Remove payment/authorized payment is not an available option

Question

In my self serve billing or profile I have no option to remove my preauthorized payment option. I want to remove this from the account, but there does not show an option on my screen to do so, only an option to add another or alternative preauthorized option.

Dinh · Accepted Answer

Just to confirm, is this for your mobile postpaid bill, or for a subscription like Stream+ or Koodo Internet? Those subscription services are credit card only, so Self Serve only gives you the Update card option and there is no way to remove it there.

For a postpaid bill, the removal option shows on the Self Serve home page as soon as you log in, click manage payments then remove. If you are not seeing it there, I would try a different browser or incognito mode.

Oliver C · Answer

Hi there,to delete your pre authorised payment details for koodo postpaid, this can be done by going to the overview page in Koodo self-serve and clicking “manage payments” like the image below. To confirm, when you do, does it show up? Note that this will only show if you have automatic payments setup.Once you click manage payments and scroll to the bottom, you’re presented the option to remove the payment method. More descriptive details can be found here.Also note that if you remove automatic payments and receive autopay credits on your plan for having this setup, you will no longer receive the credits once it is removed.

Sign up

Login to the community