Skip to main content
Koodo Community
Question

Help with starting a new plan

  • Nov 7, 2026 5:10 PM UTC
  • 1 reply
  • 26 views

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, all I’ve been seeing is this:
 

Your order is in progress

Your account has basic access for now. You'll get full access when your order ships.



When will I receive the QR code with instructions?

1 reply

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • Nov 7, 2026 6:16 PM UTC

Hi ​@Foxed 

We have looked into it and we can see the plan is not activated yet as your order might still need to be reviewed. We recommend sending an email to koodo.webstore@koodomobile.com and asking for an update regarding the order status.