Hello,
I have incorrect roaming charges on my October bill for the date of Oct 3 and I live near the border but was in Canada. The bill was already paid by automatic pay. Could you please adjust the bill and provide a credit for the coming month?
thank you
If you login to your self serve account you can go to Billing and select the Ask to Review a Charge Link to have koodo investigate this.
To prevent this in the future, when you are near the US border, it is recommended that you change your network settings from Automatic to Manual and then selkect Koodo
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