The SIM card I have is not working. I have been given a new SIM card. The “Change your SIM Card” fails because the verification code is not being sent out to my email address. All other emails from Koodo have arrived, there is nothing being blocked by filters. I cannot call support or have support call me because I currently don’t have a working phone.
How do I get in contact with support?
How do I get Koodo to send a verification email?
Cannot Change SIM Card
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Userlevel 7
+4
Hi
Unfortunately, in case the verification doesn’t arrive to your email, you’d need to speak to a rep over the phone for assistance. For security reasons, sim swaps cannot be completed here on community.
Are you able to use a friend or family member’s phone to schedule a call back?
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