Managing your Services

I already setup Pre-authorize Payment by my credit card. So far it works but until last month, the bill for July was not settled by pre-authorize payment method. It accumulated to the bill of August and Koodo imposed $4.11 Late Payment Charge on the bill. Try to seek advice form “Koodo Assist” but the system keep failed to login… What can I do? 

Hi, I just did the Public Mobile to Koodo Fast switch today to the $30/50GB post paid plan. My current phone with PM sim is currently non functioning. Screen is busted and phone is not usable.I am currently abroad and purchased a replacement phone that only accepts esim. I provided all the required info during the fast switch including the EID of the new phone. My Koodo self serve account was migrated from Public Mobile but it appears the port did not go through. I suspect because I do not have access to my original phone Pixel 6 so I cannot reply to the port authorization  text. My new phone is an iPhone 17e  with esim only.After the fast switch I cannot access my Public Mobile account anymore.Can someone please help me resolve this issue. I have the Koodo reference number,  my new Koodo account number and my old Public Mobile account number if it helps.I cannot open a ticket with Public Mobile and I do not want to lose my current number.Please help!!

I had a question in regards to adding an Apple Watch plan to my account. With the new CRTC activation fee bans that recently came into effect, is Koodo still allowed to charge their $70 activation fee? I want to add my watch to my plan, but that fee is absolutely nuts. 

Ive tried multiple times to add the free perk to my plan with no luck, just an error message telling me to retry in an hour each time Ive tried.  I just switched from another provider and brought my own phone.

“Your plan is no longer eligible for unlimited international sms. If you change or remove your free or paid pers, you won’t be able to re-add Unlimited International SMS later”. What does all this mean? 

(Context):  --- Hello, I triggered a Public to Koodoo port via eSIM a week ago. After much back and forth with PM they’ve made my number open to port once again. They say the only way this transfer can be finalized is that if some Koodo agent will manually trigger migration.Some context from the Koodo chat:Currently abroad (No access to Fongo + any Canadian mobile number)  No access to PM account to trigger the activation myself (They said this is a server side issue they can’t really do much about — which I found to be a very odd reply but this whole situation is overall “wrong” and unexpected). I transferred to Koodo for their $30/50GB plan that was “specially” offered for people migrating to a postpaid plan to Koodo/Telus. Is there anyway I can get help with this and complete an agent approved migration. My PM number expires by the 19th of Aug so I would really appreciate help with this. 

Recently switched to Koodo ahead of a cross-country move, but I keep getting the dreaded error when I try to select my free perk.I’ve tried everything I’ve seen suggested — incognito mode, new browsers, clearing caches. Nothing works. I can’t even connect to the online assist page because it keeps crashing every time I click “connect to a rep.”I just want to select the Premium Voicemail option. Help?

Hello, I don’t know what to do, my home internet has not been working for a few days. The LAN connection is flashing. I have tried contact Koodo but I am out of the country and my family is without home internet for days now. Any advice? Thank you. 

When I got off my moms account and made my.own a very long time ago now the agent who helped me incorrectly spelled me name. My name is "Zoo" and the agent spelled it "zedoew" and I dont get why. It cant change it online and the agent who just helped me didn't understand. I upgraded my phone online and its coming in under the incorrect spelling of my name. What do I do?

Does anyone experience this?

Hello, I just triggered the Public to Koodoo port via eSIM. Whilst following the steps on checkout, I got sent an email to Complete my Registration. Then, I continued following the steps on checkout and on a page it displayed: “If you get an email about creating a Self Serve account, just ignore it.” I don’t know how this has impacted my registration but I can’t log into to Koodoo community using my email (the actual phone associated with the number, this is an alt). I really would like my Koodoo activation done ASAP due to some circumstances, would there be any way to verify my account with a Koodoo agent privately?? (I don’t see this option anywhere). 

