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Cant change my plan back in self serve!

  • 10 May 2024
  • 1 reply
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Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.

Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

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Best answer by Dinh 10 May 2024, 10:06

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Userlevel 7
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Unfortunately, you would have to choose an “in-market” plan once you change your plan to any other plan. It was the way carriers normally work. In their help page, there was also a mention of it https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling