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Question

PkU block

  • August 2, 2026
  • 4 replies
  • 27 views

My sim has been locked, I need PKU #  to

unlocked, can someone help me

4 replies

Flo Koodo
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  • Official Rep
  • August 2, 2026

Hi ​@Dodieboy28 

We have been unable to identify an account based on your community profile. Just to double check, do you have a postpaid or a prepaid account?


  • Author
  • Beginner
  • August 2, 2026

Post paid


  • Author
  • Beginner
  • August 2, 2026

Its permanently locked my sim card


Dinh
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  • Mobile Master
  • August 2, 2026

Its permanently locked my sim card

 

Just to confirm, how many times have you entered a PUK code already? Entering the wrong PUK 10 times in a row makes the SIM permanently unusable and a replacement SIM would be needed at that point. If you only got the "SIM blocked" message after 3 wrong PIN attempts, the PUK will still unlock it. More info here https://www.koodomobile.com/en/help/puk-code