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4182 Topics

I
Islander GuyAdvisor
asked in Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve.  Is there afix?THX

12
Darius Koodo
6 days ago
S
StephanieOrganizer
asked in Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were? 

2
D
7 days ago
C
CounouBeginner
asked in Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24  Yesterday i tried to use  the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO  and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

3
D
7 days ago
M
Mr. KBeginner
asked in Billing & Payments

Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

3
Flo Koodo
7 days ago
K
Kyung KimConnector
asked in Plans & Add-ons

possible to Easyroam selective days?

HiI'm going to Mexico 1 week vacationI don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing.Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada?$16 per day for 7 days is lot of money....

1
Flo Koodo
7 days ago
E
EturnipBeginner
asked in Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly? 

4
Bernard Koodo
7 days ago
K
Kevin LePapeAdvisor
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

1
Flo Koodo
7 days ago
A
Alexander von WesterholtBeginner
asked in Self Serve

already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo... 

1
Flo Koodo
7 days ago
L
lightcalConnector
asked in Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

8
L
7 days ago
I
imp16900Beginner
asked in Billing & Payments

Contact email from Koodo

I would like to know the contact email from Koodo. They promised to figure out my issue and send me back the result. But it has been 3 weeks, I didn’t get any reply. 

2
Flo Koodo
7 days ago
adil.d.ilyas
adil.d.ilyasBeginner
asked in Plans & Add-ons

No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.  

1
Bernard Koodo
7 days ago
A
AudreyBMember
asked in Plans & Add-ons

fees for incoming USA calls while at home

Hi I have a basic $30 monthly unlimited canada wide plan. Are there fees if I answer incoming calls from the USA while I'm at home in canada?

2
A
7 days ago
M
McPhone35Beginner
asked in Plans & Add-ons

what perks are available $44 for 50GB plan

Hi. Could someone please let me know what perks are available if I choose the $44 for 50GB promotional plan that is on right now?

2
M
8 days ago
H
h.h.hBeginner
asked in Prepaid

Travelling Reduce Plan

Hello, I’m travelling for an extended period out of country and need to reduce my plan but I’m unable to complete the change online, and I can’t find an email address for customer support. Additionally Koodo call back service doesn’t callback to international numbers. Any help would be appreciated - thank you.

2
G
8 days ago
K
Kylie AndersonBeginner
asked in Plans & Add-ons

Not allowing the choosing of a perk after changing plan

Hi there, I switched my plan quite a while ago, and have had trouble getting the perk that goes with it.  I try periodically but it has now been a couple months.  I wanted to add the unlimited international sms but I have gotten the error/ice cream page every time.  Please help?Thank you!K

1
Bernard Koodo
8 days ago
D
Dan TonnerBeginner
asked in Prepaid

cost per minute with top-up

How many minutes of call time are added with a $10.00 (Canadian) top-up to a prepaid phone account?

1
Sophia
8 days ago
K
K102Connector
asked in Billing & Payments

Koodo Prime / Streaming+ Billing

Hello All,I have paid through Koodo for Amazon Prime March 25 - April 24.Also signed up for Streaming+ with payment already processed March 31.Will I be refunded for Koodo Amazon Prime?Also is Streaming paid through Koodo or direct to Credit Card?Thank you !

4
K
8 days ago
D
Dennis24Beginner
asked in Plans & Add-ons

Account status clarification

I have this text in my account:“Your account is cancelled. You will still have an access for 3 months after cancellation.”after cancelling mobility and having only internet. Does it mean I need to look for new internet provider because mobility is what the account is based on and internet is only secondary service ?Thank you.

1
Bernard Koodo
8 days ago
A
AnalangeConnector
asked in Plans & Add-ons

Billing: Charged change of plan 15 twice and 45$ because of a koodo employee

Hi,I called the koodo services the 26 of march before moving spain. My initial plan was to have my plan on paused and keep my phone, which is the 15$ plan. The guy over the phone couldn’t do is job and try to change my plan twice, but he was only able to put one for 30$. I thought it was nonsense since I could have it at 15$ by myself, but the site wasn’t working so I had to call. The guy in the end tried again and failed, so I told him to cancel my phone. He did. I should have been charge the rest of the month probably and that’s it, but I got charged April even tho I don’t use my phone anymore, plus 15$ twice for that guy trying to change my plan. I have no way to call back since I’m not in canada anymore, but I want a refund. Can someone help or had a similar experience? Many thanks  

8
Flo Koodo
8 days ago
P
peterinvanNew Member
asked in Billing & Payments

Roaming charge, but I was in Sooke, BC

I was on a trip to Sooke, BC (which is about 30km across the Straight of Juan de Fuca from the USA), and I received a $14 roaming charge on April 9th.   I do not recall using my phone, except to see the text message from Koodo about roaming. Please reverse this charge on my bill.

3
Flo Koodo
8 days ago
K
kayecRockstar
posted in Other

AGAIN - AGAIN - msg.koodomobile.com very unreliable

How can the infrastructure be this unreliable? This is the 3rd or 4th time in 60 days that email - > sms is down and this time it’s been down since Monday morning (currently it’s Thursday afternoon). PLEASE FIX THIS !  

5
M
8 days ago
R
RodBeginner
asked in Prepaid

when do i get the credit for changing over phone numbers

When do I get my credit for changing over phone numbers from another company

3
M
8 days ago
M
Mike924Rockstar
asked in Plans & Add-ons

Can’t set voicemail ringing time *61*

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

5
M
9 days ago
I
ikonnBeginner
asked in Billing & Payments

How to get customer service to correct my bill, it includes somebody else's number

I just received my first mobile bill and it contains charges for a telephone number that does not belong to me and should not have been ported over to my account.  How can I get the bill to be corrected so that I can pay it?  I have never seen the incorrect number before and I do not know who it belongs to.

4
Flo Koodo
9 days ago
W
wywConnector
posted in Self Serve

Please reactivate my phone number today

Travelled outside Canada for two months and my number got deactivated or paused. I’ve paid the bill by bank bill payment after failed to pay by credit card many times, so please reactivate my phone number today. 

6
W
9 days ago

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