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Free Perks? Software is totally STUPID.

  • Nov 4, 2026 7:48 PM UTC
  • 5 replies
  • 28 views

I changed my free perk to the 1000 international minutes. There is a tick in the checkbox. I click ‘next’ , it ‘initializes’, then the web page says I have No Free Perks. What gives?? This has to be the stupidest piece of software going! So, do I have the free perk or not? My next payment cycle is Nov. 9th. 

Best answer by Koodo

Thank you for confirming ​@vince jacobs From what we could verify, the number currently has the Unlimited Long Distance pack perk (27 countries) already. 

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5 replies

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  • MilkyWay
  • Mobile Master
  • Nov 4, 2026 7:49 PM UTC

Let me flag a rep to help you out.

    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • Nov 4, 2026 9:31 PM UTC

    Hello ​@vince jacobs We can definitely look into that. Can you let us know the last 3 digits of the phone number in question ? 

    • vince jacobs
    • Author
    • Advocate
    • Nov 4, 2026 9:54 PM UTC

    thank you, the last 3 digits are 835

      Koodo
      Forum|alt.badge.img+4
      • Koodo
      • Official Rep
      • Answer
      • Nov 4, 2026 10:29 PM UTC

      Thank you for confirming ​@vince jacobs From what we could verify, the number currently has the Unlimited Long Distance pack perk (27 countries) already. 

        • vince jacobs
        • Author
        • Advocate
        • Nov 4, 2026 10:56 PM UTC

        thank you! As a software developer myself, your techs need a firm kick in the bum. 😅  

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