I have been traveling in Australia and purchased a local e-sim. While switching over I somehow incurred an $18 roaming charge in error. Impossible to speak to an agent to have this removed as I cannot call from abroad. Please provide an email or someone I can speak to about this. Very frustrating attempting to get service
Solved
Remove false roaming charges
Best answer by Dinh
Has the charge shown up on an issued bill yet, or are you just seeing it in your usage? Reps can only review it once the bill has been issued. When it is, you don't need to call, just use Ask us to review a charge in Self Serve https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill and they'll get back to you by text or email. Accidental Easy Roam like that usually gets credited.
I'd also turn off data roaming on the Koodo line so it doesn't trigger again.
+4Has the charge shown up on an issued bill yet, or are you just seeing it in your usage? Reps can only review it once the bill has been issued. When it is, you don't need to call, just use Ask us to review a charge in Self Serve https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill and they'll get back to you by text or email. Accidental Easy Roam like that usually gets credited.
I'd also turn off data roaming on the Koodo line so it doesn't trigger again.
To avoid any further charges, I would suggest you to entirely remove the Koodo SIM card from your phone or turn off the Koodo eSIM until your return to Canada.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.