Managing your Services

My prepaid plan was automatically charged few days ago and I switched prepaid to postpaid. Will my prepaid plan be cancelled and refunded?

Hi!What is the process to change the name on an account? We would like to take advantage of the streaming deal but the Koodo account is under one name and the streaming accounts are all under another... We'd like to try and change the Koodo account name so it then reflects the same details as the streaming accounts.Thanks!

I received the email yesterday about the Europe Easy Roam pass.   Is this a time-limited feature, and how soon can I add it for a trip at the end of November? Thanks,Katherine

Hello,I recently received a 12month free Apple TV+  offer. So I was able to redeem the code and followed the instruction in the email to activate the subscription.  however, when I tried to search movies that I wanted to watch on Apple TV app, it was showing rent or buy option and I could not watch almost a lot of shows and movies.  Is this normal?  

Hi All….I believe I have added the 30 day package on my account for a med trip.  Everything I read (after adding the add on lol), says “the 30 plan will activate once you are roaming in ONE of the included countries”.  My question is - can i move between multiple countries with this plan or is it only valid for one country?  If it’s country to country in all of Europe that’s a great plan - if it’s restricted to only one country, not so much!  Thanks.

When it says 1000 free international minutes, is it per month or for the period of contract?

I need help porting my number. I am in a foreign country and I started a request to port my phone number to http://voip.ms. I was told the request would be completed by 8 AM EST today but I have received no update.

I recently came across the Stream+ bundle through Koodo, and I’m interested in subscribing. Currently, I have monthly subscriptions to Amazon Prime, Netflix (Standard with ads), and Disney+ (Standard with ads). If I subscribe to Stream+, what will happen to these existing charges? Is there anything I need to do to avoid being billed separately for these services as well as through Koodo?

I’d like to pay off my tab balance using a credit card instead of having it on my next bill.  How can I do that ? 

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off? 

I downloaded disney plus app on my tv. When i logged in, it is just for hotstar and its all Indian movies. How can i watch english movies?

Howdy folks Currently subscribed to Stream+ basic with Koodo Was able to activate Netflix/Amazon/Disney and been happily using it for a few months. Decided to finally check out the Telus films and series? I tried to download the Telus TV+ app and saw whats offered so am interested in using it. Tried to login using my Koodo credentials but keep on getting an error and cant login. Few questions With the Koodo Stream+ do we get access to the Telus TV+ app? If so do I need to activate the service? As I dont recall seeing an activation email. Any help would be much appreciated

My current plan lists unlimited SMS & MMS and also Text Messaging Services as features. I want to upgrade to a plan with more data but it doesn't show these features, nor are they add-on options, are they automatically there? This will be a prepaid plan. Thanks.

I bought this sim for 3-4 months and received many phone calls, texts and messages to my number. They tried to connect with Ms.MELLISA HURLEY, who may be the previous owner with my same phone number. Even Amazon's address was under her address. It bothered me a lot. How can I fix this trouble?  

I have turned off Wi-Fi Assist as previously directed for this same situation. My account is still showing my Data is being used during the night when I am asleep. This is always between the hours of 12 AM & 6 AM.Also, bought a US Roaming that didn’t work in the part of Pennsylvania that I was in. How can I find out  where Roaming will work in the US? Thank youBeth

Hello! What does the US SMS add on mean? Is that where I can text other people in the US if I'm also in the US? For example, if I go to visit family in the US, can I text other US phone numbers? Does US SMS mean that I can also text people back home in Canada from the US? Thank you for your help in advance!

For privacy issues, is it possible to have your home address blocked from other service providers such as Yellow Pages? 

My prepaid plan hasn’t topped up for over 90 days and so my phone number got deactivated. Now when i try to sign into my prepaid account, a “System Error” message pops up. Is it because my account no longer exists due to inactivity? If that’s the case, I can’t seem to register as a new customer to get a new number and plan. 

I subscribe to the original Stream + plan that has Netflix, Discovery+ with ads, and Apple TV. While ordering an new phone I seen Discovery + Ad Free is not available but it will not let me add it to my subscription as an update. Requested 3 call backs, 2 I could not understand or hear because of dogs barking and kids playing in the background. They told me I could add it only as a separate account in addition to my subscription and was not able to remove my original discovery with ads. Makes no sense, I just want to change my existing Discovery I pay for with the Ad Free update and pay any additional cost.Also, I hate call centers that have no idea how to assist

 I ported in yesterday with Sarti (not sure if I'm spelling the name correctly). We are part of a bring back deal. She offered $25 for 30 gb of data, but I see my actual data is 14gb. Can we please fix this?

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance! 

The Amber Alert should be upgraded to remove the anoying sound and just display a message box that needs to be acknowledged like in the Unitedstates.This way people that are awake have no other choice than to see the message and can act accordingly.  It does not make any sense to wake up the hole country in the middle of the night at 3AM with the end of the world ringing!The kids are having panic attack every time and cannot go back to sleep.  This is a major stress-anxiety generator for everybody! Canada please do something!Jonathan

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

I have been receiving voicemail messages from a phone number I’ve already blocked. They continue to call me every day and I’ve not been able to find a solution to block their voicemails. Can you please let me know if there is a solution to this? 

Hey there, I still wanted to check if there is any specific offer for newcomers? I am looking for a cheap phone plan, I have my own phone.  thanks