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Question

bill not going to my number

  • May 12, 2024
  • 1 reply
  • 23 views

I used to get my bill via text every month.  Then I changed my number and now I don't.  I called 3 times and was assured that it would now come to my new number.  Is there nobody working at Koodo that knows how to fix this problem?? It's not brain surgery after all. It's really starting to irk me

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1 reply

Dinh
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  • Mobile Master
  • 17361 replies
  • May 12, 2024

The notification of an e bill should be available in selfserve. Can you go to selfserve >>> Billing page (your bill detail) the select the Bills tab >>>  Bill Notifications, then check Text alert or Email alerts and confirm.