I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout page, it said “no perks selected”.
This is for my line ending in *51.
No Free Perk Selected
+4Did the plan change give you a step to choose your perk before checkout, or did it go straight to "no perks selected"?
I would recommend starting the plan change again in an incognito window or a different web browser and selecting Rollover Data again on the perk step. I wouldn't submit it until the checkout page actually shows Rollover Data, otherwise you may end up on the new plan without the perk.
Have you tried to clear the cache and cookies on your browser? If you tried and it did not work, we can flag a rep for you.
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