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The place to ask all of your Koodo related questions

4016 Topics
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belkdBeginner
asked in Self Serve
trying to port my PCmobile number

Koodo transfer number does not like my PC account number or my IMEI number

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mjssidneyOrganizer
asked in Self Serve
Premium voicemail not answering calls

I have premium voicemail perk and am able to access my voicemail without a problem but when someonw calls, it doent go to voicemail. just says “uv1 - the customer you are calling is not available”. not sure when it started happening but cant seem to find a way to fix it.

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BatichiBeginner
asked in Self Serve
Can't buy new phone broken website

So I can't buy a new phone because my billing province is different from my phone province (it's not) because whoever designed this site can't code themselves a database to save their lives. I don't know who's bright idea it was in corporate to push as many popups as possible while I'm trying to browse making this whole experience impossible to navigate as it keeps sending me back to my account page for no reason. Also the app now sends me to my browser making it a just website button on my phone? What the hell happened to this place? I went to Koodo to click buttons and bam! I'd have a new phone whenever I needed, but between this and the awful internet service I just want to know if I should switch services to somewhere with a clean website & a simple store page.

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Darius Koodo
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sf0912Beginner
asked in Billing & Payments
Can I pause my service for a couple of months?

I’ve moved out of the country but need access to the number for bank work. Would it be possible to pause service for a months until when I need to use the number? And then I pay for that month?

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Keith shannonOrganizer
asked in Prepaid
cant reset password at all

I have tried numerous different things and absolutely nothing happens. All it says is it doesn't meet all the criteria even though all checks marks are there. How is this not fixed yet.

1037
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dfefdfdfdConnector
asked in Billing & Payments
easy roam incorrect again

Hi there, as per every other month, I have $42 in incorrect easy roam charges. we live in victoria, bC which is very close to the USA and despite having my network manually selected to KOODO and my roaming turned OFF in my cell phone, i somehow still tap into the US towers. please remove this charge from my bill ncluding the applicable taxes, i have not travelled to the USA in over 13 years and have zero desire to now. thanks

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Darius Koodo
Iris Middlebrook-Hollingshead
Iris Middlebrook-HollingsheadBeginner
posted in Plans & Add-ons
Easy Roam Travel Passes

I would like to know if Cuba is covered if I was to purchase this

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FrigidBeginner
asked in Other
My phone can't make outbound calls anymore

The data works, text messages work, just calls don’t work. Troubleshooting steps tried. -Restarting phone -Reinserting the sim card -No the phone is not in airplane mode Issue persist, I cannot even reach the voicemail.

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momo15Organizer
asked in Billing & Payments
my conenction fee has not been refunded, now going into 4th cycle.

Hello, and thank you for your help. I am now going into the 4th cycle with Koodo, and my connection fee ( that I set up with an agent over the phone), still has not been waived as promised. When I set up my my new plan with koodo, the gentleman said they will give me a discount of 10 dollars a month for 7 months, and refund the connection fee. Can someone please help me as to how to get my fee refunded? Thank you again! Moe

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Tomide Adedeji
Tomide AdedejiBeginner
asked in Self Serve
cant create a self serve account

I can’t create a self serve account. I’m not getting the security codes via email or phone

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Traveler1Beginner
asked in Other
Does koodoo coverage all of spain i am in Malaga ,costa de sol area

Your agents in Kamloops only said spain coverage could not tell me if coverage is in the south my malaga, also who do you use in spain orange, etc. did not know. I want to know if I will have coverage if not then I will buy a SIM card from Spain

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Flo Koodo
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megkalBeginner
asked in Self Serve
How to get phone bill in english

My phone bill from self-serve kudo assist is in french. For immigration purposes I need the bill in english. How can I get the english bill ?

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Flo Koodo
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theresaboone1976Beginner
asked in Billing & Payments
charged roaming but never left the country

I was charged for roaming but I have not been outside Canada!!! please advise on how this can be fixed I have shut my roaming off now but can the charges be reversed please?

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RtmtlBeginner
asked in Plans & Add-ons
pausing seasonal hold plan for one day

Hello, I’ve been out of the country for a while and currently have the seasonal hold plan active. I need to temporarily lift the hold for just one day to receive an important text. Is there any way to do that?

