I already have the Unlimited Long Distance Pack (27 countries) on my account, but every time I make an international call I get a recording saying international long distance is not activated and that I need to call *611.
Could you please check whether the Pay Per Use International Long Distance feature is provisioned on my line? It looks like that add-on is missing on the backend.
Best answer by Robert T
You'll want to log in to Self Serve and head over to Manage Plan and Add-ons. Select Manage Add-ons from there. You need to add the free Pay Per Use International Long Distance add-on if it is not already on your account. This is the switch that unlocks outbound international calling even if you already have an international calling perk pack
You'll want to log in to Self Serve and head over to Manage Plan and Add-ons. Select Manage Add-ons from there. You need to add the free Pay Per Use International Long Distance add-on if it is not already on your account. This is the switch that unlocks outbound international calling even if you already have an international calling perk pack
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