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Question

cant login 2 factor

  • Nov 6, 2026 4:02 PM UTC
  • 6 replies
  • 38 views

Can't login two factor because service phone not active can't get code 

    6 replies

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    • Dennis
    • Mobile Master
    • Nov 6, 2026 4:16 PM UTC

    Is this for a prepaid line or post paid line?

    You are ordering online with an esim?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

    Post paid line number texts it but not active so won't send me the two factor text 

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    • Dennis
    • Mobile Master
    • Nov 6, 2026 4:57 PM UTC

    Did you get your Koodo esim installed on your phone yet?

     

    Is the 2-factor authentication code  for creating your self serve account to or get your esim?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

    Yeah e sim in its for loving in this month new for self serve account 

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    • MilkyWay
    • Mobile Master
    • Nov 6, 2026 6:05 PM UTC

    Let me flag a rep to help you out.

    Rox Koodo
    • Rox Koodo
    • Official Rep
    • Nov 6, 2026 6:52 PM UTC

    Hi there, ​@VladimirNikolic !

    I verified and your line is suspended for non-payment. In order to reactivate it, you will need to settle the unpaid balance. Please contact our dedicated Team at 1-855-325-6636 and they will be able to further assist you regarding the unpaid balance. 

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