Managing your Services

I don’t see the $5 discount showing up on my second bill after changing plans. I was already set up for auto pay before this plan. Please advise.

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Over the last several years, Black Friday at Koodo (or in the industry) has been the biggest and busiest sales weekend of the year.  Expect the best deals for plans and phones and especially “Evolving” deals when every player tries to out do and/or match each other’s offers.Because of these evolving deals, please give your Koodo sales rep some slack as these changes may happen faster than the rep can be updated Stores/kiosks will be busy and a bit chaotic, so expect long line-ups.  If you only have 15minutes to pop into a store for something, this is not the weekend for this. If you just have any question unrelated to Black Friday, this is not the weekend for this.  This includes other personalized promos, phone questions, etc.  Sales reps rely on commissions.  This is how they make their living.  This is not the weekend for anything not related to Black Friday Do your research, know what you want, get it and move along quickly.  It will be a fairly busy.  Don’t be that person that wi

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

Can you explain the "Tab" charge on my bill and how to find the balance?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

Hello,I will be spending some time in remote Yukon (Old Crow and some other sites).  I know Bell has furnished towers in remote communities, but I would like to confirm that Koodo as a 2nd tier Telus carrier will work fine up there.  My concerns is either my device being kicked off if enough Bell customers are using the tower, or my connection being throttled or only intermittently working whereas a Bell or Telus customer would work just fine.Thanks so much for any experience anyone has on this!

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?

If I sign up for autopay will the $5 off automatically apply to existing plans?

Does any one know if your plan is just an Unlimited Canada Wide talk and text and you call or text an international number, will there be charges for that if I am currently in Canada? If there is do you know if there is a plan for that? I can’t seem to find anything in the Plans listing.

How do  I turn off Easy Roam? 

Hi there, I am wondering the status of my refer a friend credit? Thanks,

My tab shows 0 remaining. My next bill is still the same.

Are you charged for incoming  international calls while on easy roam

I have basic voicemail with Koodo month to month plan, I was able to retrieve voicemails a few weeks ago and now when someone leaves a message and I go to voicemail box it says I have no messages.  i figured it out thanks had live voicemail auto enabled on device after sw update on iPhone. 

How do I check my data usage for the past six months? 

I’ve just opened a new account with Koodo and I’m trying to port my phone number.My phone number is currently with voip.ms, not a traditional carrier.In order to proceed with the port process, I need to respond to an SMS message. However, I haven’t received the SMS.My voip number often fails to receive automated SMS messages. (This is part of why I’m switching). I tried calling customer service, but again can’t proceed without being able to receive an SMS message. Is there another number I can call to speak to a representative?

I got a text saying I need to disregister from Samsung next gen messaging how do I do that

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith