My account number and IMEI number is not recognized when I am trying to enter it to port my number to Koodo. I did not do spaces, or dashes. I have tried multiple ways.
Solved
IMEI and Account number not recognized
Best answer by Dinh
Hi
Who were you with before, and is that account prepaid or postpaid? The account number has to match exactly what's on their bill or account page, it's often not the number you'd expect. Normally your name and account number should be enough to trigger the port. For the IMEI, can you dial *#06# on the phone to confirm you have the right one. Typically you wouldn't need it.
if it still won't take, you can schedule a call back to ask for port requests or contact the porting team directly at 1-844-232-7678.
+4Hi
Who were you with before, and is that account prepaid or postpaid? The account number has to match exactly what's on their bill or account page, it's often not the number you'd expect. Normally your name and account number should be enough to trigger the port. For the IMEI, can you dial *#06# on the phone to confirm you have the right one. Typically you wouldn't need it.
if it still won't take, you can schedule a call back to ask for port requests or contact the porting team directly at 1-844-232-7678.
I would suggest you to follow up with your existing service provider to confirm your account number and reinitiate the porting process on your Self-Serve account. The IMEI number may not be as useful, as it can sometimes fail to work. https://www.koodomobile.com/en/help/moving-your-number-koodo
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