I want to change my credit card payment to direct payment from my account. I have fallow the step but can’t get the right billing session in order to manage the account. Self serve only gives me an option to chance credit card but nothing else . Not able to select any other method or a way to change from credit card only method.
thanks
+4Hi
If you are looking to switch from pre-authorized credit card to pre-authorized bank payment, you would need to remove the pre-authorized credit card payment method and add the pre-authorized bank payment one by entering the bank details or you can use Plaid. More information can be found here: https://www.koodomobile.com/en/help/setting-pre-authorized-payments
If there is currently a bill due, we recommend making a one time payment for it, as the new pre-autorized payment method may take up to 30 days to activate.
+4Just to confirm, is this for your mobile postpaid bill, or for a subscription like Stream+ or Koodo Internet? Those subscription services are credit card only, there is no monthly bill and Self Serve only gives you the Update card option, which would explain what you are seeing. https://www.koodomobile.com/en/help/how-pay-your-bill
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