Hello,
I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a call back, the chat either goes to other options or konks out completely. I’ve logged in about 3 or 4 times since last Wednesday/Thursday and I’ve never been successful at scheduling a call back.
Why is this so complicated, Koodo? Why does it seem so impossible to get actual help from a real customer service rep when customers are the ones paying you money?
