Managing your Services

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Add credit card 

I just activated a prepaid plan for my Son to use, I could login when I activated the phone. When I went to log in to top up I got USER LOCKED because I got the password wrong. I tried resetting the password AND waiting 24hrs, and Called a koodo rep, yet they can not undo the USER LOCKED, Has anyone managed to fix this issue?? I only had it a month and I'm frustrated I cant login. koodo says to wait but I have over 24 hrs. Am I locked out forever? All they say is dial *611 to top up. Ok, but I want my self serve to work and I cant get it going. I've cleared data, tried a laptop, tried different browsers yet I still cant log in. Koodo Needs to get this FIXED, so Users can relog in.

Hello I am with Public Mobile and they will not support my phone next March with the 3G shutdown.I would LIKE to buy Koodo’s 360 plan for $149 with 30GB data.HOW DO I KNOW MY PHONE WILL WORK NEXT MARCH, 2027, ON KOODO’S NETWORK IF I BUY SERVICE TODAY.It IS a Canadian Samsung Model  SM-A705W.Can someone help?  I also hope to check VM from the USA with another USA phone number...I believe that should work…?Sasha

I am paying for 2 lines & plans for my daughter and myself. I was told at a store that I can choose 3 days free roaming in the USA for both of us but could only find the perk on my account. Please advise how I can get this perk for her asap. Thank you  

I need both phone numbers related to my account can reactivate from today to 25, June.Both of the numbers were canceled earlier than I asked.  Thanks

I asked cancel my account after 24 this month, but it be stoped today.I need to reopen it until 25 

Hello- My daughter wants to take over her phone line, I still have another line with my account. How does this work, has anyone gone through this before?

I am planning on upgrading my old flip phone, and I want the new phone to have WhatsApp and Youtube or Youtube Music on it. I found that the CAT S22 Flip phone runs the App Store, so I can download both of these apps. Is the CAT S22 Flip phone compatible with the Koodo network? Google AI keeps telling me that it is but it will drop calls frequently. Please advise. I am willing to consider other flip phones that meet my needs. thank you

It’s the same for me. Every time I try to reach a rep, it automatically goes to: “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.

I want to add the connection to Qatar

I want to add the connection to Qatar

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'm unable to connect as I don't have any valid account with either of the service providers and my number is also not working. In my overview it is showing that I owe nothing but the conversation I had before closing  my account with a rep mentioned some amount that's due.

My mother received a collections service notice in the post. It says she owes money to them because of a Koodo (stupid name as well...)   account. She doesn’t remember having a Koodo account ever. She’s 89 and might have been tricked into signing up for it but she never used it. I’ve spent an hour trying to get help yesterday and again today. I tried through fb messaging but that was less than useless and a total waste of time. How do I get someone to call her or me, her son, to sort this out?Not expecting much,Kevin

Already made a payment for the month of May but still showing on thru my bill as past due?  I would like to speak with live rep cause digital rep is very inconvenient.. tried calling kodoo number but speaking with live rep starts in digital! Wft! 

I made a deposit off $77.94 on April 4th for internet service, was suppose to be returned to me, on credit cards withing 30 days, it was never returned and it seems impossible to get a answer when I will reveive it…  

Hi,I currently have a Koodo postpaid line that is under contract until December 2026. I would like to transfer the ownership of this account to my brother while keeping the existing contract, phone number, and plan unchanged.Could you please confirm if this is possible? If so, what is the process, and are there any fees associated with transferring the account ownership?Thank you for your assistance.

I paid for streaming basic + basic.  $38Was working fine.  Last payment came out 3 days ago....   now disney plus wont let me in unless I complete separate subscription paying more.   Why?

I'm using a postpaid system and I want to cancel my number, but it's too hard to contact me in KoreaI would like to cancel it through email, so please contact me after checking.

I received an iPhone 13 through a phone contract with Koodo in December 2023.It was cancelled in May 2026, but I still received over 140w  bonus points –and  i think the first time we dindt have the fee fore tab bonus .

I apologize if I’ve missed it somewhere, but does the $10 pre-authorized discount only apply when connected to a bank account? What about my credit card? Will the discount end if I switch to my credit card from my bank account?  Thanks, in advance. 

I need help to reduce my monthly payment 

I have tried to add  a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons.   I landed in Poland on June 3, and only recieved a note about easy roam, which is not the same as the 14 day travel pass.   I attempted to activate the travel pass again June 3. It is still not active.  I’m getting success messages online,  and then Koodo sends me a text that tells me “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-06-21-4:00.  Your data is not longer paused”  which is not something that I purchased.  My partner that I am traveling with is also a Koodo customer and was able to add the 14 day pass to his account easily. and his is active  Online chatbot will not connect me to a rep or address my question. Can’t schedule a callback.  I’m  considering changing service providers next month beca

I live in Niagara on the Lake and my phone accidentally connected to a US network this month.  How should I proceed to get the charges removed.  

My account has been locked for about a week now after too many failed attempts. I’ve waited an hour after it got locked AND I’ve reset my password twice and I still can’t get into my account. I need to get into my account to update my payment information.