I’ve been subscribing to the Koodo Steam+ package for the past year, but I recently received an advertising email from Koodo that said the package also includes premium membership for CBC Gem. I had no idea this was part of the package. Does anyone know how I can access that?Thanks very much!

I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Agent which will hold the package for 5 business days. When I went there today, Saturday August 15, the lady there could not find my package.  The lady tried to track the package. She said it was picked up by Purolator earlier this morning.When I got home, I tracked the package on the email. The package was picked up by Purolator this morning from the shipping agent. At 10:45am this morning August 15, it was "Returned to sender. Shipment no longer available for pickup"It was frustrating as it was only 2 days after the phone was ready for pick up but it was no longer kept at the agent for me to pick up. (The note says it would be at the agent for 5 business days)Can someone from Koodo help me how I should proceed to get the package of the new p

I was checking online today to set up internet. But  I’m seeing one of the speed options are gone, and I don’t see the option for a discount if you have auto pay already setup for a phone line? Has that changed? 

I am in Canada- close to the US boarder. I am NOT in the US, Not today Aug 14 nor on Jul 30. Reverse these charges. Prevent this from happening.

Had another incorrect US roaming charge from July…..have not been to US in two years but live near the border in Niagara

I was charged for a US roaming charge on July 4th and I was not in the US.

Got email saying balance due, as usual. Went to site because I just set up auto pay/pre-authorized payment last month so this was first use of this feature. On site it shows a Pay Now option which confused me a bit. Am I meant to press pay now or should I believe auto pay means it will withdraw funds? This leads to my question, when does auto pay click in and remove funds for payment? Thanks

Hi, I’m trying to update my new address, but Koodo doesn’t seem to recognize it. When I enter my address using the automatic address lookup, it seems to find it, but as soon as I click on it the address field just stays greyed out and I can’t proceed. This happens in all of the major web browsers I’ve tried.If I try to enter the address manually instead, Koodo says it can’t find it. However, the address is correctly recognized by Canada Post’s address lookup tool. All of my other address changes went through without any issues on various websites.Any ideas?

So I just got the new galaxy watch 9, during setup it prompted me to go straight to Koodo to get the smart watch plan, which I did, but now im stuck on this page. Doesnt matter if I change or keep the number, this message doesnt go away.  

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

Hi,  I noticed I got charged extra $15 per month for three months. And found out it's charged by a third  party "Busuu". And just read some previous conversation in Koodo community about the fraud that happened to some Koodo customers in the last couple of months. I just found the text from 5490 which I blocked without replying three months ago thinking it was a scam. I just unblocked it and texted "STOP". Now I would like to request Koodo to block future third party charge. Can someone from Koodo help me with my request?

Hello, I realize there are many posts related to this issue but no amount of trouble shooting from the advice within those threads will help and customer service reps haven't gotten back to me when a request was set up in Koodo Assist. I would like to add roll over data to my plan but I cannot successfully select it as the classic free perk error message keeps appearing. Incognito mode doesn't help, new browser doesn't help, new device doesn't help, clearing history doesn't help. Looks like only a human can help. Thanks 

Hi everyone,I’m hoping a Koodo rep or someone familiar with number recovery can help.We have two Koodo prepaid numbers that were recently deactivated after we unintentionally passed the 90-day renewal period by a few days (one was 5 days and the other 10 days) while outside Canada.I spoke with Koodo customer service today. The representative confirmed that:Both prepaid accounts have now been deleted because they passed the 90-day period. The phone numbers have not been reassigned to anyone else. The numbers are currently in Koodo’s number pool and will apparently be held there for another 90 days before being released. The representative said there was no way for them to recover the numbers or escalate the request and that we would have to wait until they are released.We completely understand that the old prepaid accounts cannot be restored. What we are trying to save are the two phone numbers.We would be happy to open two brand-new accounts (prepaid or monthly) immediately if Koodo ca

How does one add apple care to your plan? Can’t seem to find it