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gcoleslelievreBeginner
asked in Billing & Payments
Can’t Contact Koodo Customer Service

My phone plan is deactivated due to losing hours at work and I can’t contact anyone at Koodo to ask for a 1-day extension before going to collections as I finally get paid the day my account goes to collections. I need an email address to contact a real person

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Frequent travellerBeginner
asked in Other
Huge $320 roaming charge by Koodo despite using an Airalo eSim while travelling

I had bought an Airalo eSIM for our trip to Japan between Feb 1 to Feb 20 and had it installed using the link that was sent to me through email upon arriving at the Narita airport. I added a new carrier on my phone for the local Japanese carrier and had turned off my primary data usage from Koodo. However, I had to turn on the roaming service in order to use the carrier provided by Airalo. When I returned to Canada, I was shocked to see a $320 charge for roaming by Koodo! I NEVER received any warning from Koodo saying “You are now using roaming service via Koodo” or “Thank you for using Koodo roaming”. Neither did I receive any messages about “ You will be charged $xx for using Koodo roaming service.” I had purchase and used eSIM multiple times before and never once had a problem. I called Koodo 3 weeks ago and spoke to a real person (which btw is very difficult to set up after typing a whole bunch of rubbish with an AI). I had explained everything in detail and hoping they can waive m

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niclitBeginner
asked in Billing & Payments
How do I remove/get a refund on a phone added to my account that doesn't belong to me?

5 days after becoming a Koodo customer, a phone number (that I do not recognize) and tab (for a phone that I do not have plus device care) was added to my account (without my consent) under my name which has added $100+ to my monthly bill. Due to personal circumstances, I was not able to check on my account and I had pre-authorized payments set up so I have been paying for a phone that seems not to exist (no data has been used or calls made). How can I get this phone removed (no option on Self Serve) and receive a refund for what seems to be a technical error?

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Flo Koodo
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DerekSHOrganizer
asked in Prepaid
Porting my phone number from monthly postpaid plan to prepaid plan

Hi there, I am a Koodo postpaid customer with two lines in my account. I have received a physical prepaid sim card from Koodo. Following the instructions to activate the prepaid SIM card and port one of my lines from postpaid plan, I met some issues. Issue 1: Koodo is not listed in menu of Previous service provider. Issue 2: two lines share a single account number in postpaid plan. It looks like I can’t move forward. Pls advise.

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Omar Khalid
Omar KhalidOrganizer
asked in Prepaid
number doesnt work, login doesnt work, atrocious service

I paid $140 to transfer my phone from Bell to Koodo. Now, my number doesn’t work. When I try to log in, it doesn’t work. Even when I reset my password, it says it doesn’t follow the guidelines, even though it does. Koodo doesn’t have a phone number for support, and their AI chatbot is incredibly stupid. This truly feels like a complete waste of money. I’m beyond mad right now.

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Koodo
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CommonStorageOrganizer
asked in Prepaid
Red Apple Gift Card

Hi, I seem to have lost the $20 Red Apple gift card I received from purchasing my Prepaid SIM there and topping up. Is there any way I could get another message, or as an email?

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Bandit007Beginner
posted in Other
discount offer over the phone

I received a phone call saying that I was being offered a 30% discount on my account for 1 year because we are good customers and pay our bill on time. The caller was wanting me to go to a site called “loyaltyoffer.me”. This brought me to a list of sites about loyalty programs and he was upset when I clicked on the koodo one. I saw a message that this had happened to another person through text messaging. I wrote the number down and discontinued the call. I called the number back but it was not able to connect to anyone. Must be a scam!

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Georgia Koodo
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HP000001Beginner
asked in Prepaid
Prepaid voucher not working

I recently purchased several pre-paid vouchers from my local Shopper Drug Mart. To get to the amount I wanted I bought 4 separate vouchers. When I inputted the PINs, only 1 of the 4 worked. The other 3 return the error “not a valid pin”. I went to a local Telus/Koodo booth in a mall. They tried hard and knew what they were doing, but hadn’t seen this error before and were unable to do anything for me. They suggested I go back to the Shoppers. I went back to the Shoppers but they can’t help me at the store level. Koodo’s customer service is absolute trash: their chatbot doesn’t understand I want to speak to a rep and set up a call, despite this feature working the day before. I’m struggling at this point. I have over $100 in vouchers which do not work. Meanwhile my phone cannot text, call or use data. Open to any suggestions.

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EmmiiBeginner
asked in Billing & Payments
How do i pay my bill after i leave the country

I left Canada in August 2024, the bill accumulated and I’ve been trying to pay but koodo doesn’t accept international payments. Please advise on how I can finalise my account

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HannahelizabethBeginner
asked in Billing & Payments
incorrect roaming charges-close to us border

I was incorrectly charged for roaming on my most recent Koodo phone bill for $14, I was still in Canada at that time simply live close to the border and often get roaming charges. Requesting this charge to be reversed. is there a way I can prevent these charges? Thank you!

625
Flo Koodo
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SyedAhmed08Beginner
posted in Plans & Add-ons
calling

I just want to know whether my plan has can-us unlimited calling option. Please let me know

292
Flo Koodo

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