Managing your Services

I recently paid for my monthly koodo bill. I was Incorrectly charged $16 for easy roam. Can this be fixed please?

I purchased a 30-day Europe travel pass on July 9 for a trip that starts Aug 22.  Admittedly I jumped the gun a bit and probably should have waited until closer to the date I leave.  When I check my account, it says that the travel plan expires Aug 23 so I would like to either cancel the current travel plan or re-set the day that it starts.  How can I do that?

Please block the ability on my Koodo phone number ***-550-****  to make third party app purchases that are charged on my  Koodo bill,  Please let me  know.

Hello can you please have the improper charges removed from my bill. I never left the country and work in Niagara Falls. Please remove the roaming and minutes charges from my bill :) 

I have been charged 5 days of roaming when I havent left the country at all. How do I get this changed?

I desperately need a call back asap.  When I spoke to an agent, they told me one thing and now that I have travelled internationally, I am getting text messages that say the opposite. I need a call back asap and the Assist will not allow me to get one.  Please someome call me asap.  I am not paying fees for this travel because the agent originally told me I would be able to use my phone as normal.  My number is ***87 and my name is Mary B**.  Please phone me asap. Thanks,Mary

I moved from Koodo to a different telco on June 5. I assumed that since I've moved telcos I'm no longer using Koodo services therefore there is no need to call and cancel as my account would be cancelled automatically.   However, I’ve been sent a bill for the entire monthly subscription for June. I'm afraid I might be charged again in Aug for July.  I’m currently out of Canada and will not be back before July 31st. How do I get a cancellation confirmation and get my bill waived off?  PS: I messaged Koodo in messenger with this as instructed by Koodo assist.  BR, Ruhama

I needed to login to get my billing history for my mortgage and the teller asked me lot of security questions and without telling  me transferred me to in related departments and they transferred me to my prepaid again asked me same questions and told me we can not do it. They just pretended helping while eating my time. I couldn’t provide that document for my mortgage and yet can not login . So unprofessional 

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

So, I switched from Koodo over to Telus, 4 ish years ago. On Koodo's own advice when opening a small business. I was told all was being transfered over to telus and that my account was at zero, nothing owing...ALL transfered, zero worries.A year later, I was sent to collections by Koodo for an outstanding account I had zero knowledge of. Long story short, I ended paying for Koodo's mistake but was eventually assured this would not affect my credit whatsoever.A few months ago, a new potential employer informed me that I was showing a "never reimbursed, never closed" thingy at the credit bureau.I've been trying to reach Koodo about this. The single only phone number I found keeps ending with: hey, go over to our customer service page. Never once have I been able to speak to an actual human being. And lol the customer service online has no option to help me. Thei AI eeps saying it doesn't understand what I m asking. Koodo....I'm a second away from the a BBB complaint.

I never left canada but I got a easy roam charge for 16$ can anyone help me and correct this and help me stop it from happening again. I will not pay for something I never used. 

I switched to Virginplus as a mobile phone carrier in the fall of 2025. Just found out that I had an outstanding amount of $11 from August 24,2024  which I was never made aware of. This amount has been added every month since as outstanding to the credit bureau and in turn drastically diminished my credit rating. Please advise and rectify 

Hi. I’m not living in Canada but my plan doesn’t include text or calls in foreign countries, so I can’t schedule a callback or activate to self-serve either. I want to upgrade my plan from prepaid to a monthly plan that includes international calls and messages. How can I do this? It’s impossible to speak to anyone on the phone unless you can schedule a callback, and I can’t

I have been charged for roaming on Vancouver island. I was not in the United States. Can you please refund. This was June 7th for 7604 . Also on June 28th  9580. And June 29th for 9563.  Please review.  Thank you 

Hi Koodo Support,My Koodo prepaid account is active.I'm now in Melbourne, Australia using an unlocked iPhone 14 Pro Max.My phone detects Telstra, Optus, and Vodafone AU, but every network registration attempt fails and the phone returns to SOS.I've already enabled Data Roaming, updated carrier settings, and manually selected networks.Please help I need to receive OPT from my bank.Thank youKind Regards 

Hi,My Koodo online account is hacked  today. Someone changed my email address and added Amazon Prime to my account without my permission.my account email was:  ************@************I can't log in and control it.plz, help me **edited by moderator to remove personal information

On July 3rd, I took advantage of an offer I received via email and in my Koodo online account for streaming services (Netflix, Disney+, Amazon Prime, CBC Gem) which was advertised as $23+tax/mo. I completed my subscription on the website and paid $25.76 by Visa Debit, then activated my subscriptions. The following day, I noticed a second debit from my bank account of $38.08 labelled as KOODO STREAM PL. Now when I log into my account, I see that my monthly Stream+ subscription fee is $34, not the $23 that was advertised.I submitted a request for a callback yesterday to discuss this. I removed the call screening function and made sure the number wasn’t blocked but did not receive a call. I went back to the app to say this, and the chatbot told me that two more attempts would be made. This morning I realized I had never received a call at all.This afternoon, I submitted another request. I received a call back immediately from a lovely woman who informed me that I had the wrong department

Live on lake, didnt leave country 

I have been trying to cancel my Stream Plus since at least may 21st. Koodo was unable to assist me then. I am still unable to cancel now. Koodo was unable to cancel either. After several phone calls and literally 2 hours of my time talking to them explaining that I want to cancel because they could not put me down to the $10 per month promo on stream plus that I thought I signed up for.  Calling CCTS Today to report it as even today I cannot “Manage” my stream plus services ! I have to fight an AI boss everytime I try to contact koodo regarding this.Been with koodo 16 years! I just was told I had to cancel stream plus in order to sign back up to get the correct $10 a month promo. Now I am sick of being STUCK with koodo for stream plus and I am sick of having to have staff at Koodo tell me its my fault!Maybe having the whole company ran by robots was a bad idea?

someone stole my device.  I havent been able to afford a new one at this point so i dont have a callback number to be reached at in order toblacklisr it.what other options do i have to be able to get the phone locked out.  

When I am roaming in the US using a personal hotspot is not available. How can I change this? I have US calls and data roaming in my plan 

I just got a new account but never received a email about it 

While roaming in the US, the download speed is excellent but the upload speed is dismal. How can I improve the upload speed ?

I activated a BYOD new line postpaid. Recieved an order email but no follow up or activation since that email over 24 hours ago. “We've recieved your order. We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.”  

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido