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Cant change my plan back in self serve!

  • May 10, 2024
  • 1 reply
  • 133 views

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.

Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

Best answer by Dinh

Unfortunately, you would have to choose an “in-market” plan once you change your plan to any other plan. It was the way carriers normally work. In their help page, there was also a mention of it https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

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1 reply

Dinh
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  • Mobile Master
  • 17359 replies
  • Answer
  • May 10, 2024

Unfortunately, you would have to choose an “in-market” plan once you change your plan to any other plan. It was the way carriers normally work. In their help page, there was also a mention of it https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling