Managing your Services

I have two incorrect charges for easy roam again. Please refund my credit card. $96 and $256. I have done all of the recommended procedures but my phone still picks up US towers and I’m charged for roaming. You will find that i have not left Canada. Thank you kindly 

Why am I waiting over an hour with no answer to cancel my service? When I finally get a hold of someone they tell me they have to transfer me to the right team but no one picks up. Cancel my fucking account. NOW.

Texting CAR7PASS to 7626 does not work. It comes back and says it's an invalid code.  I want to add it for a trip to Mexico, I already have easy roam.

I just went to the States today for a few hours from Canada. I had roaming on just in case I received a text message from someone in Canada but I didn’t make any calls the whole time I was there. I had cellular data turned off as well. I got back to Canada at 12:30 and when I looked at my usage it charged me for 1 minute that apparently happened at 3:04 PM. It’s not even 3:00 yet. And I got charged $16. Does anyone know why this is and how I can dispute this charge? 

Is there a 30 day travel plan that would cover the US and South America?

HI Team,As promised, after waiting a long time, I finally received two promotional Koodo SIM cards by mail. However, there were no instructions included on ho

My iPhone 15 pro is saying I need to contact Koodo to set up- 

Hi, I have already paid my feb05 due date last Jan14 but still seeing that I have not paid itcould you check please 

I’ve been trying to cancel my subscription plan for home internet for 3 days.  I’ve been on hold for well over 3 hours collectively and I keep getting bounced around to different departments.  Today, I was sent to the Alberta dept (I live in toronto) - that was a good waste of time.  I’m leaving the country and need to cancel.  This is really insane it should take 5 minutes.  This is bordering on scam territory. Please help. 

I have been on endless hold for the “loyalty department” to cancel my internet service. Unacceptable. Does anyone actually ever get through?  I’ll be calling my bank next to block any withdrawls/payments to Koodo. 

I tried to change Plans from this:Unlimited Canada-wide minutes --- 60 GB of Shock-Free data at 4G speed --- Unlimited Canada-wide messaging (text and picture) --- Pick Your Perk: --- $0 Unlimited International SMS and MMS --- Additional discount of $10/mo when you set up auto-pay by bank account --- Conference Calling --- Call Display+ --- Call Waiting --- Voicemail --- Unlimited Canada-wide messaging (text & picture) --- Perks: --- One included at no extra charge --- $0 Unlimited International SMS and MMS to this one:Unlimited Canada-wide minutes --- 60 GB of Shock-Free data at 5G speed --- Pick 1 Free Perk --- Includes discount of $10/mo when you set up auto-pay by bank account --- 60 GB of Shock-Free data at 5G speed ---

Anyone can help on this? I’m trying to close my home internet account, I can’t do it online or with the chat. I try to get a call back but they can’t as well. I’ve been trying to call the number provided but I’m waiting for hours and can’t get on a call.Is there an email I can use? I don’t want to waste any more time on this stupid matter.  

I cancelled with Koodo after 14 years of frustration but it seems that didnt resolve my problem. I used to get charge for roaming and have to call every month to get it refunded as live border so switched plans. Also stream + over charged me for 4 months and are still charging me for prime which i dont have. I decided to just quit my losses and leave as I couldnt talk to anyone about it and was sick of wasting hours every month to get $20 or $40 back. Now i have a final bill butim still being charged for netflix bundle which i dont even have and now Koodo assist says my account doesn't exist? so what now. just keep paying them every month. also it says to call about a payment plan for the final bill but you cant call them. I am losing my mangos. 

I recently updated my legal first name with my Koodo phone line and my credit card, but the name change hasn’t taken effect as the account holder name. Is there a way to fix this that I’m not aware of? E.g. when I go into my account, it says “Hello, old name!”. 

I have received two emails that look very real from Koodo Service.  They claim to be informing me that I have been under billed for my streaming services and in two weeks, I will be charged the correct price - an additional $11. The price noted that I am paying now is shown as more than the plan I am on.  I talked to Koodo when I got the first one and they said there was no indication my account that this change was to happen.  Today I got the second email saying the same thing but that the second email was to correct the first one and show me the correct way to make a change if I did not want the increase to go through.  Since it is after 9 I can’t contact a human at Koodo.  This is becoming a time consuming pain trying to verify these emails.  Has anyone else had this happen?  If so, how many emails did you get before whoever is sending them gives up?

I have been on call for a while and given up trying to reach an agent on phone. I see other users get theirs resolved faster in the forum than on call so I hope to get mine resolved too. 

I m looking for the cheapest monthly koodo plan no prepaid

I’m going to travel in France I just need a plan to receive text messages for my bank. I tried to reach customer service for days. They are useless.Now can I use a prepaid plan to receive a message text in France some representative said yes some say no. 

Hi, can koodo give me a  better price then now?

I changed my plan from a 5G 100GB plan to a 5G 40GB plan. However, my last bill was charged at the rate of the 5G 100GB plan. And currently my next bill is still showing the rate of the 5G 100GB plan. I’m currently on a 5G mobile plan. However, my phone does not support 5G so I would like to downgrade my plan to a 4G plan but can not seem to find the option.

Hi,I have a incorrect charge on my bill,I’m being charged for service when i shouldn’t be, because i cancelled it within the buyer’s remorse window,Mobile Klinik (where i bought the cell phone on a koodo plan) said if I’m charged for anything then it’s only for the service that i used, not the plan because it’s cancelledMy number was ported from Virgin plus and i went back to them and got a new device upgrade from virgin plus and while it was being switched I had a temporary phone number eSim provided by Mobile KlinikI have 3 phone numbers on the bill and actually koodo assist doesn’t recognize any of them so i can’t request a callback automatically (but i need a callback, i don’t even know what’s happening with my bill and why there’s a plan charge),1 is the ported number, 2 is the temporary eSim number, and 3 is a number from when the Mobile Klinik clerk mistyped my ported numberThere was some kind of glitch with my

Hello Koodo Support,I recently noticed that I was still being charged after porting out of Koodo. My pre-authorized debit failed for some reason, resulting in two NSF fees on my last two bills.I was not aware of any remaining charges on my account (only around $5–$6), and I have now paid the balance in full. I kindly request that the NSF fees be waived as a goodwill gesture.I can share my account details on DM. Please reach out to me.Thank you for your assistance.Best regards,Neha

Impossible to cancel. Do not sign up with Koodo. No body cares. Been on hold for 2 hours everyday before line disconnects. No way to cancel online either. They just want your money.

I need to speak to a live agent to dispute A wrong payment. But the self-service wont let me get a call back saying that my number is not right.So how shall I get a live agent to call me?I had eft payment withdrawn from last month but still get charged again.

Je me suis inscris au paiement directe par caisse pop. mais ca pas fonctionné! j’ai reçu un email me disant que des frais de $50 me serais ajouter sur ma prochaine facture je comprend pas pourquoi je n’ai pas eu de provision insuffisante ni d’avis de ma caisse? Je payais par carte de crédit avant et je n’ai jamais eu de problèmes! J’ai tenter de changer de méthode car il M’offrais un rabais sur ma prochaine facture? et finalement je me retrouve avec des frais?? comment contester tous cas!!J’ai vraiment pas de problème avec mes prélevement automatique a la caisse!Merci d’avance pour votre aide!