I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?
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Userlevel 7
+4
Is the name and address of credit card the same as yours? I assumed it was a Canadian credit card?
As well, are you a Koodo customer?
Userlevel 7
+4
Is the name and address of credit card the same as yours? I assumed it was a Canadian credit card?
As well, are you a Koodo customer?
Yes, I’m a Koodo customer and its a Canadian credit card. The name and address of the credit card are the same that are listed on my Koodo account.
Yes, I am using the same card with the same name and the same address.
Welp, that’s a bit weird it’s not working even though they’re the same, I suggest if you don’t want to deal with anymore of the headache to schedule a call back with a rep through your self serve and they can add it for you and if you didn’t want to do it through a phone call you can contact them through social media such as Facebook or X etc 🙂👍
Userlevel 7
+4
I’ve resolved the issue by scheduling a call back with a customer service rep. In case anyone else is wondering, make sure you complete the transaction on a computer using Google Chrome. Also, use an actual credit card (not a Visa debit card or similar). Note that that it does not have to be the same card that is used for your existing Koodo bills.
Userlevel 7
+4
Yes, the rep suggested that the browser may have been causing the issue. Switching to Chrome did solve the issue. The credit card did not work when I tried it in Samsung Internet and Microsoft Edge, but it did end up working in Chrome.
Userlevel 7
+4
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