Managing your Services

I created a new account with Koodo on 27Nov2025 using an email that was previously with Koodo. I received an email saying I need to speak with a rep to link account. Koodo assist is broken and doesnt work, how do I get this resolved?

I have been trying to add the international call perk on my acount, it still does add. What am I doing wrong?

I received my new phone today from Koodo as well as my new plan. I transferred all my data from my old iPhone (11) including my number. I received a message from Koodo saying my phone number transfer was successful and I got a message from my old provider to agree to cancel. Now my Koodo self serve is saying the correct number however on my phone itself in the settings it’s using a different phone number. My question is how do I change the number in my phone to my “new”  number, nothing is working.  

is there a discount available on my current accounts if I change from credit card billing to preauthorized payments?

Anyone can call back 

Hi there,I am on my second billing cycle and have not received my auto-pay discount.

I've been an internet customer for a month. We randomly got disconnected Monday. I have been on and off the phone for two days with tech support and they finally admitted that we got disconnected - and we weren't supposed to be. Our previous ISP and Koodo share the same lines so I suspect the switch triggered a cancel order from the owner of the lines.How do I figure out how to get this fixed? I'm so close to just canceling, I need this to do my job. I can't get an ETA from the agent and just need to know when I can get my service back. I don't even know if it's confirmed that they can fix it. Callback won't work. Is there a number I can call?

A few weeks ago, I had to delete the email account on file with Telus/Koodo and Radio-Canada, due to financial and identity theft via an online streaming service (‘Netflix’). Despite promptly reporting this problem to Koodo and Telus (for Internet services), Telus/Koodo did not act to ensure that I would retain access to my subscription to Radio-Canada’s Ici.Tou.TV, which I had received a few years ago as a ‘perk,’ when I signed up as a brand-new customer with Telus/Koodo for cellular and mobile services. Telus/Koodo still seems to offer this sign-up ‘perk’: https://www.koodomobile.com/en/help/ici-tou-tv-extra-subscriptionWhat is missing, in my experience, is a way for Telus/Koodo customers to retain a Ici.Tou.TV subscription after being obliged to change login credentials following cybercrime in the form of fraud. From my perspective,

Trying to change my plan to the $50 80gb of data plan n it keeps giving me an error saying I can’t choose perk rn. Tried doing it without picking one n it says the same thing. Id like it to be paired with the rollover data perk please

My wife switched me over Koodo from Public Mobile because of the plan you offered her. The Koodo rep added me to her account and signed me up for the plan I wanted. We were offered (after then discount for auto payments) the same price plan as I had with public mobile $30.00 + tax for 25GB. You sent a SIM card and we got it set up on my phone but now I find out I do not have any data.  What did we do wrong? How do I get the data restored that was promised to me and put onto our bill?Thank you

My service with Koodo started for over three months, my old service provider still charging me. Please call me back to resolve this as soon as possible!!!

Hello, I have been trying to change my plan, but it comes back to me with,   “It looks like you can’t choose a Perk right now.”I have tried numerous times, to no avail. Any ideas?The new plan has extra data at the same price, and would be great to have.Hope someone can help.Thank you.Alan

Hello,Im traveling abroad, I tried to put my line on sesonal hold from my selfserv, but the page where I click on agree to process, is just hanging and nothing happens, I waited for so long and tried different browsers but same result.Is there an actual human here can help beside the useless chat bot ?

I am trying to cancel my Koodo Internet. It says that I can do it on line thru self serve but when I click on it I get: We’re here to help!If you need assistance ending your Koodo Internet service, give us a call at1-855-350-1170Our operating hours aredaily 9 a.m. - 9 p.m. ESTNo one is picking up this phone. This has been so frustrating. I have tried multiple times. As far as I am concerned they are doing this on purpose to keep you from cancelling. 

Hi there I’m not receiving any calls but I can call from my devices  please help me find the way in which I can receive calls

Hi, I've permanently left Canada and I would like to close my Koodo account. Could anyone tell me how to do this from abroad please?CheersChris.

I have try multiple attempts to login to my account.  Keep saying I have incorrect user name or password.  Tried reset password but stil unable to login.

Koodo is the most trashy internet provider in Canada. I feel exhausted contacting support to help with technical issues, they keep charging me every month but refused to have the connection done. I have not used the service not even for a minute since ordered but being charged monthly. I will contact my bank to dispute these charges, I feel like I’m being scammed. Support keep putting me on hold then hang up on me few minutes after. Shame on y’all !!  KOODO IS TRASH 

I’m going to Mexico for 12 days.  Can I use two Easy Roam travel passes back to back i.e., once the first 7-day pass expires, can I start a new one?

Koodo is by far the worse phone company now.  Suspended my lines twice every month for missed payment due to them charging me the 70 extra reconnection fee twice a  month and i cant get ahead because of the service fees. Its robbery. This company is greedy and has shit service 

want to remove roaming of international , i only need SMs texts, no call and no internet needed during travel aboard

Hi,I left Canada and now live abroad in SE Asia. Since leaving I’m finding that the overcharges are difficult to manage and what is expected to be a  $39 CAD monthly Phone Plan is (in reality) resulting in charges of $103.16, $220.50 and there doesn’t seem to be any way to reach a Koodo rep. From what I’ve been able to glean within this community, there is no suitable plan for overseas expats and no way control the cost on a post-paid plan. So it may be best to switch to pre-paid (very difficult/impossible outside of Canada) or cancel the Koodo plan altogether. if I check my voice mail or make am placed on hold while making a phone call I easily end up with mega overage charge. With Verizon I have Wi-fi calling feature to protect me and I am not billed for checking voicemail, spam calls and errant SMS.

Is anyone happy with Telus? I can’t see why anyone would be happy with thier service! Every time I have a problem it is like pulling teeth to get help from these people!  1 month and a half ago they called me to get my Internet dropped from $89.00 a month (ridiculous)  to $55 a month and 1 gig download. They still have not changed my billing and keep threatning to cut me off! I told them to bill me the correct amount and I will pay. They said “No problem” that was over a week ago and nothing has changed. My Internet goes down at least 3 times a week or more. When the Internet is down you can’t contact Telus? Nothing works not even WIFI, so how do you get help???? Thre stupidest system I have ever had to deal with. Last month I check my bank account to find out Koodo has been playing in my account. They were in my account 4 times in one month and took out $217.00? I still haven’t found out why, someone from billing was suppose to call me and no one has, of course! I’m thinking of mov

I activated my internet service Saturday. Everything was great then, speed was coming in as expected. Now I'm lucky to receive 50mb, which is making it hard to work. Tried going through chat, but apparently they are too busy to call me back...where do I go from here? I've tried with and without their router (I have my own mesh network) but nothing seems to stick.

Hello,I scheduled to cancel my wireless service starting December 1, 2025.However, I have received a bill for the period November 22 – December 21, 2025. Could you please clarify: Should I pay this bill first and then receive a refund for the unused period after December 1? Or is there another recommended way to handle this billing situation?