How to talk to a Human customer support?

I

If you  want to talk to a Human agent read below.

Tried everything to talk to a person to know about changing plan. 

They asked to talk to a chatbot first.

Before if we ask the Chatbot to schedule a callback, it was done right away.

Now it redirects to a new chatbot, says Live agent, But no one replies,

Frustrating.

So, I asked Chatbot to Cancel My account, and it right away showed the option to Schedule a Callback.

OR 

You can call a physical Koodo or Telus store , and ask them to schedule a callback for you.

Hope this will help.

To Koodo, if you dont improve this, I am porting to other company with 3 other accounts.