My number was ported from another provider today and I didn’t receive the eSIM prompt. I gather I need to get a QR code, but I can’t seem to figure out how to do it. In self-serve, it won’t let me manage anything using email verification since my email is new (new account and all...). So it can’t send me verification. I desperately need my phone functioning ASAP and I can’t figure out how to get in touch with an actual person to help. The person who did the porting gave me a support number but it’s Telus (yes, I know Koodo is a subsidiary) and there’s no one to take a call there, apparently. What can I do?!
Question
No eSIM Prompt After Porting Number
Koodo no longer offers eSIM vouchers.
Have you already registered for your Self-Serve account? If so, I believe you should be able to set it up. https://www.koodomobile.com/en/help/esim-and-esim-vouchers
In the meantime, are you able to connect to wifi? You should receive a push notification and may be able to download the eSIM onto your device.
Did you set follow the instructions in the link all the way through?
+4Hi
We see that you managed to speak with a rep in the meantime, please let us know if you have further questions or if you need help with anything else.
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