R
RODNEY2016Coach
asked in Prepaid
prepaid from post paid account restricitons

So can the worker put restrictions on prepaid I was told by rep it needs to be under one name the billing is in TO ONT if there passowrd from them on account I cant add $ to it correct or can they pay koodo same way as the monthly billing post paid thanks 

302
R
7 days ago
A
ACW
asked in Other
How long to receive my call back?

I have a call back scheduled for 3:30 today, it’s 4:21 now. I received a text at 3:30 saying that my call back would be soon, but have not received any sort of call. And no Koodo is not a blocked number.  How long am I supposed to wait for? I am just trying to set up my new Apple Watch as it says to contact the provider whenever I try to set up my cellular. 

251
Sophia
7 days ago
R
RODNEY2016Coach
asked in Prepaid
call controll

is call conrtroll available on prepaid thanks ? 

231
Sophia
7 days ago
D
DoltinaBeginner
asked in Other
Suspected Spam Phone Call - From Koodo?

I just had another call (received a few in the last couple months) from 1-866-558-4150.  It shows up as Suspected Spam so I don't answer.  In call history it shows as Telus.   I google the number and am led to this community forum where there's a closed thread about this number as someone else was asking if it's legit.   A Koodo employee confirms it's a legitimate phone number in use by Koodo.  My question is why does this number show up to me as suspected spam when it's actually Koodo and I'm a Koodo customer?  They are displaying their own number as spam.  Also why doesn't Koodo leave a voicemail?  Why not email me or text?   If there are some deals Koodo wants me to be aware of,  phoning from a "suspected spam" number and not leaving a message seems very suspected to me.  

352
Purple J
7 days ago
R
RamonajoOrganizer
asked in Billing & Payments
In US & charged easy roam 5 times now when I didn't sign up for it

HiI  arrived in the US on December 5, and was notified that I have easy roam package. I did not sign up for easy roam, it is not part of my add ons or perks. Despite that, I’m being charged $14 every day for easy roam. I can’t discontinue it and I can’t stop it because it is not on my plan. How do I stop it and get the charges reversed?Thanks

504
G
7 days ago
R
Ravi8189Beginner
asked in Billing & Payments
Why am i still getting charged as per my previous plan, instead of my current plan?

I changed my plan from $59 dollars to $44 plan with $5 discount if auto billing applied, which I have.. but still getting charged $59 as per my old plan instead of $36. Want to know why? When I check my self serve.. it shows $44 plan but still getting charged $59.

212
G
7 days ago
E
EddBeginner
asked in Billing & Payments
Missing $5 discount for set-up autopay

During Black Friday, I changed a plan and transferred to Koodo. My sale assistant told me there will $5 discount if I set-up autopay. But it seems like I didn’t receive this discount from my first bill…..Could someone help it?

433
G
7 days ago
T
TanzimABeginner
asked in Billing & Payments
Missing $5 pre authorized payment discount, please help

Hello, I got a new line with my new device during the B Friday sale and I had enabled pre authorized payment on my account. But I did not receive my $5/month discount as promised on my first bill.  Could you please help?

141
Flo Koodo
8 days ago
D
djleBeginner
asked in Billing & Payments
roaming charge still not removed.

Hi,I was accidentally charged for roaming ($14) and koodo support told me they reversed the charge but I still see it on my billing. 

91
Flo Koodo
8 days ago

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