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Question

Plan changed and unable to add data rollover perk

  • Nov 5, 2026 8:42 PM UTC
  • 3 replies
  • 35 views

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click apply, and it saves and then states no prk has been added to his plan. 

I've tried this on a PC as well, using incognito mode, same result. I would also note that I've had issues in the past this this line. 

Can someone add the rollover perk to his line on the back end? His number is the one one his account ending in 67.

3 replies

Mayumi
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  • Mobile Master
  • Nov 5, 2026 10:19 PM UTC

Let me flag a rep for you.


Koodo
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  • Official Rep
  • Nov 5, 2026 11:04 PM UTC

Hi ​@kmacsouris, we’re seeing the $0 Rollover Data perk as active on the line ending in *67.  


  • Author
  • Ambassador
  • Nov 5, 2026 11:24 PM UTC

​@Koodo thank you!! 

It was removed with the plan upgrade and we were trying to add it back. Much appreciate the verification that it is there.  My son will be happy 😊