My number was ported from another provider today and I didn’t receive the eSIM prompt. I gather I need to get a QR code, but I can’t seem to figure out how to do it. In self-serve, it won’t let me manage anything using email verification since my email is new (new account and all...). So it can’t send me verification. I desperately need my phone functioning ASAP and I can’t figure out how to get in touch with an actual person to help. The person who did the porting gave me a support number but it’s Telus (yes, I know Koodo is a subsidiary) and there’s no one to take a call there, apparently. What can I do?!
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No eSIM Prompt After Porting Number
Best answer by Flo Koodo
Hi
We see that you managed to speak with a rep in the meantime, please let us know if you have further questions or if you need help with anything else.
This topic has been closed for replies.
Koodo no longer offers eSIM vouchers.
Have you already registered for your Self-Serve account? If so, I believe you should be able to set it up. https://www.koodomobile.com/en/help/esim-and-esim-vouchers
In the meantime, are you able to connect to wifi? You should receive a push notification and may be able to download the eSIM onto your device.
Did you set follow the instructions in the link all the way through?
+4Hi
We see that you managed to speak with a rep in the meantime, please let us know if you have further questions or if you need help with anything else.
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